Common use of Response Clause in Contracts

Response. Without limiting Contractor’s obligations under Section 4(b) below, with respect to each Technical Support Incident not covered in the table below, Contractor shall respond to the JBE within [four (4) hours] after the JBE reports a Technical Support Incident (such hours all occurring during Standard M&S Hours) to Contractor or within the applicable Response Periods, whichever is shorter.

Appears in 11 contracts

Samples: Standard Agreement Agreement Number, Standard Agreement, Standard Agreement

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Response. Without limiting Contractor’s obligations under Section 4(b5(b) below, with respect to each Technical Support Incident not covered in the table below, Contractor shall respond to the JBE within [four two (42) hours] hours after the JBE reports a Technical Support Incident (such hours all occurring during Standard M&S Hours) to Contractor or within the applicable Response Periods, whichever is shorter.

Appears in 6 contracts

Samples: Master Agreement Agreement, Master Agreement Agreement, Master Agreement Agreement

Response. Without limiting Contractor’s obligations under Section 4(b) below, with respect to each Technical Support Incident not covered in the table below, Contractor shall respond to the JBE within [four (4) hours] hours after the JBE reports a Technical Support Incident (such hours all occurring during Standard M&S Hours) to Contractor or within the applicable Response Periods, whichever is shorter.

Appears in 4 contracts

Samples: Standard Agreement, Attachment 2, Standard Agreement Agreement Number [Agreement

Response. Without limiting Contractor’s obligations under Section 4(b4(c) below, with respect to each Technical Support Incident not covered in the table below, Contractor shall respond to the JBE within [four (4) hours] hours after the JBE reports a Technical Support Incident (such hours all occurring during Standard M&S Hours) to Contractor or within the applicable Response Periods, whichever is shorter.

Appears in 2 contracts

Samples: Standard Agreement Agreement, Attachment 2

Response. Without limiting Contractor’s obligations under Section 4(b) below, with respect to each Technical Support Incident not covered in the table below, Contractor shall respond to the JBE within [four (4) hours] after the JBE reports a Technical Support Incident (such hours all occurring during Standard M&S Hours) to Contractor or within the applicable Response Periods, whichever is shorter.

Appears in 2 contracts

Samples: www.courts.ca.gov, www.courts.ca.gov

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Response. Without limiting Contractor’s obligations under Section 4(b) below, with respect to each Technical Support Incident not covered in the table below, Contractor shall respond to the JBE within [four (4) hours30 minutes to an hour] after the JBE reports a Technical Support Incident (such hours all occurring during Standard M&S Hours) to Contractor or within the applicable Response Periods, whichever is shorter.

Appears in 1 contract

Samples: Standard Agreement Agreement

Response. Without limiting Contractor’s obligations under Section 4(b) below, with respect to each Technical Support Incident not covered in the table below, Contractor shall respond to the JBE within [four (4) hours] hours (unless stated otherwise in solicitation document) after the JBE reports a Technical Support Incident (such hours all occurring during Standard M&S Hours) to Contractor or within the applicable Response Periods, whichever is shorter.

Appears in 1 contract

Samples: www.sbcourts.org

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