Common use of Safety Health Service Wide Objectives Clause in Contracts

Safety Health Service Wide Objectives. Be aware of and adhere to the responsibilities for safety and quality, continuous improvement and evaluation of your service. • Ensure all risks are identified and reported promptly and that prevention strategies are implemented to ensure the safety of all patients, staff and consumers • Maintain a good working knowledge of the National Safety and Quality Health Service Standards; take initiative to pursue opportunities for quality improvement, and actively contribute to accreditation of services. • Actively involve patients, consumers and/or carers in their care (including decision making regarding goals and treatment including ACP) and in quality and safety improvement activities Strategic Goal Objectives • Maintain knowledge of infection prevention and control commensurate with the requirements of your position and adhere to the organisation’s Infection Prevention and Control policies and procedures at all times. • Comply with all legislative, regulatory and policy and procedural requirements to protect and enhance the health, safety and wellbeing of staff, consumers and volunteers whilst at work. This includes the appropriate and safe use of machinery, devices and personal protective equipment and adherence to the principles of general and patient manual handling. • Be aware and adhere to Bass Coast Health’s policies and procedures, accessible via the PROMPT document management system. Local Objectives • Manage the flow of BCH Community client files according to relevant policies, procedures and legislation Service Capability Health Service Wide Objectives • Be aware of the BCH Clinical Services Plan and implement relevant strategies to increase service capability. • Actively participate and support partnerships with service providers to improve service options and access. • Participate in activities that will improve facilities for care recipients and staff. • Ensure work practices enhance worker health and well-being Local Objectives • Politely and promptly manage all reception and telephone enquiries • Welcome clients attending appointments and attend to them promptly in a friendly, efficient and professional manner • Redirect incoming calls (internally and externally); provide information for referral to relevant services as required • Problem-solve and diffuse difficult situations, seeking assistance from Manager as appropriate • Follow up on telephone enquiries as required • Provide staff with assistance completing administrative tasks such as photocopying, filing, faxing, scanning and assisting Managers, as required • Ensure that clients’ needs are met where possible by proactively working with the team to optimise use of clinicians’ time • Make appointments when required and send SMS text reminders regarding client appointments • Manage data, documentation and health records for clinicians and visiting specialists as required • Assist with room set up for visiting specialists • Confirm, cancel or reschedule appointments as required (in consultation with clinicians). • Ensure accurate and timely maintenance of the Client File Register to capture real time location of client files Strategic Goal Objectives • Print daily appointment lists • Scan relevant correspondence and referrals as per BCH procedure to support a paperless system where possible • Check and update client information as required • Organise retrieval of archived files as required • Assist with management of client record lifecycle, including culling of old client records • Manage all requests for access to records and distribution of records to requesting clinicians and other necessary parties • Input data into PJB software as required • Open and close site / reception area at designated times, following documented security procedures • Manage reception and waiting areas including ensuring the waiting area and other client areas remain neat and hazard free • Coordinate the regular rotation of promotional material displayed in waiting areas • Promote reception to be a quiet and positive environment for clients in the waiting area and in consulting rooms • Ensure adequate supply of client literature and pamphlets • Maintain general stationery supply to the reception area • Maintain Reception Manuals in a timely manner for relief staff and Manager to access current information and processes at all times • Oversee photocopier supplies • Collect, date, sort and distribute mail • Undertake faxing for clinical staff as required • Prepare the daily mail to be mailed with Australia Post • Coordinate the internal mail procedure and distribution of incoming internal mail and faxes to relevant individuals • Undertake other administrative tasks as requested by Manager People Health Service Wide Objectives • Contribute to a positive work culture and constructively express your ideas to create a positive working environment. • Be an active team member and actively collaborate with other staff and volunteers and ensure open and transparent communication with staff. • Contribute actively to a safe working environment and reduce risk to yourself and other staff. • Support and value our volunteer services • Adhere to Victorian Privacy Laws-Information Privacy Act 2000 and the Victorian Health Record Act 2001 and comply with BCH privacy and confidentiality protocols • Demonstrate willingness to undertake professional development and continuing education both work and self-sponsored • Attend relevant in-service education programs, workshops and seminars to maintain and update knowledge and expertise • Support and development of others e.g. students Strategic Goal Objectives • Participate in an annual performance review in accordance with BCH policy and participate in the revision of