Selling Tickets. 13.1 We will conduct the exclusive sale, distribution and issue of all tickets for your Event(s) ticket sales (Ticket Sales) through Adelaide Fringe’s ticketing system ‘FringeTIX’: 13.1.1 for ticket categories and prices as inputted by either Adelaide Fringe, or you into the AVR site; 13.1.2 for selected customers associated with Adelaide Fringe sponsors as part of an exclusive pre-sale, from 17 December 2020; 13.1.3 for all customers from 18 December until 21 March 2021; and 13.1.4 for complimentary tickets (including but not limited to media representatives and Honey Pot participants accredited by us) as authorised by you. 13.2 Provided all requirements are met, Adelaide Fringe may release tickets earlier than the above dates, this will occur only with prior written consultation between you and Adelaide Fringe 13.3 Adelaide Fringe has exclusive ticketing sales rights to all 2021 Adelaide Fringe Events and this is a condition of your registration and participation, unless you receive prior approval in writing by the Adelaide Fringe Director & Chief Executive. 13.4 You may announce your Adelaide Fringe season prior to the on sale date of 18 December 2020 but you are not permitted to sell tickets before this date. 13.5 If you have a split allocation agreement with Adelaide Fringe, you must not sell tickets to your event prior to the official Adelaide Fringe program on sale date, unless you have agreed an early on sale date in writing with Adelaide Fringe. 13.6 Adelaide Fringe’s ticketing operations are carried out observing the LPA Guidelines. In line with the LPA Guidelines, Adelaide Fringe reserves the right to exchange or refund a ticket at management’s discretion. Adelaide Fringe will not sell tickets to an Event without a fixed address (unless for a Digital Event). 13.7 Adelaide Fringe will not offer refunds, unless the refund meets the requirements stated in the LPA Guidelines. 13.8 Adelaide Fringe will offer exchanges to customers who fit within the below criteria. An $8.50 administration exchange fee will be charged to the customer, per exchange transaction. This fee is kept by Adelaide Fringe. Exchanges will be performed at the discretion of Adelaide Fringe in line with the criteria below. Adelaide Fringe will not seek permission from the artist or presenter unless it falls outside of this criteria. 13.8.1 An exchange will be approved if: (a) The original performance is not sold out; and (b) The customer has provided proof of the destruction of the original tickets (if printed). 13.8.2 An exchange will not be approved if: (a) The request for exchange is within 24 hours of the original performance; or (b) The original performance is sold out. 13.8.3 Tickets can only be exchanged for the same Event. 13.8.4 When exchanging into a cheaper performance, customers will not be reimbursed the difference in ticket price. 13.8.5 In the case of a difference in ticket price between sessions, the customer is liable to pay any difference in ticket price, in the case of a price increase. In the case of a decrease in ticket price, Adelaide Fringe will perform a price override to ensure artists retain the original ticket price. Adelaide Fringe is unable to exchange any tickets to sessions in the Garden of Unearthly Delights with any difference in ticket price. 13.8.6 Adelaide Fringe may at their discretion waive the administration exchange fee for specific stakeholders and programs. (EG. Fringe Membership benefits). 13.8.7 FringeTIX will sell to doors for all performances unless prior arrangements have been made (a) The venue and/or Event will be responsible for pulling their own access report and customer door list through the ManageMyTix portal. The Event or venue can schedule this report to be sent ahead of time using the scheduling function through ManageMyTix. The Event and the venue are responsible for the setup of this schedule. (b) Due to FringeTIX selling to doors, the venue/Event will need to remain vigilant about capacity if door sales are conducted. 13.9 If tickets are taken off sale with prior arrangement through FringeTIX before the performance start time; (a) Adelaide Fringe through FringeTIX will cease all sales of tickets to that session; (b) You or your representative will need to download a copy of the FringeTIX sales report detailing tickets sold, associated customer names and outlining the number of tickets available for sale at the door of that session ‘Door Sales’ current to that time; (c) Door Sales within the offsale period must be recorded and reported back to Adelaide Fringe at the conclusion of your Event(s) season; and (d) For tickets you sell through your venue’s on-site box office, Adelaide Fringe will not receive any revenue and therefore those tickets will be your sole responsibility. This includes any reallocation or refunds which may be required, (e) It is the responsibility of the Event and venue to negotiate a process of reconciliation and accounting to ensure accurate door sales are managed. Adelaide Fringe is not liable for a loss of income where doors sales are not accounted for. 13.10 You are responsible for communicating all necessary information in regards to your Event(s) for ticket holders prior to purchase, within your event description on your web listing. You may also include an additional PDF with further information in advance of your Event going on sale, by uploading it to your Event(s) in AVR. Adelaide Fringe will not under any circumstances contact ticket buyers by email or otherwise on your behalf, nor will Adelaide Fringe provide you with a list of contact email(s) of ticket buyers in any circumstance, as this is a breach of privacy laws.
