Responsibilities and Uptime Guarantee. The service provider shall be responsible for the acquisition and operation of all hardware, software and network support related to the services being provided. The technical and professional activities required for establishing, managing, and maintaining the environments are the responsibilities of the service provider. The system shall be available 24/7/365 (with agreed-upon maintenance downtime), and provide service to customers as defined in the SLA.
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Samples: Invoice Management Solution Contract, Mobile Application Contract
Responsibilities and Uptime Guarantee. The service provider Service Provider shall be responsible for the acquisition and operation of all hardware, software and network support related to the services being provided. The technical and professional activities required for establishing, managing, managing and maintaining the environments are the responsibilities of the service providerService Provider. The system shall be available 24/7/365 (with agreed-upon maintenance downtime), ) and provide service to customers as defined in the SLA.
Appears in 1 contract
Samples: Technology Contracts
Responsibilities and Uptime Guarantee. The service provider Service Provider shall be responsible for the acquisition and operation of all hardware, software and network support related to the services being provided. The technical and professional activities required for establishing, managing, managing and maintaining the environments are the responsibilities of the service providerService Provider. The system shall be available 24/7/365 (with agreed-upon maintenance downtime), and provide service to customers as defined in the SLA.
Appears in 1 contract
Responsibilities and Uptime Guarantee. The service provider Service Provider shall be responsible for the acquisition and operation of all hardware, software and network support related to the services being provided. The technical and professional activities required for establishing, managing, managing and maintaining the environments environment are the responsibilities responsibility of the service providerService Provider. The Unless otherwise agreed in a Statement of Work or SLA, the system shall be available 24/7/365 (with agreed-upon except for scheduled maintenance downtime), and downtime),and shall provide service to customers as defined in the SOW and/or SLA.
Appears in 1 contract
Samples: Service Agreement
Responsibilities and Uptime Guarantee. The service provider Service Provider shall be responsible for the acquisition and operation of all hardware, software and network support related to the services being provided. The technical and professional activities required for establishing, managing, managing and maintaining the environments environment are the responsibilities responsibility of the service providerService Provider. The Unless otherwise agreed in a Statement of Work or SLA, the system shall be available 24/7/365 (with agreed-upon except for scheduled maintenance downtime), ) and shall provide service to customers as defined in the SOW and/or SLA.
Appears in 1 contract
Samples: Cloud Services Agreement