the position statement annually or as required • Maintain a zero tolerance of Bullying and Harassment behaviour. • Undertake annual competencies relevant to your position. Local Objectives • Ensure all printed documents with confidential details are distributed or disposed of in the appropriate manner Innovation & Technology Health Service Wide Objectives • Actively participate in Information Technology / Information Management strategies and ensure compliance with IMIT policies and procedures. • Actively contribute to service development and service re-design initiatives which facilitate improved processes and system efficiency. • Participate in eHealth opportunities including telemedicine services, to increase access to local service provision. • Actively contribute to the re-design of local systems and processes which optimise Data Integrity and Management. • Participate in the BCH learning and research plans and share innovation and learning with colleagues. Local Objectives • Establish new or maintain and improve efficient office systems and processes in consultation with the team and Manager Financial Health Health Service Wide Objectives • Comply with the Instrument of Delegation as set out with the BCH IOD policy. • Implement revenue strategies where relevant. • Reduce expenditure by ensuring all resources are used appropriately. • Contribute ideas and efforts towards the BCH fundraising strategy. • Be aware of the BCH Risk Management framework and the local requirements to identify, report, manage and mitigate risk. • Participate in waste reduction initiatives such as “Turning Off” the Lights’ to reduce BCH’s environmental footprint. Local Objectives • Undertake fee collection, process payments, and issue receipts for clients • Accurately follow, monitor and review all daily financial transactions • Prepare daily takings / undertake reconciliation of takings into the financial software • Undertake banking preparation and coordination of daily depositing (satellite sites) • Manage the xxxxx cash system • Complete equipment loans and room hiring documentation and invoicing • Liaise with Finance Department and provide accurate information to enable invoices to be raised for billing purposes, including Medicare billing (where required) • Order office supplies using the Oracle ordering system Statements in this position description are intended to reflect general responsibilities and are not intended to be all-inclusive. Other duties may be required as part of this role. Victorian Public Sector Commission Code of Conduct and Values Bass Coast Health employees are required to observe the Victorian Public Sector Commission Code of Conduct which promotes adherence to the values prescribed in the Public Administration Act 2004. This Code prescribes standards of required behaviour and should be read in conjunction with this document. The Code of Conduct is outlined in the BCH Code of Conduct Policy.

Safety Health Service Wide Objectives. Be aware of and adhere to the responsibilities for safety and quality, continuous improvement and evaluation of your service. • Ensure all risks are identified and reported promptly and that prevention strategies are implemented to ensure the safety of all patients, staff and consumers • Maintain a good working knowledge of the National Safety and Quality Health Service Standards; take initiative to pursue opportunities for quality improvement, and actively contribute to accreditation of services. • Actively involve patients, consumers and/or carers in their care (including decision making regarding goals and treatment including ACP) and in quality and safety improvement activities Strategic Goal Objectives • Maintain knowledge of infection prevention and control commensurate with the requirements of your position and adhere to the organisation’s Infection Prevention and Control policies and procedures at all times. Strategic Goal Objectives • Comply with all legislative, regulatory and policy and procedural requirements to protect and enhance the health, safety and wellbeing of staff, consumers and volunteers whilst at work. This includes the appropriate and safe use of machinery, devices and personal protective equipment and adherence to the principles of general and patient manual handling. • Be aware and adhere to Bass Coast Health’s policies and procedures, accessible via the PROMPT document management system. Local Objectives • Manage the flow Assist with review of BCH Community client files according service specific clinical guidelines to relevant policies, procedures ensure ongoing progression and legislation advancement of contemporary evidenced- based best practice Service Capability Health Service Wide Objectives • Be aware of the BCH Clinical Services Plan and implement relevant strategies to increase service capability. • Actively participate and support partnerships with service providers to improve service options and access. • Participate in activities that will improve facilities for care recipients and staff. • Ensure work practices enhance worker health and well-being Local Objectives • Politely and promptly manage all reception and telephone enquiries • Welcome clients attending appointments and attend to them promptly in a friendly, efficient and professional manner • Redirect incoming calls (internally and externally); provide information for referral to relevant services as required • Problem-solve and diffuse difficult situations, seeking assistance from Manager as appropriate • Follow up on telephone enquiries as required • Provide staff with assistance completing administrative tasks such as photocopying, filing, faxing, scanning and assisting Managers, as required • Ensure that clients’ needs are met where possible by proactively working with the team to optimise use of clinicians’ time • Make appointments when required and send SMS text reminders regarding client appointments • Manage data, documentation and health records for clinicians and visiting specialists as required • Assist with room set up for visiting specialists • Confirm, cancel or reschedule appointments as required (in consultation with clinicians). • Ensure accurate and timely maintenance of the Client File Register up-to-date data entry in liaison with administration support staff to appropriately capture real time location of client files Strategic Goal Objectives • Print daily appointment lists • Scan relevant correspondence service outputs and referrals as per BCH procedure to support a paperless system where possible • Check and update client information as required • Organise retrieval of archived files as required • Assist with management of client record lifecycle, including culling of old client records • Manage all requests for access to records and distribution of records to requesting clinicians and other necessary parties • Input data into PJB software as required • Open and close site / reception area at designated times, following documented security procedures • Manage reception and waiting areas including ensuring the waiting area and other client areas remain neat and hazard free • Coordinate the regular rotation of promotional material displayed in waiting areas • Promote reception to be a quiet and positive environment for clients in the waiting area and in consulting rooms • Ensure adequate supply of client literature and pamphlets • Maintain general stationery supply to the reception area • Maintain Reception Manuals in a timely manner for relief staff and Manager to access current information and processes at all times • Oversee photocopier supplies • Collect, date, sort and distribute mail • Undertake faxing for clinical staff as required • Prepare the daily mail to be mailed with Australia Post • Coordinate the internal mail procedure and distribution of incoming internal mail and faxes to relevant individuals • Undertake other administrative tasks as requested by Manager service demand People Health Service Wide Objectives • Contribute to a positive work culture and constructively express your ideas to create a positive working environment. • Be an active team member and actively collaborate with other staff and volunteers and ensure open and transparent communication with staff. • Contribute actively to a safe working environment and reduce risk to yourself and other staff. • Support and value our volunteer services • Adhere to Victorian Privacy Laws-Information Privacy Act 2000 and the Victorian Health Record Act 2001 and comply with BCH privacy and confidentiality protocols • Demonstrate willingness to undertake professional development and continuing education both work and self-sponsored • Attend relevant in-service education programs, workshops and seminars to maintain and update knowledge and expertise • Support and development of others e.g. students Strategic Goal Objectives • Participate in an annual performance review in accordance with BCH policy and participate in the revision of the position statement annually or as required • Maintain a zero tolerance of Bullying and Harassment behaviour. Strategic Goal Objectives • Undertake annual competencies relevant to your position. Local Objectives • Ensure all printed documents with confidential details are distributed or disposed of Conduct education for relevant BCH staff in the appropriate manner relation to respiratory management Innovation & Technology Health Service Wide Objectives • Actively participate in Information Technology / Information Management strategies and ensure compliance with IMIT policies and procedures. • Actively contribute to service development and service re-design initiatives which facilitate improved processes and system efficiency. • Participate in eHealth opportunities including telemedicine services, to increase access to local service provision. • Actively contribute to the re-design of local systems and processes which optimise Data Integrity and Management. • Participate in the BCH learning and research plans and share innovation and learning with colleagues. Local Objectives • Establish new or maintain and improve efficient office systems and processes in consultation with the team and Manager Financial Health Health Service Wide Objectives • Comply with the Instrument of Delegation as set out with the BCH IOD policy. • Implement revenue strategies where relevant. • Reduce expenditure by ensuring all resources are used appropriately. • Contribute ideas and efforts towards the BCH fundraising strategy. • Be aware of the BCH Risk Management framework and the local requirements to identify, report, manage and mitigate risk. • Participate in waste reduction initiatives such as “Turning Off” the Lights’ to reduce BCH’s environmental footprint. Local Objectives • Undertake fee collection, process payments, and issue receipts for clients • Accurately follow, monitor and review all daily financial transactions • Prepare daily takings / undertake reconciliation of takings into the financial software • Undertake banking preparation and coordination of daily depositing (satellite sites) • Manage the xxxxx cash system • Complete equipment loans and room hiring documentation and invoicing • Liaise with Finance Department and provide accurate information to enable invoices to be raised for billing purposes, including Medicare billing (where required) • Order office supplies using the Oracle ordering system Statements in this position description are intended to reflect general responsibilities and are not intended to be all-inclusive. Other duties may be required as part of this role. Victorian Public Sector Commission Code of Conduct and Values Bass Coast Health employees are required to observe the Victorian Public Sector Commission Code of Conduct which promotes adherence to the values prescribed in the Public Administration Act 2004. This Code prescribes standards of required behaviour and should be read in conjunction with this document. The Code of Conduct is outlined in the BCH Code of Conduct Policy.Nil

