RESPONSE TO CALLS. A. The Operator shall respond to SBSD calls 24 hours a day, seven days a week, within the maximum response time established by the Local Station Commander and as specified in Element 1, Tow Districts, of this Agreement. The Operator shall respond with a tow truck of the class required to tow the vehicle specified by the SBSD. The Operator shall advise SBSD dispatch, at the time of notification, if he/she is either unable to respond or unable to meet the maximum response time. If, after accepting the call, the Operator is unable to respond or will be delayed in responding, the Operator shall immediately notify the appropriate SBSD Communications Center. The Operator shall not assign any calls to other tow Operators.
B. A failure to respond and perform required towing or service and/or repeated failure(s) to meet the maximum response time requirements shall constitute failure to comply with the terms and conditions of this Agreement.
1) The Local Station Commander may take immediate disciplinary action for any flagrant violation of the requirement to respond within the maximum response time.
2) When an Operator will be temporarily unavailable to provide services due to a preplanned/scheduled activity, e.g., vacation, maintenance, medical leave, or other good cause, he/she shall notify the local sheriff’s station and/or dispatch center at least 24 hours prior to the date that services will be unavailable, noting the times and dates of the unavailability.
C. The Operator, or his/her Employee(s) responding to a SBSD call, shall perform the towing or service required for which he/she was called. This requirement may be waived by the SBSD Incident Commander if the requested equipment is inadequate for the service to be performed.
D. Any refusal to respond or to perform the required towing or service will subject the Operator to suspension or termination, if deemed appropriate by the Local Station Commander.
E. An Operator shall not respond to a SBSD call assigned to another Operator unless requested to do so by the SBSD.
1) There may be times when the Operator assigned the initial SBSD call may require the assistance of an additional Operator at the scene. The Operator assigned the initial call may, subject to prior agreement with the SBSD Incident Commander, request a specific Operator (On the local station rotation tow list) to assist him/her. The request shall be routed to the additional Operator through the SBSD.
2) There may be times when an Operator, who wa...
RESPONSE TO CALLS. A. The operator shall respond to calls 24 hours a day, seven (7) days a week, within the maximum response time limits established by the Area commander.
B. An operator or tow truck driver shall respond with a properly equipped tow truck of the class required to tow the vehicle, perform vehicle recovery (e.g., rollover, down embankment), provide service (e.g., fuel, flat tire change), and be in possession of the appropriate class of driver license, applicable endorsements, and permits.
1) Any applicable permits (e.g., load variance, oversize) shall be valid and maintained in the tow truck.
C. The operator shall advise CHP dispatch, at the time of notification, if they are either unable to respond or unable to meet the maximum response time.
1) If, after accepting the call, the operator is unable to respond or will be delayed in responding, the operator shall immediately notify the appropriate CHP communications center.
D. A failure or refusal to respond to towing or service calls, and/or repeated failures to meet maximum response time requirements, without justification, shall result in disciplinary action. (This includes refusing to respond for junk vehicle calls. Justification for failure or refusal to respond to calls shall be determined by the CHP.)
E. If service, other than towing, recovery, and load salvage, is canceled by the vehicle’s registered owner or agent, no lien shall arise for the service unless the operator has presented a written statement to the vehicle’s registered owner or agent for the signed authorization of services to be performed pursuant to Section 3068(a) CC.
1) The operator shall not attempt to take possession of a vehicle in order to establish a lien for any non-towing services performed, or initiated and subsequently canceled.
F. Nothing shall prohibit a Class B, C, or D tow truck from maintaining a place on a lighter class rotation tow list, provided the tow truck meets the equipment specifications for that class of operation.
1) Regardless of the class of tow truck utilized or responding to the call, charges shall not be more than for the class of vehicle towed or serviced, except when vehicle recovery operations require a larger class tow truck.
G. One tow company per vehicle shall be dispatched to a multi-car incident unless the Area commander has established local policy which allows an operator to dispatch more than one tow truck to a multiple vehicle crash scene in response to a rotation tow call.
