Common use of Return of Customer Content Clause in Contracts

Return of Customer Content. The Subscription Service includes a feature that permits Customer, at any time during the Term, to download a backup of Customer Content with: (a) Customer’s file attachments in their native file formats; and (b) all other Customer Content in an industry standard export format, including a Microsoft Excel file. Upon Customer’s written request prior to or contemporaneous with termination or expiration of any Term and at no additional cost to Customer, Smartsheet will allow a Customer’s SysAdmin to have read-only access to the Subscription Service for the sole purpose of retrieving Customer Content for thirty (30) days following such date of termination or expiration. Thereafter, Smartsheet has no obligation to retain, and will render unrecoverable, Customer Content in accordance with Schedule 1 (Security Practices).

Return of Customer Content. The Subscription Service includes a feature that permits Customer, at any time during the Term, to download a backup of Customer Content with: (a) Customer’s file file attachments in their native file file formats; and (b) all other Customer Content in an industry standard export format, including a Microsoft Excel filefile. Upon Customer’s written request prior to or contemporaneous with termination or expiration of any Term and at no additional cost to Customer, Smartsheet will allow a Customer’s SysAdmin to have read-only access to the Subscription Service for the sole purpose of retrieving Customer Content for thirty (30) days following such date of termination or expiration. Thereafter, Smartsheet has no obligation to retain, and will render unrecoverable, Customer Content in accordance with Schedule 1 (Security Practices).