Common use of Review of Services Process Clause in Contracts

Review of Services Process. [a] Local Level – Informal Steps (i) The initiator of each review shall first communicate the nature of the problem to the person, on whom the review is being considered, with the objective of resolving the matter informally and making it clear that a formal review is being contemplated. (ii) If the problem/issue cannot be resolved at Step (i) within five (5) business days, those initiating the review shall contact the supervisor of the person(s) or program(s) to resolve the issues. This step may be waived if the principal is the subject of the review, in which case the person filing the review may proceed to the formal steps as outlined below. (iii) If resolution is not attained through the preceding steps, either party may notify the appropriate District level administrator that the issues remain unresolved. The District level administrator then shall initiate the following steps for resolution. [b] District Level – Formal Steps (i) If resolution is not achieved through the Informal Steps, parties initiating the review shall submit to the designated District level administrator a detailed written description of the unresolved issues. In consultation with the person initiating the review and/or the Association, the District level administrator may designate an alternative District level administrator to hear the review. The description shall clearly state the specific reasons for the review and shall specify the remedy requested. Unless the nature of the complaint or the circumstances require confidentiality, copies of the written description of the unresolved issues will be provided to all affected parties. (ii) The designated District level administrator shall then schedule and conduct a meeting with the parties directly involved in the review. During the meeting, the parties initiating and responding to the review shall be provided an opportunity to state their concerns and positions pertaining to the unresolved issues. (iii) After the meeting in Step (ii), the administrator shall submit findings and recommendations for resolution in writing within ten (10) business days of the meeting to the parties involved. [c] Office of the Superintendent (i) If the conflict has not been resolved the review will be sent to the Office of the Superintendent for a decision which will be given within ten (10) business days of the completion of the formal steps.

Review of Services Process. [a] Local Level – Informal Steps (i) The initiator of each review shall first communicate the nature of the problem to the person, on whom the review is being considered, with the objective of resolving the matter informally and making it clear that a formal review is being contemplated. (ii) If the problem/issue cannot be resolved at Step (i) within five (5) business days, those initiating the review shall contact the supervisor of the person(s) or program(s) to resolve the issues. This step may be waived if the principal is the subject of the review, in which case the person filing the review may proceed to the formal steps as outlined below.in (iii) If resolution is not attained through the preceding steps, either party may notify the appropriate District level administrator that the issues remain unresolved. The District level administrator then shall initiate the following steps for resolution. [b] District Level – Formal Steps (i) If resolution is not achieved through the Informal Steps, parties initiating the review shall submit to the designated District level administrator a detailed written description of the unresolved issues. In consultation with the person initiating the review and/or the Association, the District level administrator may designate an alternative District level administrator to hear the review. The description shall clearly state the specific reasons for the review and shall specify the remedy requested. Unless the nature of the complaint or the circumstances require confidentiality, copies of the written description of the unresolved issues will be provided to all affected parties. (ii) The designated District level administrator shall then schedule and conduct a meeting with the parties directly involved in the review. During the meeting, the parties initiating and responding to the review shall be provided an opportunity to state their concerns and positions pertaining to the unresolved issues. (iii) After the meeting in Step (ii), the administrator shall submit findings and recommendations for resolution in writing within ten (10) business days of the meeting to the parties involved. [c] Office of the Superintendent (i) If the conflict has not been resolved the review will be sent to the Office of the Superintendent for a decision which will be given within ten (10) business days of the completion of the formal steps.

Review of Services Process. [a] Local Level – Informal Steps (i) The initiator of each review shall first communicate the nature of the problem to the person, on whom the review is being considered, with the objective of resolving the matter informally and making it clear that a formal review is being contemplated. (ii) If the problem/issue cannot be resolved at Step (i) within five (5) business days, those initiating the review shall contact the supervisor of the person(s) or program(s) to resolve the issues. This step may be waived if the principal is the subject of the review, in which case the person filing the review may proceed to the formal steps as outlined below. (iii) If resolution is not attained through the preceding steps, either party may notify the appropriate District level administrator that the issues remain unresolved. The District level administrator then shall initiate the following steps for resolution. [b] District Level – Formal Steps (i) If resolution is not achieved through the Informal Steps, parties initiating the review shall submit to the designated District level administrator a detailed written description of the unresolved issues. In consultation with the person initiating the review and/or the Association, the District level administrator may designate an alternative District level administrator to hear the review. The description shall clearly state the specific reasons for the review and shall specify the remedy requested. Unless the nature of the complaint or the circumstances require confidentiality, copies of the written description of the unresolved issues will be provided to all affected parties. (ii) The designated District level administrator shall then schedule and conduct a meeting with the parties directly involved in the review. During the meeting, the parties initiating and responding to the review shall be provided an opportunity to state their concerns and positions pertaining to the unresolved issues. (iii) After the meeting in Step (ii), the administrator shall submit findings and recommendations for resolution in writing within ten (10) business days of the meeting to the parties involved. [c] Office of the Superintendent (i) If the conflict has not been resolved the review will be sent to the Office of the Superintendent for a decision which will be given within ten (10) business days of the completion of the formal steps.