H. If two or more oper...
RESPONSE TO CALLS. All incoming calls shall be answered by a Customer Service Representative within five (5) rings. Customers shall not be placed “on-hold” in excess of one and one half (1.5) minutes.
RESPONSE TO CALLS. All incoming calls will be answered within five 37 (5) rings. Any call “on-hold” in excess of one and one half (1.5) minutes shall have the option to 38 remain “on-hold” or to be switched to a message center where Service Recipient can leave a 39 message. CONTRACTOR’S customer service representative shall return Service Recipient 40 calls. For all messages left before 3:00 p.m., all “call backs” shall be attempted a minimum of 41 one time prior to 5:00 p.m. on the day of the call. For messages left after 3:00 p.m., all “call 42 backs” shall be attempted a minimum of one time prior to noon the next Work Day.
RESPONSE TO CALLS. Contractor will use its best efforts to answer all incoming calls within five (5) rings. Any call “,on-hold” will be placed in a queue and answered in the order in which it was received.
RESPONSE TO CALLS.
A. The operator shall respond to calls 24 hours a day, seven days a week, within the maximum response time of twenty (20) minutes. This maximum response time must be met at a minimum of ninety-five percent (95%) of the time. The response times will be averaged to determine if the operator is meeting this requirement. The operator shall respond with a tow truck of the class required to tow the vehicle specified by the PRPD. The operator shall advise PRPD dispatch, at the time of notification, if it is either unable to respond or unable to meet the maximum response time. If, after accepting the call, the operator is unable to respond or will be delayed in responding, the PRPD dispatcher will notify the on duty supervisor. 82476.01002\10680674. 4 07-21-15 CC Agenda Item 12 Page 11 of 66
1) A failure to respond to perform required towing or service and/or repeated failures to meet maximum response time requirements shall constitute failure to comply with the terms and conditions of this TSA.
2) The Chief of Police may take immediate action, as set forth in Section 20 below, for any violation of the requirement to respond within the maximum response time.
3) When an operator will be temporarily unavailable to provide services due to a pre-planned or scheduled activity, the operator shall notify a PRPD supervisor at least 24 hours prior to the date services will be unavailable, noting the dates and times of the unavailability.
B. The tow operator, or operator’s employees responding to a call, shall perform the requested towing or service unless the requested equipment is inadequate for the service to be performed.
C. Only tow truck personnel and equipment requested shall respond to a PRPD call. An operator shall not respond to a PRPD call assigned to another operator or reassign a call to another tow operator, unless requested to do so by the PRPD.
1) Nothing precludes an assigned operator from responding to an incident to ascertain if additional assistance or equipment is required. The operator shall not charge for any personnel or equipment that is not necessary and/or was not requested to perform the required service.
2) There may be times when an operator who receives an assignment may require the assistance of an additional operator at the scene. If approved by the scene manager, an operator may request that a specific operator be called for assistance. The request for such assistance shall be routed through the PRPD.
3) There may be times when an operato...
RESPONSE TO CALLS. A regular full time employee who is an active member of the Xxxxxx Volunteer Fire Department will be permitted to respond to fire calls during working hours without loss of pay or leave credits. In the event an employee holds the rank of Fire Chief or EMS certified, the employee will be allowed to respond on the first call. Other employees who are volunteer members will be allowed to respond on the second call. In either event, the employee must return to work as soon as possible. The paid leave is limited to the extent of the employee’s regular work schedule. Such leave will not be subtracted from any of the employee’s leave credits.
RESPONSE TO CALLS. A. Operator agrees to timely respond to calls for service when called by City.
B. Assigned traffic personnel will approve rates payable to Operator for the removal and disposition of larger vehicles, as outlined in Attachment C, on a case by case basis. When these vehicles are not being towed for Vehicle Code sections 22669(a) or 22669(d), and Operator has the appropriate equipment to the vehicle, Operator shall tow vehicle in question. The disposal of any garbage and hazardous materials in such vehicles is the responsibility of Operator.