Safety Health Service Wide Objectives. Be aware of and adhere to the responsibilities for safety and quality, continuous improvement and evaluation of your service. • Ensure all risks are identified and reported promptly and that prevention strategies are implemented to ensure the safety of all patients, staff and consumers • Maintain a good working knowledge of the National Safety and Quality Health Service Standards; take initiative to pursue opportunities for quality improvement, and actively contribute to accreditation of services. • Actively involve patients, consumers and/or carers in their care (including decision making regarding goals and treatment including ACP) and in quality and safety improvement activities Strategic Goal Objectives • Maintain knowledge of infection prevention and control commensurate with the requirements of your position and adhere to the organisation’s Infection Prevention and Control policies and procedures at all times. • Comply with all legislative, regulatory and policy and procedural requirements to protect and enhance the health, safety and wellbeing of staff, consumers and volunteers whilst at work. This includes the appropriate and safe use of machinery, devices and personal protective equipment and adherence to the principles of general and patient manual handling. • Be aware and adhere to Bass Coast Health’s policies and procedures, accessible via the PROMPT document management system. Local Objectives • Manage To promote the flow concepts of BCH Community client files according Quality Development, Best Practice and Customer Service in all aspects of service provision, undertake and participating in Quality activities • Demonstrate an understanding of the organisation’s emergency manual in the event of an emergency and respond to relevant policiesrequests by the Midwifery Unit Manager and or the Associate Midwifery Unit Manager • Responsibility to demonstrate an understanding of the manual handling requirements of the position, procedures which are: o Transfers of labouring women or gynaecological patients who may, or may not, be able to provide assistance o Repositioning of women/patients for comfort and legislation nutrition and other care o Use of lifting machines o Use of PAT slide/slide sheets and other movement assist devices o Pushing of wheelchairs, equipment, trolleys and relocating furniture • Do not interest on social media with women you meet through professional means Service Capability Health Service Wide Objectives • Be aware of the BCH Clinical Services Plan and implement relevant strategies to increase service capability. • Actively participate and support partnerships with service providers to improve service options and access. • Participate in activities that will improve facilities for care recipients and staff. • Ensure work practices enhance worker health and well-being Local Objectives • Politely To participate in the education of unit based staff, women and promptly manage all reception and telephone enquiries • Welcome clients attending appointments and attend to them promptly in a friendly, efficient and professional manner • Redirect incoming calls their families (internally and externally); provide information for referral to relevant services as required • Problem-solve and diffuse difficult situations, seeking assistance from Manager as appropriate • Follow up on telephone enquiries as required • Provide staff with assistance completing administrative tasks such as photocopying, filing, faxing, scanning and assisting Managers, as required • Ensure that clients’ needs are met where possible by proactively working with the team to optimise use of clinicians’ time • Make appointments when required and send SMS text reminders regarding client appointments • Manage data, documentation and health records for clinicians and visiting specialists as required • Assist with room set up for visiting specialists • Confirm, cancel or reschedule appointments as required (in consultation with clinicians). • Ensure accurate and timely maintenance of the Client File Register to capture real time location of client files appropriate) Strategic Goal Objectives • Print daily appointment lists To maintain a safe environment for women, visitors and staff • Scan relevant correspondence and referrals as per BCH procedure to support a paperless system where possible Assist in the continual development of the unit, identifying opportunities for improving performance • Check and update client information To participate in the collection of Maternity Indicator data as required by DHS • Organise retrieval To practice within the laws relevant to your sphere of archived files as required practice • Assist with management To respect the dignity, cultural values and beliefs of client record lifecyclewomen in your care and their significant others in the provision of midwifery care • To promote and support the health, including culling wellbeing and informed decision making of old client records the women and her family in the provision of care • Manage all requests for access to records To act responsibly in terms of the environmental impact of practice and distribution of records to requesting clinicians and other necessary parties • Input data into PJB software as required • Open and close site / reception area at designated times, following documented security procedures • Manage reception and waiting areas including ensuring the waiting area and other