Common use of SABRE Warranty Clause in Contracts

SABRE Warranty. TSG agrees to use reasonable efforts to maintain the availability of the SABRE System, but shall have no liability for interruptions in the operation of the SABRE System except as specifically provided herein. Subject to the terms hereof, in the event that the SABRE System is not operable ninety-five percent (95%) of the total normal business hours each month, excluding periods for maintenance of Standard Equipment or other scheduled down time ("Normal Time"), TSG will reduce the monthly Charges (on a pro-rata basis according to the percentage of Normal Time during which the SABRE System was not operable at least ninety-five percent (95%) of the Normal Time. For purposes of this article, normal business hours shall be 9:00 a.m. to 6:00 p.m., local time, Monday through Saturday. The SABRE System shall be deemed inoperable if Customer is unable, after calling SABRE Customer Service to make any SABRE Bookings as a result of a failure attributable to the SABRE System. To request a reduction under this Article, Customer shall submit a written record to TSG and request an adjustment in the monthly charges. Customer's written records must be submitted in a timely manner and include, at a minimum, the date and time of the outage, the time the outage was reported to SABRE Customer Service, the time the SABRE System was restored (within normal business hours as defined above) and the type of outage.

Appears in 2 contracts

Samples: Sabre Subscriber Agreement (Cheap Tickets Inc), Sabre Subscriber Agreement (Cheap Tickets Inc)

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SABRE Warranty. TSG Sabre agrees to use reasonable efforts to maintain the availability of the SABRE Sabre System, but shall have no liability for interruptions in the operation of the SABRE Sabre System except as specifically provided herein. Subject to the terms hereof, in the event that the SABRE Sabre System is not operable ninety-five percent (95%) of the total normal business hours each month, excluding periods for maintenance of Standard Equipment or other scheduled down time ("Normal Time"), TSG Sabre will reduce the monthly Charges (on a pro-rata basis according to the percentage of Normal Time during which the SABRE Sabre System was not operable at least ninety-five percent (95%) of the Normal Time. For purposes of this article, normal business hours shall be 9:00 a.m. to 6:00 p.m., local time, Monday through Saturday. The SABRE Sabre System shall be deemed inoperable if Customer is unable, after calling SABRE Sabre Customer Service to make any SABRE Sabre Bookings as a result of a failure attributable to the SABRE Sabre System. To request a reduction under this Article, Customer shall submit a written record to TSG Sabre and request an adjustment in the monthly charges. Customer's written records must be submitted in a timely manner and include, at a minimum, the date and time of the outage, the time the outage was reported to SABRE Sabre Customer Service, the time the SABRE Sabre System was restored (within normal business hours as defined above) and the type of outage.

Appears in 1 contract

Samples: Subscriber Agreement (Travelnowcom Inc)

SABRE Warranty. TSG agrees to use reasonable efforts to maintain the availability of the SABRE System, but shall have no liability for interruptions in the operation of the SABRE System except as specifically provided herein. Subject to the terms hereof, in the event that the SABRE System is not operable ninety-five percent (95%) of the total normal business hours each month, excluding periods for maintenance of Standard Equipment or other scheduled down time ("Normal Time"), TSG will reduce the monthly Charges (on a pro-rata basis according to the percentage of Normal Time during which the SABRE System was not operable at least ninety-five nine percent (9599%) of the Normal Time. For purposes of this article, normal business hours shall be 9:00 a.m. to 6:00 9:00 p.m., local time, Monday through SaturdaySunday. The SABRE System shall be deemed inoperable if Customer is unable, after calling SABRE Customer Service to make any SABRE Bookings as a result of a failure attributable to the SABRE System. To request a reduction under this Article, Customer shall submit a written record to TSG and request an adjustment in the monthly charges. Customer's written records must be submitted in a timely manner and include, at a minimum, the date and time of the outage, the time the outage was reported to SABRE Customer Service, the time the SABRE System was restored (within normal business hours as defined above) and the type of outage.

Appears in 1 contract

Samples: Subscriber Agreement (Lowestfare Com Inc)

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SABRE Warranty. TSG agrees to use reasonable efforts to maintain the availability of the SABRE System, but shall have no liability for interruptions in the operation of the SABRE System except as specifically provided herein. Subject to the terms hereof, in the event that the SABRE System is not operable ninety-five percent (95%) of the total normal business hours each month, excluding periods for maintenance of Standard Equipment or other scheduled down time ("Normal Time"), TSG will reduce the monthly Charges (on a pro-rata basis according to the percentage of Normal Time during which the SABRE System was not operable at least ninety-five percent (95%) of the Normal Time. For purposes of this article, normal business hours shall be 9:00 a.m. to 6:00 8:00 p.m., local time, time Monday through Saturday. The SABRE System shall be deemed inoperable if Customer is unable, after calling SABRE Customer Service to make any SABRE Bookings as a result of a failure attributable to the SABRE System. To request a reduction under this Article, Customer shall submit a written record to TSG and request an adjustment in the monthly charges. Customer's written records must be submitted in a timely manner and include, at a minimum, the date and time of the outage, the time the outage was reported to SABRE Customer Service, the time the SABRE System was restored (within normal business hours as defined above) and the type of outage.

Appears in 1 contract

Samples: Sabre Subscriber Agreement (800 Travel Systems Inc)

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