Critical Service Levels. SERVER This Section sets forth qualitative descriptions of the Critical Service Levels for the Server Service Component. The numerical Minimum Service Levels, Expected Service Levels and commencement of obligations associated with such Critical Service Levels are set forth in Attachment 3-A.
Critical Service Levels. (i) As of the Effective Date, the Critical Service Levels are designated by the letter “Y” appearing in the corresponding “Critical Service Level” column in Exhibit B-1.
Critical Service Levels. A. SYSTEMS AVAILABILITY 1. Percentage of time the customer facing IBM systems are available, measured by dividing the time the systems are available during scheduled uptime periods by total scheduled uptime. Separate metrics to be measured for IVR, ACD, Voice Mail, Web Server, and E-Mail.]
Critical Service Levels. The Service Levels identified in Table 1 below are Critical Service Levels. On ninety (90) days written notice to *** once a calendar quarter, *** the Critical Service Levels listed in Table 1.
Critical Service Levels. <Define Critical Service levels, SLA outcome and operating mechanics of the SLAs, as applicable> NIELSEN & TCS CONFIDENTIAL INFORMATION
Critical Service Levels. If Xxxxx Systems fails to meet the minimum Service Level for any Critical Service for three consecutive months, Newco shall have the right, exercisable within thirty-five (35) days after the end of the third consecutive month, to terminate this MSA by giving Xxxxx Systems at least thirty (30) Days (but not greater than one hundred eighty (180) Days) prior written notice of its intention to terminate this MSA (“Notice Period”), unless the failure to meet the minimum Service Level during any of such three consecutive months was caused primarily as a result of Force Majeure or the acts or failures to act of Newco, any Supported Affiliate, any Franchisee/Licensee or any third party other than PSC Personnel or a Subcontractor of Xxxxx Systems. During such Notice Period, Xxxxx Systems may seek to cure the problems that caused the applicable Service Level to be missed and, if Newco is reasonably satisfied that the problems have been cured, then Newco shall rescind its notice in writing, provided that Newco shall have the right, by giving written notice to Xxxxx Systems, to reinstate such notice, without extending the aggregate duration of the Notice Period, if the same problems recur during the first ninety (90) days of the Notice Period.
Critical Service Levels. (a) The initial Critical Service Levels are identified in Annex B-2 (Service Level Metrics and Weightings). Subject to Section 5.3 (Savings Clause) of the Agreement, failure to satisfy a Critical Service Level shall result in IBM granting to Solectron a Service Level Credit in accordance with Section 3.3 (Service Level Credits.)
Critical Service Levels. The Parties agree to the concept of [...***...] Critical Service Levels shall be [...***...] at the end of each [...***...] month period following the commencement of obligations dates specific to each Critical Service Level as described in Section I.L and below:
Critical Service Levels. Service Levels associated with ----------------------- those Services that are most important to the conduct of Wards' operations, which are the subject of this Service Agreement.
Critical Service Levels. Without limiting the foregoing, Incumbent Field Technicians shall be on site within as promptly as possible after receipt of a Trouble Ticket identifying a System degradation below Critical Service Levels and will restore operations with a cumulative mean time to repair operations of two (2) hours from receipt of the Trouble Ticket.
