Service Guarantees. The Borrower will give notice to the Agent within two (2) Business Days after (i) any failure by Borrower or a Subsidiary Guarantor to provide electrical power or internet service to a tenant or licensee under any Data Center Lease, (ii) any claim by tenants or licensees under a Data Center Lease that they are entitled, individually or in the aggregate, to free rent, partial rent, rebate of rent payments, credit, offset or deduction in rent, or (iii) any failure to provide electrical power or internet service that gives rise to a termination right under any Data Center Lease.
Service Guarantees. Except as may be approved by Agent prior to inclusion of any Real Estate as a Pool Property as set forth in Schedule 6.34, as of the Closing Date, no tenant or licensee under any Data Center Lease has at any time during the operation of such Data Center Property been entitled to any free rent, partial rent, rebate of rent payments, credit, offset, deduction in rent or a termination right because of any failure by the Borrower or any Subsidiary Guarantor to provide special data center services to the tenants or licensees including, without limitation, internet service, electrical power, or humidity or temperature control. As of the date of inclusion of a Data Center Asset as a Pool Property, any payments, free rent, partial rent, rebate of rent or other payments, credits, allowances or abatements required to be given by Borrower or a Subsidiary Guarantor to any tenant or licensee has already been received by such tenant or licensee and all security deposits are being held in accordance with legal requirements.
Service Guarantees. Subject to paragraph 7 of this Schedule 4a
Service Guarantees. Subject to paragraph 7:
3.1 Provision transfer orders All provision transfer orders shall be completed and available to use by midnight on the date provided in the KCI 2 or on a later date agreed by both parties. If BT fails to do this, the Communications Provider shall be entitled to the compensation set out in paragraph 4.1.
3.2 Orders for provision new supply All orders for provision new supply shall be completed and activated by midnight on the date provided in the KCI 2 relating to that order or on a later date agreed by both parties. If BT fails to do this, the Communications Provider shall be entitled to the compensation set out in paragraph 4.1
3.3 Outgoing Calls Barred, Route to Credit Control, Temporary Out of Service and Indirect Access Call Barring Orders to establish or remove the debt management facilities “Outgoing Calls Barred”, “Route to Credit Control”, “Temporary Out of Service” and “Indirect Access Call Barring” completed in a calendar month will be implemented as laid out in the table below: Product Percentage Implementation Period WLR3 Wholesale Access 99% 2 hours of the KCI2 being sent, or a later date agreed between the parties WLR3 ISDN2 99% 10 SMC Working Hours of the KCI2 being sent, or a later date agreed between the parties WLR3 ISDN30 97% 10 SMC Working Hours of the KCI2 being sent, or a later date agreed between the parties 100% of orders to establish or remove the debt management facilities “Outgoing Calls Barred”, “Route to Credit Control”, “Temporary Out of Service” and “Indirect Access Call Barring” completed in a calendar month will be implemented by midnight on the SMC Working Day following the day the KCI 2 is sent or at a later time agreed by both parties. If BT fails to do this, the Communications Provider shall have the entitlement set out in paragraph 4.2 providing the Communications Provider notifies BT either:
(a) for
a) WLR3 Wholesale Access within 8 hours;
b) WLR3 ISDN2 within 8 SMC Working Hours;
c) for WLR3 ISDN30 within 16 SMC Working Hours; of the order being placed that a KCI 1 for that order has not been received; or
(b) within 10 hours after midnight on the SMC Working Day following the day the KCI 2 is sent, that a KCI 3 for that order has not been received; as appropriate.
3.4 Cease orders Cease orders in a calendar month will be completed by midnight on the date provided in the KCI 2 or on a later date agreed by both parties. If BT fails to do this, the Communications Provider shall be entitled to the...
Service Guarantees. The Borrower will give notice to the Agent within ten (10) Business Days after (i) any claim by tenants or licensees of any Unencumbered Asset Pool Property that they are entitled, individually or in the aggregate, to free rent, partial rent, rebate of rent payments, credit, offset or deduction in rent in excess of $1,000,000.00 per occurrence, or (ii) any failure to provide electrical power or internet service that gives rise to a termination right under any Lease or Leases of any Unencumbered Asset Pool Property that will result in the loss of rent, individually or in the aggregate, in excess of $3,000,000 in any twelve month period.
Service Guarantees. Elevate agrees to provide Customer with the guaranteed service level contained within Elevate’s Broadband Service Level Agreement for Business Customers, which are part of the Terms of Service.
Service Guarantees. 1.1 Availability. NextRequest provides hosting for the NextRequest service through a Service Provider (“Hosting Provider”), which does not make guarantees about uptime. Based on past performance, NextRequest anticipates 99.9% uptime of the application, with the exception of planned outages for maintenance and upgrades for which NextRequest notifies the Customer 24 hours in advance ("Uptime"). If NextRequest fails to meet the Uptime, the Customer will be eligible for credits as described in section 3.2.
Service Guarantees. The credits and waivers described in Appendix 2 are intended to serve as an incentive for the Parties to fulfill certain of their commitments under this Agreement.
Service Guarantees. Subject to paragraph 7:
3.1 Provision transfer orders
3.2 Orders for provision new supply
Service Guarantees. Except as may be approved by Agent prior to inclusion of any Real Estate into the Unencumbered Pool as set forth in Schedule 6.34, as of the Closing Date, no tenant or licensee under any Data Center Lease has at any time during the operation of such Data Center Property been entitled to any free rent, partial rent, rebate of rent payments, credit, offset, deduction in rent or a termination right because of any failure by the Borrower or any Subsidiary Guarantor to provide special data center services to the tenants or licensees including, without limitation, internet service, electrical power, or humidity or temperature control. As of the date of inclusion of a Data Center Asset as a Unencumbered Pool Property, any payments, free rent, partial rent, rebate of rent or other payments, credits, allowances or abatements required to be given by Borrower or a Subsidiary Guarantor to any tenant or licensee has already been received by such tenant or licensee and all security deposits are being held in accordance with legal requirements.
