Satisfaction Questionnaires Sample Clauses

Satisfaction Questionnaires. Initially a satisfaction questionnaire by Xxxxxxx [Xxxxxxx et al. 2003] was used. This questionnaire was designed to measure satisfaction with multidisciplinary care. It was designed with the help of patients with RA. It is shown in Appendix. However, patients who completed the questionnaire often found it confusing and difficult to answer. Therefore a second satisfaction questionnaire by Xxxx and colleagues was used [Xxxx J et al. 1992]. This was designed to measure satisfaction of the outpatient care received by patients with RA. It is shown in Appendix. The Hill patient satisfaction questionnaire is self-administered, with patients ticking boxes to indicate their level of agreement with a series of 45 statements. Possible responses are on a 1 to 5 scale ranging from “strongly agree” to “strongly disagree”. This provides a score out of 5 for each aspect of care. Scores above 3 indicate satisfaction and below 3 dissatisfaction. Statements are included on the following aspects of care. • General satisfaction • Giving of information • Empathy with the patient • Technical quality and competence • Attitude towards the patient • Access and continuity In addition to indicating levels of satisfaction with the above, the results can be combined to provide a measure of overall satisfaction.