Response. We respond to any notification received by us of any error, outage, alarm, or alert pertaining to the Environment in accordance with the priority table(s) supplied to you by us. In no event will we be responsible for delays in our response or our provision of Services during (i) those periods of time covered under the Transition Exception (defined below), or (ii) periods of delay caused by Client-Side Downtime (defined below), Vendor-Side Downtime (defined below) or (iii) periods in which we are required to suspend the Services to protect the security or integrity of the Environment or our equipment or network, or (iv) delays caused by a force majeure event.
Appears in 7 contracts
Samples: Tech Master Services Agreement, Tech Master Services Agreement, Symphona Technology Master Services Agreement
Response. We respond to any notification received by us of any error, outage, alarm, alarm or alert pertaining to the Environment Environment, in accordance with the priority table(s) supplied to you by usin the applicable SOW. In no event will we be responsible for delays in our response or our provision of Services during (i) those periods of time covered under the Transition Exception (defined below), or (ii) periods of delay caused by Client-Side Downtime (defined below), Vendor-Side Downtime (defined below) or (iii) periods in which we are required to suspend the Services to protect the security or integrity of the Environment or our equipment or network, or (iv) delays caused by a force majeure event.
Appears in 3 contracts
Samples: Master Services Agreement, Master Services Agreement, Master Services Agreement
Response. We warrant and represent that we will provide the Services, and respond to any notification received by us of any error, outage, alarm, alarm or alert pertaining to the Environment Environment, in accordance with the priority table(smanner and within the time period(s) supplied to you by us. In no event will we be responsible designated in an applicable SOW (“Response Time”), except for delays in our response or our provision of Services during (i) those periods of time covered under the Transition Onboarding Exception (defined below), or (ii) periods of delay caused by Client-Side Downtime (defined below), Vendor-Side Downtime (defined below) or (iii) periods in which we are required to suspend the Services to protect the security or integrity of the Environment or our equipment or network, or (iv) delays caused by a force majeure event.
Appears in 3 contracts
Samples: Master Services Agreement, Master Services Agreement, Premier Technologies Master Services Agreement
Response. We respond to any notification received by us of any error, outage, alarm, alarm or alert pertaining to the Environment Environment, in accordance with the priority table(s) supplied to you by usin the applicable SOW. In no event will we be responsible for delays in our response in our response or our provision of Services during (i) those periods of time covered under the Transition Exception (defined below), or (ii) periods of delay caused by Client-Side Downtime (defined below), Vendor-Side Downtime (defined below) or (iii) periods in which we are required to suspend the Services to protect the security or integrity of the Environment or our equipment or network, or (iv) delays caused by a force majeure event.
Appears in 2 contracts
Samples: Master Services Agreement, Master Services Agreement
Response. We respond to any notification received by us of any error, outage, alarm, alarm or alert pertaining to the Environment Environment, in accordance with the priority table(s) supplied to you by us. in the applicable SoS. In no event will we be responsible for delays in our response or our provision of Services during (i) those periods of time covered under the Transition Exception (defined below), or (ii) periods of delay caused by Client-Side Downtime (defined below), Vendor-Side Downtime (defined below) or (iii) periods in which we are required to suspend the Services to protect the security or integrity of the Environment or our equipment or network, or (iv) delays caused by a force majeure event.
Appears in 2 contracts
Samples: Master Services Agreement, Master Services Agreement
Response. We respond to any notification received by us of any error, outage, alarm, or alert pertaining to the Environment Environment, in accordance with the priority table(s) supplied to you by usin the applicable SOW. In no event will we be responsible for delays in our response or our provision of Services during (i) those periods of time covered under the Transition Exception (defined below), or (ii) periods of delay caused by Client-Side Downtime (defined below), Vendor-Side Downtime (defined below) or (iii) periods in which we are required to suspend the Services to protect the security or integrity of the Environment or our equipment or network, or (iv) delays caused by a force majeure event.
Appears in 1 contract
Samples: Master Services Agreement
Response. We respond to any notification received by us of any error, outage, alarm, or alert pertaining to the Environment in accordance with the priority table(s) supplied to you by usservice levels specified in the applicable SOW. In no event will we be responsible for delays in our response or our provision of Services during (i) Scheduled Downtime, (ii) periods of delay caused by Customer-Side Downtime (defined below), Vendor-Side Downtime (defined below), (iii) those periods of time covered under the Transition Exception (defined below), or (ii) periods of delay caused by Client-Side Downtime (defined below), Vendor-Side Downtime (defined below) or (iiiiv) periods in which we are required to suspend the Services to protect the security or integrity of the Environment or our equipment or network, or (ivv) delays caused by a force majeure event.
Appears in 1 contract
Samples: Master Services Agreement
Response. We respond to any notification received by us of any error, outage, alarm, or alert pertaining to the Environment in accordance with the priority table(s) supplied level that we assign to you by usthe issue after discussing the impact of the issue with you. In no event will we be responsible for delays in our response or our provision of Services during (i) those periods of time covered under the Transition Exception (defined below), or (ii) periods of delay caused by Client-Client- Side Downtime (defined below), Vendor-Side Downtime (defined below) or (iii) periods in which we are required to suspend the Services to protect the security or integrity of the Environment or our equipment or network, or (iv) delays caused by a force majeure event. All support requests are subject to technician availability.
Appears in 1 contract
Samples: Master Services Agreement
Response. We respond to any notification received by us of any error, outage, alarm, or alert pertaining to the Environment in accordance with the priority table(s) supplied level that we assign to you by usthe issue after discussing the impact of the issue with you. In no event will we be responsible for delays in our response or our provision of Services during (i) those periods of time covered under the Transition Exception (defined below), or (ii) periods of delay caused by Client-Side Downtime (defined below), Vendor-Side Downtime (defined below) or (iii) periods in which we are required to suspend the Services to protect the security or integrity of the Environment or our equipment or network, or (iv) delays caused by a force majeure event. All support requests are subject to technician availability.
Appears in 1 contract
Samples: Master Services Agreement