Common use of Response and Resolution Service Levels Clause in Contracts

Response and Resolution Service Levels. The Provider shall Respond to Fault notifications or as soon as it becomes aware of a Fault within the Fault Response Time Service Levels and Resolve all Faults within the Resolution Time Service Levels applicable to the Priority Level of the Fault set out in the table below. The Resolution Time Service Level period shall commence when the Fault is reported to the Provider or as soon as the Provider becomes aware of a Fault and end when the Provider have Resolved the Fault. An issue is considered Resolved if it no longer meets the Fault definitions.

Response and Resolution Service Levels. The Provider Supplier shall Respond to Fault notifications or as soon as it becomes aware of a Fault within the Fault Response Time Service Levels and Resolve all Faults within the Resolution Time Service Levels applicable to the Priority Level of the Fault set out in the table below. The Resolution Time Service Level period shall commence when the Fault is reported to the Provider Supplier or as soon as the Provider Supplier becomes aware of a Fault and end when the Provider Supplier have Resolved the Fault. An issue is considered Resolved if it no longer meets the Fault definitions.

Response and Resolution Service Levels. The Provider Supplier shall Respond to Fault notifications or as soon as it becomes aware of a Fault within the Fault Response Time Service Levels and Resolve all Faults within the Resolution Time Service Levels applicable to the Priority Level of the Fault set out in the table below. The Resolution Time Service Level period shall commence when the Fault is reported to the Provider Supplier or as soon as the Provider Supplier becomes aware of a Fault and end when the Provider Supplier have Resolved the Fault. An issue is considered Resolved if it no longer meets the Fault definitions.