Appears in 2 contracts
Samples: Artist Registration Agreement, Artist Registration Agreement
Selling Tickets. 13.1 5.1 We will conduct the exclusive sale, distribution and issue of all tickets for your Event(s) ticket sales (‘Ticket Sales’) through Adelaide Fringe’s ticketing system ‘FringeTIX’:
13.1.1 5.1.1 for ticket categories and prices as inputted by either Adelaide Fringe, or you the Presenter into the AVR site;
13.1.2 5.1.1 for selected customers associated with Adelaide Fringe sponsors and Fringe Members as part of an exclusive pre-sale, from 17 December 2020;26 November 2019 to 27 November 2019
13.1.3 5.1.2 for all customers from 18 December 7 August 2019 until 21 15 March 20212020; and
13.1.4 5.1.3 for complimentary tickets (including but not limited to media representatives and Honey Pot participants accredited by us) as authorised by you.
13.2 Provided 5.1.4 providing all requirements are met, Adelaide Fringe may release tickets earlier than the above datesdates referenced in 5.2.2 and 5.1.2 for early on- sale, this will occur only with prior written consultation between you and Adelaide Fringe
13.3 5.2 Adelaide Fringe has have exclusive ticketing sales rights to all 2021 2020 Adelaide Fringe Events events and this is a condition of your registration and participation, unless you receive prior approval in writing by the Adelaide Fringe Director & Chief Executive.
13.4 You may announce your Adelaide Fringe season prior to the on sale date of 18 December 2020 but you are not permitted to sell tickets before this date.
13.5 5.3 If you have a split allocation agreement with Adelaide Fringe, you must not sell tickets to your event prior to the official Adelaide Fringe program on sale date, unless you have agreed an early on sale date in writing with Adelaide Fringe.
13.6 5.4 Adelaide Fringe’s Fringes ticketing operations are carried out observing the LPA GuidelinesLive Performance Australia Industry Ticketing Code of Practice. In line with the LPA Guidelinescode, Adelaide Fringe reserves the right to exchange or refund a ticket at managementManagement’s discretion. .
5.5 Adelaide Fringe will not sell tickets to an Event event without a fixed address. As referenced in 2.5 Adelaide Fringe requires a fixed address (unless for a Digital Event)in order to be able to sell tickets.
13.7 5.6 Adelaide Fringe will not offer refunds, unless the refund meets the requirements stated in the LPA Guidelines.
13.8 5.7 Adelaide Fringe will offer exchanges to customers who fit within the below criteria. An $8.50 administration exchange Administration Exchange fee will be charged to the customer, per exchange transaction. This fee is kept by Adelaide Fringe. Exchanges will be performed at the discretion of Adelaide Fringe in line with the criteria below. Adelaide Fringe will not seek permission from the artist or presenter unless it falls outside of this criteria.
13.8.1 5.7.1 An exchange will be approved if:
(a) The original performance is not sold out; and
(b) The customer has provided proof of the destruction of the original tickets (if printed).