client areas remain neat and hazard free • Coordinate the regular rotation of promotional material displayed in waiting areas resource usage. • Promote reception to be a quiet and positive environment for clients support the trust that is inherent in the waiting area privileged relationship between Midwife, women and their families with respect to both their person and their property. • Refrain from engaging in consulting rooms exploitation, misinformation and misrepresentation in regard to health care products and maternity services • Ensure adequate supply Promote a positive image of client literature the organisation when interacting with women, their families, friends and pamphlets visitors • Maintain general stationery supply to Other duties as directed by the reception area • Maintain Reception Manuals in a timely manner for relief staff and Manager to access current information and processes at all times • Oversee photocopier supplies • Collect, date, sort and distribute mail • Undertake faxing for clinical staff as required • Prepare the daily mail to be mailed with Australia Post • Coordinate the internal mail procedure and distribution of incoming internal mail and faxes to relevant individuals • Undertake other administrative tasks as requested by Manager MUM or AMUM People Health Service Wide Objectives • Contribute to a positive work culture and constructively express your ideas to create a positive working environment. • Be an active team member and actively collaborate with other staff and volunteers and ensure open and transparent communication with staff. • Contribute actively to a safe working environment and reduce risk to yourself and other staff. • Support and value our volunteer services • Adhere to Victorian Privacy Laws-Information Privacy Act 2000 and the Victorian Health Record Act 2001 and comply with BCH privacy and confidentiality protocols • Demonstrate willingness to undertake professional development and continuing education both work and self-sponsored • Attend relevant in-service education programs, workshops and seminars to maintain and update knowledge and expertise • Support and development of others e.g. students Strategic Goal Objectives • Participate in an annual performance review in accordance with BCH policy and participate in the revision of the position statement annually or as required • Maintain a zero tolerance of Bullying and Harassment behaviour. • Undertake annual competencies relevant to your position. Strategic Goal Objectives Local Objectives • Ensure all printed documents with confidential details are distributed To actively support and guide the students undertaking the Graduate Diploma of Midwifery students or disposed the Bachelor of Nursing/Midwifery • Participates actively in the appropriate manner professional and personal development of self and colleagues. • To maintain, promote and participate in effective communication within the Unit • Maintain effective communication within the unit, between departments, with associated health professionals and the wider community • To maintain currency of own knowledge and skills through ongoing education, reading of professional literature and attendance at seminars/conferences • Assist MUM to develop educational programs to support the requirements of the Midwifery Unit Innovation & Technology Health Service Wide Objectives • Actively participate in Information Technology / Information Management strategies and ensure compliance with IMIT policies and procedures. • Actively contribute to service development and service re-design initiatives which facilitate improved processes and system efficiency. • Participate in eHealth opportunities including telemedicine services, to increase access to local service provision. • Actively contribute to the re-design of local systems and processes which optimise Data Integrity and Management. • Participate in the BCH learning and research plans and share innovation and learning with colleagues. Local Objectives • Establish new or maintain and improve efficient office systems and processes in consultation with the team and Manager Financial Health Health Service Wide Objectives • Comply with the Instrument of Delegation as set out with the BCH IOD policy. • Implement revenue strategies where relevant. • Reduce expenditure by ensuring all resources are used appropriately. • Contribute ideas and efforts towards the BCH fundraising strategy. • Be aware of the BCH Risk Management framework and the local requirements to identify, report, manage and mitigate risk. • Participate in waste reduction initiatives such as “Turning Off” the Lights’ to reduce BCH’s environmental footprint. Local Objectives • Undertake fee collection, process payments, and issue receipts for clients • Accurately follow, monitor and review all daily financial transactions • Prepare daily takings / undertake reconciliation of takings into the financial software • Undertake banking preparation and coordination of daily depositing (satellite sites) • Manage the xxxxx cash system • Complete equipment loans and room hiring documentation and invoicing • Liaise with Finance Department and provide accurate information to enable invoices to be raised for billing purposes, including Medicare billing (where required) • Order office supplies using the Oracle ordering system Statements in this position description are intended to reflect general responsibilities and are not intended to be all-inclusive. Other duties may be required as part of this role. Victorian Public Sector Commission Code of Conduct and Values Bass Coast Health employees are required to observe the Victorian Public Sector Commission Code of Conduct which promotes adherence to the values prescribed in the Public Administration Act 2004. This Code prescribes standards of required behaviour and should be read in conjunction with this document. The Code of Conduct is outlined in the BCH Code of Conduct Policy.Nil

