Uptime bookinglab shall ensure that the Booking Service will be available, excluding Downtime caused by Scheduled Maintenance, Emergency Maintenance or Force Majeure event, 99.5% of the time in any one calendar month (first day to last day) (the “Service Level”). The Service Level will not apply (and therefore no Service Credits will be applicable) to the extent that any Service Level Failure is caused by: (a) a Penetration Test conducted by Customer without the prior written approval of bookinglab; or (b) Customer’s failure to comply with specific instructions provided by bookinglab; or (c) a failure of the Customer to comply with any Customer responsibility or obligation detailed in a Statement of Work, Order Form or the Master Subscription Agreement; or (d) Customer’s failure to adhere to JRNI’s or bookinglab’s best practice guidelines for the use of the API.
Uptime. Ricoh will service the Equipment provided under an Order to be operational with a quarterly uptime average of 95% (based on manufacturer’s performance standards and an 8-hour day, during Normal Business Hours), excluding preventative and interim maintenance time. Downtime will begin at the time Customer places a service call to Ricoh. Customer agrees to make the Equipment available to Ricoh for scheduled preventative and interim maintenance. Customer further agrees to give Ricoh advance notice of any critical and specific uptime needs Customer may have so that Ricoh can schedule with Customer interim and preventative maintenance in advance of such needs.
Uptime. Verint will use commercially reasonable efforts to ensure that the Hosted Environment will be available 24 hours per day, 7 days per week, excluding any Scheduled Downtime. Daily system logs will be used to track Scheduled Downtime and any other
Uptime. Subject to Customer’s payment of the corresponding fees, Temporal will use commercially reasonable efforts to make the Service available to Customer according to the uptime Service Level Agreement (the “SLA”) attached here as Exhibit A.
Uptime. Verizon will deliver 99.99% of Uptime per month for Components of Service, which are those specific Virtual Contact Center features required for contact delivery included in and used by a Customer end-user (“End User”) with Virtual Contact Center pursuant to the Agreement, excluding Long Distance and local loops, and are listed below in Section 2.2. If Verizon exceeds five (5) minutes (99.99% uptime) of Downtime in any given month, Customer may request a credit for such Downtime associated with a trouble ticket submitted by an End User. Upon such request and Verizon’s verification of the trouble ticket and the Downtime, Verizon will issue a credit to Customer.
Uptime. We will use commercially reasonable efforts to achieve at least 99.5% Uptime for all Cloud-Based Solutions in any calendar-month period. We refer to this threshold as the “Targeted Uptime”.
Uptime. The Publisher Hosting Services shall have uptime of [***] per month, where uptime is defined as the portion of time when the system is accessible and available to Xbox Live Users. Uptime will be calculated on a monthly basis assuming conformance with the industry standard of monitoring uptime [***]. Publisher will report the uptime statistics to Microsoft upon request. Scheduled maintenance done pursuant to Section 5.3.2 above may be deducted when calculating uptime.
Uptime. (a) The Supplier will use commercially reasonable endeavours to maintain the availability of ProcurePro to the Uptime Percentage.
(b) The Supplier is not liable in any way, including for Service Credits, for failure to meet the Uptime Percentage where resolution is delayed due to factors beyond the Supplier’s reasonable control, including but not limited to:
(i) a Force Majeure Event;
(ii) failure of a Third Party Service or third party supplied telecommunication service;
(iii) scheduled or emergency maintenance services;
(iv) hardware failure outside the control of the Supplier;
(v) software and/or operating system bugs or flaws outside the control of the Supplier;
(vi) DNS issues not within the direct control of the Supplier;
(vii) network floods, hacks, attacks, viruses, malware from third parties or individuals;
(viii) failure or error of any of the Supplier’s monitoring or measurement system outside the control of the Supplier;
(ix) a technology issue originating from the acts or omissions of the Customer; or
(x) a backbone peering point issue.
(c) The payment of Service Credits is the Customer’s sole and exclusive remedy for any failure to reach the Uptime Percentage.
Uptime. The Provider will ensure, at a minimum, that all functions of its classroom solution are reliable and available to the schools during the Period of Prime Usage. This period is 6:00 AM to 10:00 PM, local time (i.e. Maine local time for Maine or Hawaii local time for Hawaii), Monday-Friday, excluding holidays. During this period, the required uptime is as follows:
Uptime. Xxxxxx Solutions is committed to providing the Software, Website and Service in a consistent and reliable manner. Xxxxxx Solutions will provide the Software, Website and Service to Client with a stated minimum uptime of 99.5% to Client.
