Resolving Disagreements. 15.1 In the event of a complaint arising from any issue concerning Warwickshire Music delivery, details of the complaint should be made in writing from the Head Teacher of the School to the Delivery Lead for Warwickshire Music outlining the nature of the complaint as fully as possible. Every endeavour will be made to rectify the complaint through negotiation. If the complaint is upheld Warwickshire Music will refund the School for any missedlessons and the SLA may be terminated by mutual agreement. 15.2 In the event of a complaint arising from any issue concerning a School’s non-compliance with this SLA, details of the complaint will be made in writing from the Delivery Lead of Warwickshire Music to the Head Teacher of the School outlining the nature of the complaint together with supporting details. All reasonable endeavours will be made to rectify the complaint through negotiation, however, if the complaint is upheld Warwickshire Music has the right to terminate the SLA and cease providing Services to the School immediately, and recover payment for all Services ordered, but not yet provided.
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Resolving Disagreements. 15.1 In the event of a complaint arising from any issue concerning Warwickshire Music delivery, details of the complaint should be made in writing from the Head Teacher of the School to the Delivery Lead for Warwickshire Music outlining the nature of the complaint as fully as possible. Every endeavour will be made to rectify the complaint through negotiation. If the complaint is upheld Warwickshire Music will refund the School for any missedlessons missed lessons and the SLA may be terminated by mutual agreement.
15.2 In the event of a complaint arising from any issue concerning a School’s non-compliance with this SLA, details of the complaint will be made in writing from the Delivery Lead of Warwickshire Music to the Head Teacher of the School outlining the nature of the complaint together with supporting details. All reasonable endeavours will be made to rectify the complaint through negotiation, however, if the complaint is upheld Warwickshire Music has the right to terminate the SLA and cease providing Services to the School immediately, and recover payment for all Services ordered, but not yet provided.
Appears in 1 contract
Samples: Service Level Agreement
Resolving Disagreements. 15.1 In the event of a complaint arising from any issue concerning Warwickshire Music delivery, details of the complaint should be made in writing from the Head Teacher of the School to the Delivery Lead for Warwickshire Music outlining the nature of the complaint as fully as possible. Every endeavour will be made to rectify the complaint through negotiation. If the complaint is upheld Warwickshire Music will refund the School for any missedlessons missed lessons and the SLA may be terminated by mutual agreement.
15.2 In the event of a complaint arising from any issue concerning a School’s non-compliance with this SLA, details of the complaint will be made in writing from the Delivery Lead of Warwickshire Music to the Head Teacher of the School outlining the nature of the complaint together with supporting details. All reasonable endeavours will be made to rectify the complaint through negotiation, however, if the complaint is upheld Warwickshire Music has the right to terminate the SLA and cease providing Services to the School immediately, and recover payment for all Services ordered, but not yet provided.
Appears in 1 contract
Samples: Service Level Agreement