Common use of RESPONSE TO CALLS Clause in Contracts

RESPONSE TO CALLS. A. The Operator shall respond to SBSD calls 24 hours a day, seven days a week, within the maximum response time established by the Local Station Commander and as specified in Element 1, Tow Districts, of this Agreement. The Operator shall respond with a tow truck of the class required to tow the vehicle specified by the SBSD. The Operator shall advise SBSD dispatch, at the time of notification, if he/she is either unable to respond or unable to meet the maximum response time. If, after accepting the call, the Operator is unable to respond or will be delayed in responding, the Operator shall immediately notify the appropriate SBSD Communications Center. The Operator shall not assign any calls to other tow Operators. B. A failure to respond and perform required towing or service and/or repeated failure(s) to meet the maximum response time requirements shall constitute failure to comply with the terms and conditions of this Agreement. 1) The Local Station Commander may take immediate disciplinary action for any flagrant violation of the requirement to respond within the maximum response time. 2) When an Operator will be temporarily unavailable to provide services due to a preplanned/scheduled activity, e.g., vacation, maintenance, medical leave, or other good cause, he/she shall notify the local sheriff’s station and/or dispatch center at least 24 hours prior to the date that services will be unavailable, noting the times and dates of the unavailability. C. The Operator, or his/her Employee(s) responding to a SBSD call, shall perform the towing or service required for which he/she was called. This requirement may be waived by the SBSD Incident Commander if the requested equipment is inadequate for the service to be performed. D. Any refusal to respond or to perform the required towing or service will subject the Operator to suspension or termination, if deemed appropriate by the Local Station Commander. E. An Operator shall not respond to a SBSD call assigned to another Operator unless requested to do so by the SBSD. 1) There may be times when the Operator assigned the initial SBSD call may require the assistance of an additional Operator at the scene. The Operator assigned the initial call may, subject to prior agreement with the SBSD Incident Commander, request a specific Operator (On the local station rotation tow list) to assist him/her. The request shall be routed to the additional Operator through the SBSD. 2) There may be times when an Operator, who was not called to a scene, comes upon a collision/scene where a vehicle or vehicles are blocking a roadway and a SBSD sheriff’s deputy requests his/her assistance in clearing the roadway. In such a case, the Operator may be requested to move the vehicle to a safe location, as directed by the deputy, and leave it. There shall be no charge for this assistance, and the assistance provided shall not change the Operator’s place in the rotation. F. Only the tow truck personnel and equipment requested shall respond to a SBSD call. Additional tow truck personnel and equipment shall be utilized only upon the approval of the SBSD Incident Commander. This shall not preclude the Operator from responding to an incident to ascertain if additional assistance or equipment is required. There shall be no additional charge for any personnel or equipment that is not necessary to perform the required service.

RESPONSE TO CALLS. A. The Operator shall respond to SBSD calls 24 hours a day, seven days a week, within the maximum response time established by the Local Station Commander and as specified in Element 1, Tow Districts, of this Agreement. The Operator shall respond with a tow truck of the class required to tow the vehicle specified by the SBSD. The Operator shall advise SBSD dispatch, at the time of notification, if he/she is either unable to respond or unable to meet the maximum response time. If, after accepting the call, the Operator is unable to respond or will be delayed in responding, the Operator shall immediately notify the appropriate SBSD Communications Center. The Operator shall not assign any calls to other tow Operators. B. A failure to respond and perform required towing or service and/or repeated failure(s) to meet the maximum response time requirements shall constitute failure to comply with the terms and conditions of this Agreement. 1) The Local Station Commander may take immediate disciplinary action for any flagrant violation of the requirement to respond within the maximum response time. 2) When an Operator will be temporarily unavailable to provide services due to a preplanned/scheduled activity, e.g., vacation, maintenance, medical leave, or other good cause, he/she shall notify the local sheriff’s station and/or dispatch center at least 24 hours prior to the date that services will be unavailable, noting the times and dates of the unavailability. C. The Operator, or his/her Employee(s) responding to a SBSD call, shall perform the towing or service required for which he/she was called. This requirement may be waived by the SBSD Incident Commander if the requested equipment is inadequate for the service to be performed. D. Any refusal to respond or to perform the required towing or service will subject the Operator to suspension or termination, if deemed appropriate by the Local Station Commander. E. An Operator shall not respond to a SBSD call assigned to another Operator unless requested to do so by the SBSD. 1) There may be times when the Operator assigned the initial SBSD call may require the assistance of an additional Operator at the scene. The In the event the Operator assigned to the initial call maydoes not have the necessary equipment or class of tow truck for the call, subject the Incident Commander will request the next in line Operator on the tow rotation list to prior agreement assist. Sheriff’s communications will continue in the order of the rotation until a tow company can respond with the SBSD Incident Commander, request a specific Operator (On the local station rotation proper equipment or class of tow list) to assist him/her. The request shall be routed to the additional Operator through the SBSDtruck needed. 