C. Operator shall respond to calls for service from the Department 24 hours a day, seven days a week. Operator’s response time shall not exceed 30 minutes where the call for service occurs between the hours of 6:00 a.m. and 6:00 p.m. and shall not exceed 40 minutes with respect to all other calls. The failure to meet the maximum response time on three or more occasions within a 30- d ay period may result in suspension of Operator’s services or termination of this Agreement by City.
D. At the time of a call for service, Operator shall advise the Department if Operator is unable either to respond or to meet the maximum response time.
E. If, after accepting the call, Operator is unable to respond or will be delayed in responding, Operator shall immediately notify the Department.
F. Only an appropriately licensed driver shall respond with a properly equipped tow truck of the class required to tow the vehicle. Driver shall have the license and applicable license endorsements in his possession.
G. Operator shall notify the Department at least 24 hours in advance when it will be unavailable to perform services hereunder, noting the times and dates of the unavailability.
H. Tow truck drivers may not respond to calls accompanied by any individual not employed by Operator and may not respond with animals in their possession.
I. Operator will not intentionally arrive at a scene requiring a tow unless requested by Department.
J. All questions and disputes regarding the rotation tow list shall be referred in writing to the assigned traffic personnel during business hours.
K. Operator shall remove or clean from the scene of the collision any liquid, glass, or debris from the scene, excluding flammable substances. Failure to do so will result in a request for Operator to return to the scene to complete the clean-up. Repeated complaints that Operator has failed to comply with this Section may result in suspension or termination of this A...
RESPONSE TO CALLS. A. The OPERATOR shall respond to calls 24 hours a day, seven days a week, within the maximum RESPONSE TIME as established by the Xxxxxxxx County Sheriff’s Office. An OPERATOR must provide the Sheriff’s Office with a current direct access telephone number where they may be contacted; no answering services will be authorized: The OPERATOR will insure that all Xxxxxxxx County Sheriff’s Office calls are given priority over other private and non-emergency calls.
B. The maximum RESPONSE TIME is twenty-five (25) minutes from the time the Xxxxxxxx County Communications dispatcher contacts the OPERATOR to the time the driver arrives on the scene, unless exigent circumstances exist. The OPERATOR is responsible for informing the Xxxxxxxx County Communications dispatcher that the tow truck will be delayed and why.
C. The OPERATOR will advise the Xxxxxxxx County Communications dispatcher, at the time of notification, if they are either unable to respond or unable to meet the maximum RESPONSE TIME. If, after accepting the call, the OPERATOR is unable to respond or will be delayed in responding, the OPERATOR shall immediately notify the Xxxxxxxx County Communications dispatcher.
D. Any OPERATOR called to "sub contract" for another OPERATOR with special equipment, etc. must be on the Xxxxxxxx County Sheriff’s Office authorized list of OPERATORS unless exigent circumstances exist, as determined by the on-scene OIC. Any vehicle towed by a sub-contracting OPERATOR must be taken to the facility of the originally called OPERATOR (unless handled as a private tow) and the original OPERATOR is responsible for all associated paperwork and record keeping. The subcontracting OPERATOR shall also be assessed a turn on the rotation list. As a general rule, sub-contracting is discouraged but may be necessary in certain situations. The Sheriff reserves the right to disqualify any OPERATOR or OPERATORS that use sub-contracting to unfairly circumvent the rotation list or other Xxxxxxxx County Sheriff’s Office guidelines. An OPERATOR may not sub- contract for services in a TOWING CLASSIFICATION in which they are not qualified, without the permission of the Sheriff or his designee.
E. Three
RESPONSE TO CALLS. In the event a call requires the Bomb Squad, Bomb Squad members on duty will be called in first to respond. Should there be no Bomb Squad members on duty, the Department will notify those members on stand by. There shallbe a minimum response of two (2) bomb squad members to all bomb related incidents. The Chief of Police, in his sole discretion, may call in additional squad members to supplement the squad. Should the Chief not be available, the Chiefs designee will have sole discretion to call-in additional bomb squad members.
