Common use of Sample Survey Question Clause in Contracts

Sample Survey Question. “When making a request about project related work, submitting a ticket, or reporting a problem, staff from [COMPANY] generally respond within 2 business days” (99: Too Early to Measure 1: Never, 5: Always) SPECIFIC METRICS AND PERFORMANCE STANDARDS FOR THIS PARTICIPATING ADDENDUM: Performance Objective Performance Standard Performance Levels Method Of Measurement PM# 3101: The State of Oregon desires to work with Contractors who provide Purchasing Entities the ability to use utilize systems 24/7/365 days a year. Contractors and Purchasing Entities establish Service Level Agreements that reflect Purchasing Entities’ business needs, where Service Level Agreements are available for and applicable to Contractor’s Products, including system availability requirements for Infrastructure and Platform Services. Monitored; not rated. Contract Administrator and Vendor Management Program receive, investigate and aggregate confirmed reports from Purchasing Entities of challenges related to Service Levels, and facilitate issue resolution as needed. PM# 4303: The State of Oregon desires that Purchasing Partners have access to valid sales and account contact information at all times for Contractors and approved Fulfillment Partners. Contractors must maintain Account Contact information and Fulfillment Partner lists up-to-date. Contractors notify Contract Administrator and Vendor Management Program of any changes to Account Contact or Fulfillment Partner contact information via email and confirm receipt of the communication to preempt reports of invalid contact information. Monitored; not rated. Contract Administrator and Vendor Management Program receive, investigate and aggregate confirmed reports of unsuccessful attempts to contact Contractor or approved Fulfillment Partners, and facilitate issue resolution as needed. PM# 5102: The State of Oregon desires that Contractors demonstrate the value generated from project based services under statement of works purchased by Purchasing Entities. Contractors work with Purchasing Entities to identify suitable Key Performance Metrics, milestones, performance reporting methods and deliverable cadence according to Purchasing Entities’ business needs. Monitored; not rated. Contract Administrator and Vendor Management Program receive, investigate and aggregate confirmed reports from Purchasing Entities of challenges related to performance reporting practices, and facilitate issue resolution as needed. PM# 9905: The State of Oregon desires that Contractors minimize disruptions to business activities related to mergers and acquisitions (M&A’s) to ensure business continuity for Purchasing Entities. Contractors notify affected Authorized Purchasers, Contract Administrator and Vendor Management Program of impending M&A’s via email and established communication methods with Purchasing Entities within a reasonable time of determining the effect on Purchasing Entities, and confirm receipt of communications. Contractors make reasonable effort to minimize impact to Authorized Purchasers’ business activities. Monitored; not rated. Contract Administrator and Vendor Management Program receive, investigate and aggregate confirmed reports of disruptions to Purchasing Entities’ business activities related to M&A’s, and facilitate issue resolution as needed.

Sample Survey Question. “When making a request about project related work, submitting a ticket, or reporting a problem, staff from [COMPANY] generally respond within 2 business days” (99: Too Early to Measure 1: Never, 5: Always) SPECIFIC METRICS AND PERFORMANCE STANDARDS FOR THIS PARTICIPATING ADDENDUM: Performance Objective Performance Standard Performance Levels Method Of Measurement PM# 31014303: The State of Oregon desires to work with Contractors who provide that Purchasing Entities the ability to use utilize systems 24/7/365 days a year. have Contractors notify Contract Administrator and Purchasing Entities establish Service Level Agreements that reflect Purchasing Entities’ business needs, where Service Level Agreements are available for and applicable to Contractor’s Products, including system availability requirements for Infrastructure and Platform Services. Vendor Management Monitored; not rated. Contract Administrator and Vendor Management Program receive, investigate and aggregate confirmed reports from Purchasing Entities of challenges related to Service Levels, and facilitate issue resolution as needed. PM# 4303: The State of Oregon desires that Purchasing Partners have access to valid sales and account contact information at all times for Contractors and approved Fulfillment Partners. Contractors must maintain Account Contact information and Fulfillment Partner lists up-to-date. Contractors notify Contract Administrator and Vendor Management Program of any changes to Account Contact or Fulfillment Partner contact information via email and confirm receipt of the communication to preempt reports of invalid contact information. Monitored; not rated. Contract Administrator and Vendor Management Program receive, investigate and aggregate confirmed reports of unsuccessful attempts to contact Contractor or approved Fulfillment Partners, and facilitate issue resolution as needed. PM# 5102: The State of Oregon desires that Contractors demonstrate the value generated from project based services under statement of works purchased by Purchasing Entities. Contractors work with Purchasing Entities to identify suitable Key Performance Metrics, milestones, performance reporting methods and deliverable cadence according to Purchasing Entities’ business needs. Monitored; not rated. Contract Administrator and Vendor Management Program receive, investigate and aggregate confirmed reports from Purchasing Entities of challenges related to performance reporting practices, and facilitate issue resolution as needed. PM# 9905: The State of Oregon desires that Contractors minimize disruptions to business activities related to mergers and acquisitions (M&A’s) to ensure business continuity for Purchasing Entities. Contractors notify affected Authorized PurchasersPurchasing Entities, Contract Administrator and Vendor Management Program of impending M&A’s via email and established communication methods with Purchasing Entities within a reasonable time 30 days of determining the effect on Purchasing Entitiespublic announcement, and confirm receipt of communications. Contractors make reasonable effort to minimize impact to Authorized PurchasersPurchasing Entities’ business activities. Monitored; not rated. Contract Administrator and Vendor Management Program receive, investigate and aggregate confirmed reports of disruptions to Purchasing Entities’ business activities related to M&A’s, and facilitate issue resolution as needed.