Common use of SCOPE OF THE TRANSITION SERVICES Clause in Contracts

SCOPE OF THE TRANSITION SERVICES. 5.1 The Transition Services to be provided by the Licensee shall include (without limitation) such of the following services as the LAA may specify in the Transition Services Notice: 5.1.1 notifying any Licensee Personnel of procedures to be followed during the Transition Period and providing management to ensure these procedures are followed; 5.1.2 providing assistance and expertise as necessary to examine all operational and business processes (including all supporting documentation) in place and re-writing and implementing processes and procedures such that they are appropriate for use by the LAA and/or Replacement Licensee after the end of the Transition Period; 5.1.3 delivering to the LAA the existing systems support profiles, monitoring or system logs, problem tracking/resolution documentation and status reports; 5.1.4 providing details of work volumes and staffing requirements over the twelve (12) month period immediately prior to the commencement of the Transition Services; 5.1.5 with respect to work in progress as at the end of the Transition Period, documenting the current status and stabilising for continuity during transition; 5.1.6 analysing and providing information about capacity and performance requirements, processor requirements and bandwidth requirements, and known planned requirements for capacity growth across these areas; 5.1.7 delivering copies of the databases (with content listings) to the LAA's and/or the Replacement Licensee's operations staff (on appropriate media) as reasonably requested by the LAA; 5.1.8 assisting in the execution of a parallel operation for such period as notified by the LAA which shall not exceed the period set out in the Transition Services Notice; 5.1.9 assisting in the execution of a parallel operation of the maintenance and support of ICT systems until the end of the Transition Period or as otherwise specified by the LAA (provided that these Services end on a date no later than the end of the Transition Period); 5.1.10 answering all reasonable questions f rom the LAA and/or its Replacement Licensee regarding the Services; 5.1.11 agreeing with the LAA and/or the Replacement Licensee a plan for the migration of relevant data relating to the Services to the LAA and/or the Replacement Licensee. The Licensee will fully co-operate in the execution of the agreed plan, providing skills and expertise of a reasonably acceptable standard; 5.1.12 the provision of access to: (a) the LAA and/or the Replacement Licensee during the Transition Period and for a period not exceeding six (6) months afterwards for the purpose of the smooth transfer of the Services to the LAA and/or the Replacement Licensee; (b) information and documentation relating to the Services that is in the possession or control of the Licensee or Licensee Personnel (and the Licensee agrees and shall procure that applicable Licensee Personnel do not destroy or dispose of that information within this period) including the right to take reasonable copies of that material; and (c) following reasonable noticeand during the Licensee's normalbusiness hours, to members of the Licensee Personnel who have been involved in the provision or management of the Services and who are still employed or engaged by the Licensee.

SCOPE OF THE TRANSITION SERVICES. 5.1 The Transition Services to be provided by the Licensee shall include (without limitation) such of the following services as the LAA may specify in the Transition Services Notice: 5.1.1 notifying any Licensee Personnel of procedures to be followed during the Transition Period and providing management to ensure these procedures are followed; 5.1.2 providing assistance and expertise as necessary to examine all operational and business processes (including all supporting documentation) in place and re-writing and implementing processes and procedures such that they are appropriate for use by the LAA and/or Replacement Licensee after the end of the Transition Period; 5.1.3 delivering to the LAA the existing systems support profiles, monitoring or system logs, problem tracking/resolution documentation and status reports; 5.1.4 providing details of work volumes and staffing requirements over the twelve (12) month period immediately prior to the commencement of the Transition Services; 5.1.5 with respect to work in progress as at the end of the Transition Period, documenting the current status and stabilising for continuity during transition; 5.1.6 analysing and providing information about capacity and performance requirements, processor requirements and bandwidth requirements, and known planned requirements for capacity growth across these areas; 5.1.7 delivering copies of the databases (with content listings) to the LAA's and/or the Replacement Licensee's operations staff (on appropriate media) as reasonably requested by the LAA; 5.1.8 assisting in the execution of a parallel operation for such period as notified by the LAA which shall not exceed the period set out in the Transition Services Notice; 5.1.9 assisting in the execution of a parallel operation of the maintenance and support of ICT systems until the end of the Transition Period or as otherwise specified by the LAA (provided that these Services end on a date no later than the end of the Transition Period); 5.1.10 answering all reasonable questions f rom from the LAA and/or its Replacement Licensee regarding the Services; 5.1.11 agreeing with the LAA and/or the Replacement Licensee a plan for the migration of relevant data relating to the Services to the LAA and/or the Replacement Licensee. The Licensee will fully co-operate in the execution of the agreed plan, providing skills and expertise of a reasonably acceptable standard; 5.1.12 the provision of access to: (a) the LAA and/or the Replacement Licensee during the Transition Period and for a period not exceeding six (6) months afterwards for the purpose of the smooth transfer of the Services to the LAA and/or the Replacement Licensee; (b) information and documentation relating to the Services that is in the possession or control of the Licensee or Licensee Personnel (and the Licensee agrees and shall procure that applicable Licensee Personnel do not destroy or dispose of that information within this period) including the right to take reasonable copies of that material; and (c) following reasonable noticeand notice and during the Licensee's normalbusiness normal business hours, to members of the Licensee Personnel who have been involved in the provision or management of the Services and who are still employed or engaged by the Licensee.