2) There may be times when an Operator, who was not called to a scene, comes upon a collision/scene where a vehicle or vehicles are blocking a roadway and a SBSD sheriff’s deputy requests his/her assistance in clearing the roadway. In such a case, the Operator may be requested to move the vehicle to a safe location, as directed by the deputy, and leave it. There shall be no charge for this assistance, and the assistance provided shall not change the Operator’s place in the rotation. F. Only the tow truck personnel and equipment requested shall respond to a SBSD call. Additional tow truck personnel and equipment shall be utilized only upon the approval of the SBSD Incident Commander. This shall not preclude the Operator from responding to an incident to ascertain if additional assistance or equipment is required. There shall be no additional charge for any personnel or equipment that is not necessary to perform the required service. G. For MAIT / Fatal investigations, or any crash that occurs where a vehicle inspection is to be completed, the investigating Deputy may use any Operator on SBSD rotation for towing and storage. The decision will be based on resources, equipment and assistance related to the post collision inspection. If any additional vehicles are towed from the same incident and an inspection will not be performed, the current Operator on rotation will be called to respond. H. Approved Rates: Only the approved hourly rates and storage fees for this year will be used. Any modification made by the owner/operator or their Employees to exceed these rates without prior written authorization from the station commander will result in suspension or termination.

RESPONSE TO CALLS. A. The Operator shall respond to SBSD RCPD calls 24 hours a day, seven days a week, within the maximum response time established by the Local Station Commander and as specified in Element 1, Tow Districts, of this Agreement20 minutes. The Operator shall respond with a tow truck of the class required to tow the vehicle specified by the SBSDRCPD. The Operator shall advise SBSD RCPD dispatch, at the time of notification, if he/she is either unable to respond or unable to meet the maximum response time. If, after accepting the call, the Operator is unable to respond or will be delayed in responding, the Operator shall immediately notify the appropriate SBSD RCPD Communications Center. The Operator shall not assign any calls to other tow Operators. B. A failure to respond and perform required towing or service and/or repeated and/orrepeated failure(s) to meet the maximum response time requirements shall constitute failure to comply with the terms and conditions of this Agreement. 1) The Local Station Commander Chief of Police may take immediate disciplinary action for any flagrant violation of the requirement to respond within the maximum response time. 2) When an Operator will be temporarily unavailable to provide services due to a preplanned/scheduled activity, e.g., vacation, maintenance, medical leave, or other good cause, he/she shall notify the local sheriff’s station and/or dispatch center RCPD at least 24 hours prior to the date that services will be unavailable, noting the times and dates of the unavailability. C. The Operator, or his/her Employee(s) responding to a SBSD RCPD call, shall perform the towing or service required for which he/she was called. This requirement may be waived by the SBSD RCPD Incident Commander if the requested equipment is inadequate for the service to be performed. D. Any refusal to respond or to perform the required towing or service will subject the Operator to suspension or termination, if deemed appropriate by the Local Station CommanderChief of Police. E. An Operator shall not respond to a SBSD RCPD call assigned to another Operator anotherOperator unless requested to do so by the SBSDRCPD. 1) There may be times when the Operator assigned the initial SBSD RCPD call may require the assistance of an additional Operator at the scene. The Operator assigned the initial call may, subject to prior agreement with the SBSD RCPD Incident Commander, request a specific Operator (On on the local station rotation tow list) to assist him/her. The request shall requestshall be routed to the additional Operator through the SBSDRCPD. 2) There may be times when an Operator, who was not called to a scene, comes upon a collision/scene where a vehicle or vehicles are blocking a roadway and a SBSD sheriff’s RCPD deputy requests his/her assistance in clearing the roadway. In such a case, the Operator may be requested to move the vehicle to a safe location, as directed by the deputy, and leave it. There shall be no charge for this assistance, and the assistance provided shall not change the Operator’s place in the rotation. F. Only the tow truck personnel and equipment requested shall respond to a SBSD RCPD call. Additional tow truck personnel and equipment shall be utilized only upon the approval of the SBSD RCPD Incident Commander. This shall not preclude the Operator from responding to an incident to ascertain if additional assistance or equipment is required. There shall be no additional charge for any personnel or equipment that is not necessary to perform the required service. G. The RCPD/San Bernardino County Sheriff’s Department is responsible for contacting the Operator for service and managing the rotation. The Operator and its personnel shall not contact the RCPD, either directly or indirectly, for the purpose of requesting permission to tow a vehicle.‌

