Common use of Response and Resolution Service Levels Clause in Contracts

Response and Resolution Service Levels. The Supplier shall Respond to Fault notifications or as soon as it becomes aware of a Fault within the Fault Response Time Service Levels and Resolve all Faults within the Resolution Time Service Levels applicable to the Priority Level of the Fault set out in the table below. The Resolution Time Service Level period shall commence when the Fault is reported to the Supplier or as soon as the Supplier becomes aware of a Fault and end when the Supplier have Resolved the Fault. An issue is considered Resolved if it no longer meets the Fault definitions.

Response and Resolution Service Levels. The Supplier Provider shall Respond to Fault notifications or as soon as it becomes aware of a Fault within the Fault Response Time Service Levels and Resolve all Faults within the Resolution Time Service Levels applicable to the Priority Level of the Fault set out in the table below. The Resolution Time Service Level period shall commence when the Fault is reported to the Supplier Provider or as soon as the Supplier Provider becomes aware of a Fault and end when the Supplier Provider have Resolved the Fault. An issue is considered Resolved if it no longer meets the Fault definitions.

Response and Resolution Service Levels. The Supplier shall Respond to Fault notifications or as soon as it becomes aware of a Fault within the Fault Response Time Service Levels and Resolve all Faults within the Resolution Time Service Levels applicable to the Priority Level of the Fault set out in the table below. The Resolution Time Service Level period shall commence when the Fault is reported to the Supplier or as soon as the Supplier becomes aware of a Fault and end when the Supplier have Resolved the Fault. An issue is considered Resolved if it no longer meets the Fault definitions.