Root Cause Analysis. Following the resolution of a Severity Level 1 Error, within twenty-four (24) hours Xxxxxxx.xxx will supply Comcast with a documented Root Cause Analysis of what caused the Error and a summary of the response / resolution process.
Appears in 2 contracts
Samples: Support Services Agreement (Support.com, Inc.), Support Services Agreement (Support.com, Inc.)
Root Cause Analysis. Following the resolution of a Severity Level 1 3 Error, within twentyseventy-four two (2472) hours Xxxxxxx.xxx will supply Comcast with a documented Root Cause Analysis of what caused the Error and a summary of the response / resolution process.
Appears in 2 contracts
Samples: Support Services Agreement (Support.com, Inc.), Support Services Agreement (Support.com, Inc.)