Satisfaction Surveys. DVHA and its IGA partners will conduct enrollee satisfaction surveys. Any changes in the survey tools and methodology must be submitted to AHS for review and approval at least 90 business days prior to implementation of the survey. DVHA may delegate the execution of a satisfaction survey to a subcontractor as long as the subcontractor uses a survey tool and methodology approved by AHS. To the extent that they are available, the results of DVHA and/or its IGA partners’ enrollee satisfaction surveys will be made available to potential or current enrollees via posting on the DVHA or appropriate IGA partner website.
Appears in 3 contracts
Samples: Intergovernmental Agreement, Intergovernmental Agreement, Intergovernmental Agreement
Satisfaction Surveys. DVHA and its IGA partners will shall conduct enrollee satisfaction surveys. Any changes in the survey tools and methodology must be submitted to AHS for review and approval at least 90 business days prior to implementation of the survey. AHS will submit any proposed changes to the survey tool to the CMS at least 60 business days prior to implementation of the survey. DVHA agrees to make all appropriate modifications required by AHS and/or the CMS. DVHA may delegate the execution of a satisfaction survey to a subcontractor as long as the subcontractor uses a survey tool and methodology approved by AHS. To the extent that they are available, the results of the DVHA and/or its IGA partners’ partner’s enrollee satisfaction surveys will be made available to potential or current enrollees via posting on the DVHA or appropriate IGA partner website.
Appears in 1 contract
Samples: Intergovernmental Agreement
Satisfaction Surveys. DVHA and its IGA partners will shall conduct enrollee satisfaction surveys. Any changes in the survey tools and methodology must be submitted to AHS for review and approval at least 90 business days prior to implementation of the survey. DVHA may delegate the execution of a satisfaction survey to a subcontractor as long as the subcontractor uses a survey tool and methodology approved by AHS. To the extent that they are available, the results of DVHA and/or its IGA partners’ enrollee satisfaction surveys will be made available to potential or current enrollees via posting on the DVHA or appropriate IGA partner website.
Appears in 1 contract
Samples: Intergovernmental Agreement