Scheduling Downtime Clause Samples
Scheduling Downtime. If Provider does not notify Customer about Scheduled Downtime before the Maintenance Notification Time, that period of unavailability will not qualify as Scheduled Downtime and will count as Downtime Minutes. Provider may notify Customer about Scheduled Downtime by electronic means, including by email, on the Cloud Service, or on Provider’s website.
Scheduling Downtime. Any periods of expected downtime will be scheduled in advance by the Adaptavist Service Delivery Manager and the Client’s Product Owner(s). Generally speaking, these will be in order to:
i. Perform application upgrades
ii. Apply system patches (Performed once monthly as a routinely scheduled task) All downtime will be communicated two weeks in advance other than for critical or emergency issues as detailed below. In the case of a critical or emergency issue, for example a security patch or a problem that could lead to imminent data loss, Adaptavist reserve the right to perform remedial action without prior notice. Though efforts will always be made to contact the Product Owner(s) at Client in advance of such an action. Scheduled downtime is not measured against KPIs.