13.8.2 5.7.2 An exchange will not be approved if:
(a) The request for exchange is within 24 hours of the original performance; or
(b) The original performance is sold out.
13.8.3 5.7.3 Tickets can only be exchanged for the same Event.event
13.8.4 5.7.4 When exchanging into a cheaper performance, customers will not be reimbursed the difference in ticket price.
13.8.5 In the case of a difference in ticket price between sessions, the customer is liable to pay any difference in ticket price, in the case of a price increase. In the case of a decrease in ticket price, Adelaide Fringe will perform a price override to ensure artists retain the original ticket price. Adelaide Fringe is unable to exchange any tickets to sessions in the Garden of Unearthly Delights with any difference in ticket price.
13.8.6 Adelaide Fringe may at their discretion waive the administration exchange fee for specific stakeholders and programs. (EG. Fringe Membership benefits).
13.8.7 FringeTIX will sell to doors for all performances unless prior arrangements have been made
(a) The venue and/or Event will be responsible for pulling their own access report and customer door list through the ManageMyTix portal. The Event or venue can schedule this report to be sent ahead of time using the scheduling function through ManageMyTix. The Event and the venue are responsible for the setup of this schedule.
(b) Due to FringeTIX selling to doors, the venue/Event will need to remain vigilant about capacity if door sales are conducted.
13.9 If tickets are taken off sale with prior arrangement through FringeTIX before the performance start time;
(a) Adelaide Fringe through FringeTIX will cease all sales of tickets to that session;
(b) You or your representative will need to download a copy of the FringeTIX sales report detailing tickets sold, associated customer names and outlining the number of tickets available for sale at the door of that session ‘Door Sales’ current to that time;
(c) Door Sales within the offsale period must be recorded and reported back to Adelaide Fringe at the conclusion of your Event(s) season; and
(d) For tickets you sell through your venue’s on-site box office, Adelaide Fringe will not receive any revenue and therefore those tickets will be your sole responsibility. This includes any reallocation or refunds which may be required,
(e) It is the responsibility of the Event and venue to negotiate a process of reconciliation and accounting to ensure accurate door sales are managed. Adelaide Fringe is not liable for a loss of income where doors sales are not accounted for.
13.10 You are responsible for communicating all necessary information in regards to your Event(s) for ticket holders prior to purchase, within your event description on your web listing. You may also include an additional PDF with further information in advance of your Event going on sale, by uploading it to your Event(s) in AVR. Adelaide Fringe will not under any circumstances contact ticket buyers by email or otherwise on your behalf, nor will Adelaide Fringe provide you with a list of contact email(s) of ticket buyers in any circumstance, as this is a breach of privacy laws.
Appears in 1 contract
Samples: Artist Agreement
Selling Tickets. 13.1 We will conduct the exclusive sale, distribution and issue of all tickets for your Event(s) ticket sales (Ticket Sales) through Adelaide Fringe’s ticketing system ‘FringeTIXsystem‘FringeTIX’:, unless your venue has a prior agreement with Adelaide Fringe.
13.1.1 for ticket categories and prices as inputted input by either Adelaide Fringeyou into AVR, or you into updated by the AVR siteFringeTIX team at your request post-registration;
13.1.2 for selected customers associated with Adelaide Fringe sponsors as part of an exclusive pre-pre- sale, from 17 1 December 20202021;
13.1.3 for all customers from 18 2 December 2021 until 21 March 20212022; and
13.1.4 for complimentary tickets (including but not limited to media representatives and Honey Pot participants accredited by us) as authorised by youyou in AVR.
13.2 Provided all requirements are met, Adelaide Fringe may release tickets earlier than the above dates, this will occur only with prior written consultation between you and Adelaide Fringe.
13.3 Adelaide Fringe has exclusive ticketing sales rights to all 2021 2022 Adelaide Fringe Events and this is a condition of your registration and participation, unless you receive prior approval in writing by the Adelaide Fringe Director & Chief Executive.
13.4 You may announce your Adelaide Fringe season prior to the on sale date of 18 2 December 2020 2021 but you are not permitted to sell tickets before this date.
