Common use of Retrieval of Customer Content Clause in Contracts

Retrieval of Customer Content. Upon request by Customer made at least thirty (30) days prior to the effective date of the termination of this SaaS Agreement, SailPoint will make available to Customer, at no cost, for a maximum of thirty (30) days following such termination for download a file of the Customer Data then-currently stored in the SaaS Services (“Customer Content”). After such thirty (30)-day period, SailPoint shall have no obligation to maintain or provide any Customer Content and shall thereafter, unless legally prohibited, be entitled to delete all Customer Content; provided, however, that SailPoint will not be required to remove copies of the Customer Content from its backups until such time as the backup copies are scheduled to be deleted in the normal course of business; provided further that in all cases SailPoint will continue to protect the Customer Content in accordance with Section 8 (Confidentiality). Additionally, during the Term, Customer may extract Customer Content from the SaaS Services using SailPoint’s standard web services.

Retrieval of Customer Content. Upon request by Customer made at least thirty (30) days prior to the effective date of the termination of this SaaS Agreement, SailPoint will make available to Customer, at no cost, for a maximum of thirty (30) days following such termination for download a file of the Customer Data then-currently stored in the SaaS Services Service (“Customer Content”). After such thirty (30)-day period, SailPoint shall have no obligation to maintain or provide any Customer Content and shall thereafter, unless legally prohibited, be entitled to delete all Customer Content; provided, however, that SailPoint will not be required to remove copies of the Customer Content from its backups until such time as the backup copies are scheduled to be deleted in the normal course of business; provided further that in all cases SailPoint will continue to protect the Customer Content in accordance with Section 8 10 (Confidentiality). Additionally, during the Term, Customer may extract Customer Content from the SaaS Services Service using SailPoint’s standard web services.