Common use of Response and Resolution Clause in Contracts

Response and Resolution. Response shall mean positive acknowledgement (either w xxxxxx or verbal) from EFI that EFI has received information from you regarding a question with the Software and that EFI is investigating the details. EFI may request additional information that may be necessary to understand the nature of the question, to replicate the issue, or to determine other local networking or site information that may have an impact on the software. EFI Technical Support will use commercially reasonably efforts to respond to you within 12 hours of initial contact. Resolution shall mean closure of a customer issue through EFI and may include, but is not limited to: provision by EFI of a downloadable file, new version of Software, workaround, a determination by EFI that the issue has no solution, or a determination by EFI that the issue has been deferred to a subsequent planned software Release. EFI makes no provision or commitment to the time that may be taken to achieve resolution of any user case.

Response and Resolution. Response shall mean positive acknowledgement (either w xxxxxx or verbal) from EFI that EFI has received information from you regarding a question with relating to the Software and that EFI is investigating the details. EFI may request additional information that may be necessary to understand the nature of the question, to replicate the issue, issue or to determine other local networking or site information that may have an impact on the software. EFI Technical Support will use commercially reasonably reasonable efforts to respond to you within 12 hours of initial contact. Resolution shall mean closure of a customer issue through EFI and may include, but is not limited to: provision by EFI of a downloadable file, new version of Software, workaround, a determination by EFI that the issue has no solution, solution or a determination by EFI that the issue has been deferred to a subsequent planned software Release. EFI makes no provision or commitment to the time that may be taken to achieve resolution of any user case.

Response and Resolution. Response shall mean positive acknowledgement (either w xxxxxx written or verbal) from EFI that EFI has received information from you regarding a question with relating to the Software and that EFI is investigating the details. EFI may request additional information that may be necessary to understand the nature of the question, to replicate the issue, issue or to determine other local networking or site information that may have an impact on the software. EFI Technical Support will use commercially reasonably reasonable efforts to respond to you within 12 24 hours of initial contact. Resolution shall mean closure of a customer issue through EFI and may include, but is not limited to: provision by EFI of a downloadable file, new version of Software, workaround, a determination by EFI that the issue has no solution, solution or a determination by EFI that the issue has been deferred to a subsequent planned software Release. EFI makes no provision or commitment to the time that may be taken to achieve resolution of any user case.

Response and Resolution. Response shall mean positive acknowledgement (either w xxxxxx or verbal) from EFI that EFI has received information from you regarding a question with the Software and that EFI is investigating the details. EFI may request additional information that may be necessary to understand the nature of the question, to replicate the issue, or to determine other local networking or site information that may have an impact on the software. EFI Technical Support will use commercially reasonably efforts to respond to you within 12 24 hours of initial contact. Resolution shall mean closure of a customer issue through EFI and may include, but is not limited to: provision by EFI of a downloadable file, new version of Software, workaround, a determination by EFI that the issue has no solution, or a determination by EFI that the issue has been deferred to a subsequent planned software Release. EFI makes no provision or commitment to the time that may be taken to achieve resolution of any user case.

Response and Resolution. Response shall mean positive acknowledgement (either w xxxxxx written or verbal) from EFI that EFI has received information from you regarding a question with the Software and that EFI is investigating the details. EFI may request additional information that may be necessary to understand the nature of the question, to replicate the issue, or to determine other local networking or site information that may have an impact on the software. EFI Technical Support will use commercially reasonably commerciallyreasonably efforts to respond to you within 12 24 hours of initial contact. Resolution shall mean closure of a customer issue through EFI and may include, but is not limited to: provision by EFI of a downloadable file, new version of Software, workaround, a determination by EFI that the issue has no solution, or a determination by EFI that the issue has been deferred to a subsequent planned software Release. EFI makes no provision or commitment to the time that may be taken to achieve resolution of any user case.

Response and Resolution. Response shall mean positive acknowledgement (either w xxxxxx written or verbal) from EFI that EFI has received information from you regarding a question with the Software and that EFI is investigating the details. EFI may request additional information that may be necessary to understand the nature of the question, to replicate the issue, or to determine other local networking or site information that may have an impact on the software. EFI Technical Support will use commercially reasonably efforts to respond to you within 12 24 hours of initial contact. Resolution shall mean closure of a customer issue through EFI and may include, but is not limited to: provision by EFI of a downloadable file, new version of Software, workaround, a determination by EFI that the issue has no solution, or a determination by EFI that the issue has been deferred to a subsequent planned software Release. EFI makes no provision or commitment to the time that may be taken to achieve resolution of any user case.