Safety Health Service Wide Objectives. Be aware of and adhere to the responsibilities for safety and quality, continuous improvement and evaluation of your service. • Ensure all risks are identified and reported promptly and that prevention strategies are implemented to ensure the safety of all patients, staff and consumers Strategic Goal Objectives • Maintain a good working knowledge of the National Safety and Quality Health Service Standards; take initiative to pursue opportunities for quality improvement, and actively contribute to accreditation of services. • Actively involve patients, consumers and/or carers in their care (including decision making regarding goals and treatment including ACP) and in quality and safety improvement activities Strategic Goal Objectives • Maintain knowledge of infection prevention and control commensurate with the requirements of your position and adhere to the organisation’s Infection Prevention and Control policies and procedures at all times. • Comply with all legislative, regulatory and policy and procedural requirements to protect and enhance the health, safety and wellbeing of staff, consumers and volunteers whilst at work. This includes the appropriate and safe use of machinery, devices and personal protective equipment and adherence to the principles of general and patient manual handling. • Be aware and adhere to Bass Coast Health’s policies and procedures, accessible via the PROMPT document management system. Local Objectives • Manage Work under the flow direction of the NUM, Community Nursing to provide comprehensive, safe and effective clinical care • Responsible for the day to day running of the client intake service including collection of accurate client demographic data, preparation of documentation required to create and maintain the client’s community record, performing client admissions and discharges, statistical data entry, generating of daily staff client round lists, and making referrals to appropriate internal and external services’ • Triage and prioritise referrals to ensure safe, timely appropriate and integrated service provision ensuring Person Centred Care • Accurate and up to date intake /allocation data entry and compliance with minimum data set requirements as advised by the BCH Community client files according to Data Administration Team and/or Team Leader Data Integrity/Rostering • Referral and liaison with other health professionals and agencies on behalf of the client/carer • Participation in quality improvement activities and active participation in meeting relevant accreditation requirements including surveys and audits • Assist with ongoing review, modification and evaluation of policies, procedures and legislation activities to ensure ongoing progression and advancement of contemporary evidenced based best practice • To practice and support Person Centred Care and the Active Service Model in all aspects of Service delivery Strategic Goal Objectives • Support the Community Nursing leadership team to ensure DHHS and other relevant funding body guidelines are complied with in relation to program implementation, development, reporting and funding target requirements Service Capability Health Service Wide Objectives • Be aware of the BCH Clinical Services Plan and implement relevant strategies to increase service capability. • Actively participate and support partnerships with service providers to improve service options and access. • Participate in activities that will improve facilities for care recipients and staff. • Ensure work practices enhance worker health and well-being Local Objectives • Politely Effective and promptly manage all reception and telephone enquiries • Welcome clients attending appointments and attend to them promptly safe client load management in a friendly, efficient and professional manner • Redirect incoming calls (internally and externally); provide information for referral to relevant services as required • Problem-solve and diffuse difficult situations, seeking assistance from Manager as appropriate • Follow up on telephone enquiries as required • Provide staff with assistance completing administrative tasks such as photocopying, filing, faxing, scanning and assisting Managers, as required • Ensure that clients’ needs are met where possible by proactively working conjunction with the team NUM, Community Nursing • Demonstrate sound knowledge of local and regional community services and resources • Attend in person, or by phone, BCH discharge planning meetings and other meetings as delegated by NUM, Community Nursing • Participation in the development and implementation of the Community Nursing operational plan • Contribution to optimise use of clinicians’ time • Make appointments when required strategic and send SMS text reminders regarding client appointments • Manage data, documentation and health records for clinicians and visiting specialists as required day to day solution oriented problem solving. • Assist NUM, Community Nursing with room set up for visiting specialists • Confirm, cancel or reschedule appointments duties as required (in consultation with clinicians). • Ensure accurate and timely maintenance of the Client File Register to capture real time location of client files Strategic Goal Objectives • Print daily appointment lists • Scan relevant correspondence and referrals as per BCH procedure to support a paperless system where possible • Check and update client information as required • Organise retrieval of archived files as required • Assist with management of client record lifecycle, including culling of old client records • Manage all requests for access to records and distribution of records to requesting