RESPONSE TO CALLS. A. The Operator operator shall respond to SBSD VPD calls 24 hours a day, seven days a week, including all holidays, within the maximum response time as established by the Local Station Commander and as specified in Element 1, Tow Districts, of this Agreement. below. B. The Operator operator shall respond with a properly equipped tow truck of the class required to tow the vehicle specified by the SBSD. VPD, and be in possession of the appropriate class of driver license, applicable endorsements, and permits. C. The Operator operator shall advise SBSD dispatchthe VPD Communications Center, at the time of notification, if he/she is they are either unable to respond or unable to meet the maximum response time. . 1) If, after accepting the call, the Operator operator is unable to respond or will be delayed in responding, the Operator operator shall immediately notify the appropriate SBSD VPD Communications Center. The Operator operator shall not assign any initial calls to other tow Operatorsoperators. B. A failure D. The operator agrees to provide towing services in a maximum response time of thirty (30) minutes. 1) The VPD Tow Officer may take immediate disciplinary action for any violation of the requirement to respond within the maximum response time. 2) When an operator will be temporarily unavailable to provide services due to a preplanned/scheduled activity, e.g., vacation, maintenance, medical leave, etc., he or she shall notify VPD Communications Center and perform required towing or service the VPD tow officer, at least 24 hours prior to the date that services will be unavailable, noting the times and dates of the unavailability. 3) A failure(s) to respond and/or repeated failure(s) to meet the maximum response time requirements shall constitute failure to comply with the terms and conditions of this Agreement. 1) E. The Local Station Commander may take immediate disciplinary action for any flagrant violation of the requirement to respond within the maximum response time. 2) When an Operator will be temporarily unavailable to provide services due to a preplanned/scheduled activity, e.g., vacation, maintenance, medical leaveoperator, or other good cause, he/she shall notify the local sheriff’s station and/or dispatch center at least 24 hours prior to the date that services will be unavailable, noting the times and dates of the unavailability. C. The Operator, his or his/her Employee(semployee(s) responding to a SBSD VPD call, shall perform the towing cooperate fully with authorized City personnel in removing hazards, accident-generated debris, and illegally parked or service required for which he/she was calledstopped vehicles as requested. This requirement or any part thereof may be waived by the SBSD Incident Commander VPD officer on scene if the officer determines it appropriate or if the requested equipment is inadequate for the service to be performed. D. 1) Any refusal to respond or to perform the required towing or service will shall subject the Operator operator to suspension or terminationimmediate suspension, if deemed appropriate by the Local Station CommanderVPD tow officer. E. 2) An Operator operator shall not respond to a SBSD VPD call assigned to another Operator operator unless requested to do so by the SBSDVPD. 13) There may be times when the Operator operator assigned the initial SBSD VPD call may require the assistance of an additional Operator operator at the scene. The Operator operator assigned the initial call may, subject to prior agreement with the SBSD Incident Commander, may request a specific Operator (On the local station rotation tow list) operator to assist him/her. The request shall be routed made to the additional Operator through the SBSDVPD officer on scene. 24) There may be times when an Operatoroperator, who was not called to a scene, comes upon a collision/collision scene where a vehicle or vehicles are blocking a roadway and a SBSD sheriff’s deputy VPD officer requests his/his or her assistance in clearing the roadway. In such a case, the Operator operator may be requested to move the vehicle to a safe location, as directed by the deputyofficer, and leave it. There shall be no charge for this assistance, and the assistance provided shall not change the Operator’s operator's place in the rotation. F. Only the tow truck personnel and equipment requested shall respond to a SBSD VPD call. Additional tow truck personnel and equipment shall be utilized only upon at the approval of the SBSD Incident CommanderVPD officer on scene. This shall not preclude the Operator operator from responding to an incident to ascertain if additional assistance or equipment is required. There shall be no additional charge for any personnel or equipment that is not necessary to perform the required service.