13.5 If you have a split allocation agreement with Adelaide Fringe, you must not sell tickets through the third party ticketing site to your event prior to the official Adelaide Fringe program on sale date, unless you have agreed an early on sale date in writing with Adelaide Fringe.
13.6 Adelaide Fringe’s ticketing operations are carried out observing the LPA Guidelines. In line with the LPA Guidelines, Adelaide Fringe reserves the right to exchange or refund a ticket at managementAdelaide Fringe’s management discretion. .
13.7 Adelaide Fringe will not sell tickets to an Event without a fixed address (unless for a Digital Event).
13.7 Adelaide Fringe will not offer refunds, unless the refund meets the requirements stated in the LPA Guidelines.
13.8 Adelaide Fringe will offer exchanges to customers who fit within the below criteria. An $8.50 administration exchange fee will be charged to the customer, per exchange transaction. This fee is kept by Adelaide Fringe. Exchanges will be performed at the discretion of Adelaide Fringe in line with the criteria below. Adelaide Fringe will not seek permission from the artist or presenter unless it falls outside of this criteria.
13.8.1 An exchange will be approved if:
(a) The original performance is not sold out; and
(b) The customer has provided proof of the destruction of the original tickets (if printed).
13.8.2 An exchange will not be approved if:
(a) The request for exchange is within 24 hours of the original performance; or
(b) The original performance is sold out.
13.8.3 Tickets can only be exchanged for the same Event.
13.8.4 When exchanging into a cheaper performance, customers will not be reimbursed the difference in ticket price.
13.8.5 In the case of a difference in ticket price between sessions, the customer is liable to pay any difference in ticket price, in the case of a price increase. In the case of a decrease in ticket price, Adelaide Fringe will perform a price override to ensure artists retain the original ticket price. Adelaide Fringe is unable to exchange any tickets to sessions in the Garden of Unearthly Delights with any difference in ticket price.
13.8.6 Adelaide Fringe may at their discretion waive the administration exchange fee for specific stakeholders and programs. (EG. Fringe Membership benefits).
13.8.7 FringeTIX will sell to doors for all performances unless prior arrangements have been made
(a) The venue and/or Event will be responsible for pulling their own access report and customer door list through the ManageMyTix portal. The Event or venue can schedule this report to be sent ahead of time using the scheduling function through ManageMyTix. The Event and the venue are responsible for the setup of this schedule.
(b) Due to FringeTIX selling to doors, the venue/Event will need to remain vigilant about capacity if door sales are conducted.
13.9 If tickets are taken off sale with prior arrangement through FringeTIX before the performance start time;
(a) Adelaide Fringe through FringeTIX will cease all sales of tickets to that session;
(b) You or your representative will need to download a copy of the FringeTIX sales report detailing tickets sold, associated customer names and outlining the number of tickets available for sale at the door of that session ‘Door Sales’ current to that time;
(c) Door Sales within the offsale period must be recorded and reported back to Adelaide Fringe at the conclusion of your Event(s) season; and
(d) For tickets you sell through your venue’s on-site box office, Adelaide Fringe will not receive any revenue and therefore those tickets will be your sole responsibility. This includes any reallocation or refunds which may be required,
(e) It is the responsibility of the Event and venue to negotiate a process of reconciliation and accounting to ensure accurate door sales are managed. Adelaide Fringe is not liable for a loss of income where doors sales are not accounted for.
13.10 You are responsible for communicating all necessary information in regards to your Event(s) for ticket holders prior to purchase, within your event description on your web listing. You may also include an additional PDF with further information in advance of your Event going on sale, by uploading it to your Event(s) in AVR. Adelaide Fringe will not under any circumstances contact ticket buyers by email or otherwise on your behalf, nor will Adelaide Fringe provide you with a list of contact email(s) of ticket buyers in any circumstance, as this is a breach of privacy laws.
Appears in 1 contract
Samples: Artist Registration Agreement