clinicians and other necessary parties • Input data into PJB software as required • Open and close site / reception area at designated times, following documented security procedures • Manage reception and waiting areas including ensuring the waiting area and other client areas remain neat and hazard free • Coordinate the regular rotation of promotional material displayed in waiting areas • Promote reception to be a quiet and positive environment for clients in the waiting area and in consulting rooms • Ensure adequate supply of client literature and pamphlets • Maintain general stationery supply to the reception area • Maintain Reception Manuals in a timely manner for relief staff and Manager to access current information and processes at all times • Oversee photocopier supplies • Collect, date, sort and distribute mail • Undertake faxing for clinical staff as required • Prepare the daily mail to be mailed with Australia Post • Coordinate the internal mail procedure and distribution of incoming internal mail and faxes to relevant individuals • Undertake other administrative tasks as reasonably requested by Manager People Health Service Wide Objectives • Contribute to a positive work culture and constructively express your ideas to create a positive working environment. • Be an active team member and actively collaborate with other staff and volunteers and ensure open and transparent communication with staff. • Contribute actively to a safe working environment and reduce risk to yourself and other staff. • Support and value our volunteer services • Adhere to Victorian Privacy Laws-Information Privacy Act 2000 and the Victorian Health Record Act 2001 and comply with BCH privacy and confidentiality protocols • Demonstrate willingness to undertake professional development and continuing education both work and self-sponsored • Attend relevant in-service education programs, workshops and seminars to maintain and update knowledge and expertise • Support and development of others e.g. students Strategic Goal Objectives • Participate in an annual performance review in accordance with BCH policy and participate in the revision of the position statement annually or as required • Maintain a zero tolerance of Bullying and Harassment behaviour. • Undertake annual competencies relevant to your position. Strategic Goal Objectives Local Objectives • Ensure all printed documents Collaborate with confidential details are distributed or disposed the Community Nursing administration support staff with tasks relevant to role • Maintain collaborative relationships both internally and externally to the organisation • Be responsive to ongoing changes within the Community Nursing team • Capacity to work both autonomously and as part of the Team • Attend annual and ongoing education as identified with NUM, Community Nursing and/or the Coordinator of Training and Development • Participation in relevant staff in-service sessions, supervision meetings and annual performance review and development planning • To assist the NUM, , Community Nursing and the Team Leader Education/Training in the appropriate manner establishment of a positive working/learning environment and culture Innovation & Technology Health Service Wide Objectives • Actively participate in Information Technology / Information Management strategies and ensure compliance with IMIT policies and procedures. • Actively contribute to service development and service re-design initiatives which facilitate improved processes and system efficiency. • Participate in eHealth opportunities including telemedicine services, to increase access to local service provision. • Actively contribute to the re-design of local systems and processes which optimise Data Integrity and Management. • Participate in the BCH learning and research plans and share innovation and learning with colleagues. Local Objectives • Establish new or maintain and improve efficient office systems and processes in consultation with the team and Manager Financial Health Health Service Wide Objectives • Comply with the Instrument of Delegation as set out with the BCH IOD policy. • Implement revenue strategies where relevant. • Reduce expenditure by ensuring all resources are used appropriately. • Contribute ideas and efforts towards the BCH fundraising strategy. • Be aware of the BCH Risk Management framework and the local requirements to identify, report, manage and mitigate risk. • Participate in waste reduction initiatives such as “Turning Off” the Lights’ to reduce BCH’s environmental footprint. Local Objectives • Undertake fee collection, process payments, and issue receipts for clients • Accurately follow, monitor and review all daily financial transactions • Prepare daily takings / undertake reconciliation of takings into the financial software • Undertake banking preparation and coordination of daily depositing (satellite sites) • Manage the xxxxx cash system • Complete equipment loans and room hiring documentation and invoicing • Liaise with Finance Department and provide accurate information to enable invoices to be raised for billing purposes, including Medicare billing (where required) • Order office supplies using the Oracle ordering system Statements in this position description are intended to reflect general responsibilities and are not intended to be all-inclusive. Other duties may be required as part of this role. Victorian Public Sector Commission Code of Conduct and Values Bass Coast Health employees are required to observe the Victorian Public Sector Commission Code of Conduct which promotes adherence to the values prescribed in the Public Administration Act 2004. This Code prescribes standards of required behaviour and should be read in conjunction with this document. The Code of Conduct is outlined in the BCH Code of Conduct Policy.Nil