RESPONSE TO CALLS. A. The Operator operator shall respond to SBSD calls 24 hours a day, seven days a week, within the maximum response time established by the Local Station Commander local station commander and as specified in Element 1, Tow Districts, of this Agreement. The Operator operator shall respond with a tow truck of the class required to tow the vehicle specified by the SBSD. The Operator operator shall advise SBSD dispatch, at the time of notification, if he/she is either unable to respond or unable to meet the maximum response time. If, after accepting the call, the Operator operator is unable to respond or will be delayed in responding, the Operator operator shall immediately notify the appropriate SBSD Communications Center. The Operator operator shall not assign any calls to other tow Operatorsoperators. B. A failure to respond and perform required towing or service and/or repeated failure(s) to meet the maximum response time requirements shall constitute failure to comply with the terms and conditions of this Agreement. 1) The Local Station Commander local station commander may take immediate disciplinary action for any flagrant violation of the requirement to respond within the maximum response time. 2) When an Operator operator will be temporarily unavailable to provide services due to a preplanned/scheduled activity, e.g., vacation, maintenance, medical leave, or other good cause, he/she shall notify the local sheriff’s station and/or dispatch center at least 24 hours prior to the date that services will be unavailable, noting the times and dates of the unavailability. C. The Operatoroperator, or his/her Employee(semployee(s) responding to a SBSD call, shall perform the towing or service required for which he/she was called. This requirement may be waived by the SBSD Incident Commander if the requested equipment is inadequate for the service to be performed. D. Any refusal to respond or to perform the required towing or service will subject the Operator operator to suspension or terminationsuspension, if deemed appropriate by the Local Station Commanderlocal station commander. E. An Operator operator shall not respond to a SBSD call assigned to another Operator operator unless requested to do so by the SBSD. 1) There may be times when the Operator operator assigned the initial SBSD call may require the assistance of an additional Operator operator at the scene. The Operator operator assigned the initial call may, subject to prior agreement with the local station commander, and with the concurrence of the SBSD Incident Commander, request a specific Operator operator (On the local station rotation tow list) to assist him/her. The request shall be routed to the additional Operator operator through the SBSD. 2) There may be times when an Operatoroperator, who was not called to a scene, comes upon a collision/scene where a vehicle or vehicles are blocking a roadway and a SBSD sheriff’s deputy requests his/her assistance in clearing the roadway. In such a case, the Operator operator may be requested to move the vehicle to a safe location, as directed by the deputy, and leave it. There shall be no charge for this assistance, and the assistance provided shall not change the Operatoroperator’s place in the rotation. F. Only the tow truck personnel and equipment requested shall respond to a SBSD call. Additional tow truck personnel and equipment shall be utilized only upon the approval of the SBSD Incident Commander. This shall not preclude the Operator operator from responding to an incident to ascertain if additional assistance or equipment is required. There shall be no additional charge for any personnel or equipment that is not necessary to perform the required service. G. Approved Rates: CLASS A CLASS B CLASS C CLASS D Approved rate HOURLY $ $ $ $ Approved rate OUTSIDE STORAGE $ $ $ $ Approved rate INSIDE STORAGE $ $ $ $ Approved rate SERVICE CALL $ $ $ $ Approved rate AFTER-HOURS RELEASE $ $ $ $