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Common use of Response Clause in Contracts

Response. Without limiting Contractor’s obligations under Section 4(b) below, with respect to each Technical Support Incident not covered in the table below, Contractor shall respond to the JBE within [four (4) hours] after the JBE reports a Technical Support Incident (such hours all occurring during Standard M&S Hours) to Contractor or within the applicable Response Periods, whichever is shorter.

Appears in 17 contracts

Samples: Standard Agreement, Standard Agreement, Standard Agreement

Response. Without limiting Contractor’s obligations under Section 4(b5(b) below, with respect to each Technical Support Incident not covered in the table below, Contractor shall respond to the JBE within [four two (42) hours] hours after the JBE reports a Technical Support Incident (such hours all occurring during Standard M&S Hours) to Contractor or within the applicable Response Periods, whichever is shorter.

Appears in 7 contracts

Samples: Master Agreement, Master Agreement, Master Agreement

Response. Without limiting Contractor’s obligations under Section 4(b) below, with respect to each Technical Support Incident not covered in the table below, Contractor shall respond to the JBE within [four (4) hours] hours after the JBE reports a Technical Support Incident (such hours all occurring during Standard M&S Hours) to Contractor or within the applicable Response Periods, whichever is shorter.

Appears in 5 contracts

Samples: Standard Agreement, Standard Agreement, Standard Agreement

Response. Without limiting Contractor’s obligations under Section 4(b) below, with respect to each Technical Support Incident not covered in the table below, Contractor shall respond to the JBE within [four (4) hours] after the JBE reports a Technical Support Incident (such hours all occurring during Standard M&S Hours) to Contractor or within the applicable Response Periods, whichever is shorter.

Appears in 2 contracts

Samples: Managed Drupal Website Hosting, Standard Agreement

Response. Without limiting Contractor’s obligations under Section 4(b4(c) below, with respect to each Technical Support Incident not covered in the table below, Contractor shall respond to the JBE within [four (4) hours] hours after the JBE reports a Technical Support Incident (such hours all occurring during Standard M&S Hours) to Contractor or within the applicable Response Periods, whichever is shorter.

Appears in 2 contracts

Samples: Standard Agreement, Standard Agreement

Response. Without limiting Contractor’s obligations under Section 4(b) below, with respect to each Technical Support Incident not covered in the table below, Contractor shall respond to the JBE within [four (4) hours30 minutes to an hour] after the JBE reports a Technical Support Incident (such hours all occurring during Standard M&S Hours) to Contractor or within the applicable Response Periods, whichever is shorter.

Appears in 1 contract

Samples: Standard Agreement

Response. Without limiting Contractor’s obligations under Section 4(b) below, with respect to each Technical Support Incident not covered in the table below, Contractor shall respond to the JBE within [four (4) hours] hours (unless stated otherwise in solicitation document) after the JBE reports a Technical Support Incident (such hours all occurring during Standard M&S Hours) to Contractor or within the applicable Response Periods, whichever is shorter.

Appears in 1 contract

Samples: Standard Terms and Conditions

Response. Without limiting Contractor’s obligations under Section 4(b) below, with respect to each Technical Support Incident not covered in the table below, Contractor shall respond to the JBE within [four (4) hours] X Hours after the JBE reports a Technical Support Incident (such hours all occurring during Standard M&S Hours) to Contractor or within the applicable Response Periods, whichever is shorter.

Appears in 1 contract

Samples: Master Agreement