Retail Customer Returns. Velovita offers a 60 (sixty) days 100% (one hundred) unconditional money back guaran- tee on products to all retail customers. Every Member is bound by his/her Agreement and the Policies to honor this guarantee. Prior to the completion of any retail sale a Mem- ber must, at a minimum, make a verbal disclosure to the prospective purchaser of the right to cancel. If a retail customer is dissatisfied with any Velovita product for any reason, then the retail customer may return the unused portion of the product to the Member from whom it was originally purchased within 60 (sixty) days for either a replacement or a refund of the purchase price of the product. • The Velovita Support Department is notified in writing of a pending return of products by a retail customer. • The Member through who the returned product was originally purchased re- turns the product to Velovita as instructed by the Velovita Support Department. • The returned product is received by Velovita within 5 (Five) days from the date of return of the product to Member by the customer. • The returned product, upon return to Velovita is accompanied by the following: • A signed statement from the retail customer identifying the reason for the re- turn and including*: • a dated copy of the original retail sales receipt • the returned product as received from the retail customer • the name, address and telephone number of the retail customer Proper shipping carton(s) and packing material are to be used in packaging the product(s) being returned for replacement, and the best and most economical means of shipping is suggested. Velovita will pay the cost of shipping replacement product(s) to the Mem- ber. Velovita will not refund, to any Member, the purchase price of any retail customer returns, and no replacement products will be released if the conditions of the rule are not met. *Retail sales return requests must be clearly written with complete details (name, ad- dress, telephone number, email, if available, and any other information which would al- low Velovita to verify the sale and subsequent return.) Unverifiable retail sales cannot be replaced. Falsified information could lead to further investigation and possible suspen- sion of a Member’s status as a Member of Velovita.
Appears in 2 contracts
Samples: Member Business Agreement, Member Business Agreement
Retail Customer Returns. Velovita offers an unconditional, sixty (60) day return policy on any products sold to retail customers through a Member’s authorized replicating website. One hundred percent (100%) of the original purchase price will be refunded to retail customers for all such products returned within 60 (sixty) days 100% (one hundred) unconditional money back guaran- tee on products to all retail customersfrom the date of purchase. Every Member is bound by his/her her/its Registration Agreement and the Policies to honor this guarantee. Prior to the completion of any retail sale a Mem- ber Member must, at a minimum, make a verbal disclosure to the prospective purchaser of the right to cancel. If a retail customer is dissatisfied with any Velovita product for any reason, then the retail customer may return the unused portion of the product to the Member from whom it was originally purchased within 60 sixty (sixty60) days for either a replacement or a refund of the purchase price of the product. • The Velovita Support Department is notified in writing of a pending return of products by a retail customer. • The Member through who the returned product was originally purchased re- turns returns the product to Velovita as instructed by the Velovita Support Department. • The returned product is received by Velovita within 5 five (Five5) days from the date of return of the product to Member by the customer. • The returned product, upon return to Velovita is accompanied by the following: • A signed statement from the retail customer identifying the reason for the re- turn return and including*: * the name, address, and telephone number of the retail customer; • a A dated copy of the original retail sales receipt receipt; and • the The returned product as received from the retail customer • the name, address and telephone number of the retail customer customer. Proper shipping carton(s) and packing material are to be used in packaging the product(s) being returned for replacement, and the best and most economical means of shipping is suggested. Velovita will pay the cost of shipping replacement product(s) to the Mem- berMember. Velovita will not refund, to any Member, the purchase price of any retail customer returns, and no replacement products will be released if the conditions of the rule are not met. *Retail sales return requests must be clearly written with complete details (name, ad- dressaddress, telephone number, email, if available, and any other information which would al- low allow Velovita to verify the sale and subsequent return.) Unverifiable retail sales cannot be replaced. Falsified information could lead to further investigation and possible suspen- sion suspension or termination of a Member’s status as a Member of Velovita.
Appears in 1 contract
Samples: Member Business Agreement
Retail Customer Returns. Velovita OLYLIFE offers a 60 thirty (sixty30) days day, one hundred percent (100% (one hundred%) unconditional money back guaran- tee guarantee on products to all retail customers. Every Member Each OLYLIFE distributor is bound by his/her Distributor Agreement and the Policies and Procedures to honor this guarantee. Prior to the completion of any retail sale sale, a Mem- ber must, at a minimum, distributor must make a verbal disclosure to the prospective purchaser of the right to cancel. If a retail customer is dissatisfied with any Velovita OLYLIFE product for any reason, then the retail customer may return the unused portion of the product product(s) to the Member Company if purchased online or to the distributor from whom it was originally purchased within 60 thirty (sixty30) days from the date of purchase for either a replacement replacement, exchange for another product or a full refund of the purchase price of the product. • The Velovita Support Department XXXXXXX will replace the returned product to the distributor providing the following steps and conditions are met: x OLYLIFE is notified in writing of a pending return of products by a retail customercustomer return. • x The Member distributor through who the returned product whom it was originally purchased re- turns returns the product to Velovita OLYLIFE as instructed by the Velovita Support DepartmentOLYLIFE Customer Service. • x The returned product is received by Velovita OLYLIFE within 5 fifteen (Five15) days from the return date of return of to the product to Member by the customerdistributor. • x The returned product, upon return to Velovita return* is accompanied by the following: • o A signed statement from the retail customer identifying the reason for the re- turn return and including*include: • a o A dated copy of the original retail sales receipt • the returned receipt; o The product as received from the retail customer • the customer; and o The name, address and telephone number of the retail customer customer. Proper shipping carton(s) and packing material are to be used in packaging the product(s) being returned for replacement, and the best and most economical means of shipping is suggested. Velovita OLYLIFE will pay the cost of shipping replacement product(s) to the Mem- berdistributor. Velovita OLYLIFE will not refund, to any Memberdistributor, the purchase price of any retail customer returns, returns and no replacement products will be released if the conditions of the rule are not met. *Retail sales return requests must be clearly written with complete details (name, ad- dressaddress, telephone number, email, email – if available, and any other information which would al- low Velovita allow OLYLIFE to verify the sale and subsequent return.) ). Unverifiable retail sales cannot be replaced. Falsified information could lead to further investigation and possible suspen- sion suspension of a Member’s status as a Member of Velovitadistributorship.
Appears in 1 contract
Samples: Policies and Procedures