Service Availability. Coverage parameters specific to the service(s) covered in this Agreement are as follows: ● Telephone support : 9:00 A.M. to 5:00 P.M. Monday – Friday o Calls received out of office hours will be forwarded to a mobile phone and best efforts will be made to answer / action the call, however there will be a backup answer phone service ● Email support: Monitored 9:00 A.M. to 5:00 P.M. Monday – Friday o Emails received outside of office hours will be collected, however no action can be guaranteed until the next working day ● Onsite assistance guaranteed within 72 hours during the business week
Appears in 2 contracts
Samples: Xpobay Service Level Statement, Xpobay Service Level Statement
Service Availability. Coverage parameters specific to the service(s) covered in this Agreement are as follows: ● • Telephone support support: 9:00 8:30 A.M. to 5:00 2:00 P.M. Monday Sunday – Friday o Calls received out of office hours will be forwarded to a mobile phone and best efforts will be made to answer / action the call, however there will be a backup answer phone service ● Thursday. • Email support: Monitored 9:00 8:30 A.M. to 5:00 2:00 P.M. Monday Sunday – Friday Thursday. o Emails received outside of office hours will be collected, however no action can be guaranteed until the next working day ● day. • Onsite assistance guaranteed within 72 hours during the business week.
Appears in 1 contract
Samples: Service Level Agreement
Service Availability. Coverage parameters specific to the service(s) covered in this Agreement are as follows: ● • Telephone support : 9:00 8:00 A.M. to 5:00 P.M. Monday – Friday o • Calls received out of office hours will be forwarded to a mobile phone and best efforts will be made to answer / action the call, however there will be a backup answer phone service ● technician on call rotation. • Email support: Monitored 9:00 8:00 A.M. to 5:00 P.M. Monday – Friday o • Emails received outside of office hours will be collected, however no action can be guaranteed until the next working day ● • Onsite assistance guaranteed within 72 24 hours during the business week
Appears in 1 contract
Samples: Service Level Agreement
Service Availability. Coverage parameters specific to the service(s) covered in this Agreement are as follows: ● • Telephone support : 9:00 A.M. to 5:00 P.M. Monday – Friday (Lima time) o Calls received out of office hours will be forwarded to a mobile phone and best efforts will be made to answer / action the call, however there will be a backup answer phone service ● . • Email support: Monitored 9:00 A.M. to 5:00 P.M. Monday – Friday (Lima time) o Emails received outside of office hours will be collected, however no action can be guaranteed until the next working day ● • Onsite assistance guaranteed within 72 hours during the business week
Appears in 1 contract
Samples: Service Level Agreement
Service Availability. Coverage parameters specific to for the service(s) services covered in this Agreement are as followsinclude: ● Telephone support Support: 9:00 A.M. to 5:00 P.M. P.M., Monday – Friday o Friday. Calls received out of office outside these hours will be forwarded directed to a mobile phone and best efforts will be made to answer / action the call, however there will be a backup answer phone service or an answering service. ● Email supportSupport: Monitored 9:00 A.M. to 5:00 P.M. P.M., Monday – Friday o Friday. Emails received outside of office business hours will be collected, however no but action can cannot be guaranteed until the next working day day. ● Onsite assistance guaranteed Assistance: Guaranteed within 72 hours during the business week.
Appears in 1 contract
Samples: Service Level Agreement
Service Availability. Coverage parameters specific to the service(s) covered in this Agreement are as follows: ● Telephone support : 9:00 8:30 A.M. to 5:00 5:30 P.M. Monday – Friday o Calls -Calls received out of office hours will be forwarded to a mobile an answer phone service and best efforts will be made to answer / action the call, however there will be a backup answer phone service ● . Email support: Monitored 9:00 8:30 A.M. to 5:00 5:30 P.M. Monday – Friday o Emails -Emails received outside of office hours will be collected, however no action can be guaranteed until the next working day ● Onsite assistance guaranteed within 72 hours during the business week
Appears in 1 contract
Samples: Level Agreement
Service Availability. Coverage parameters specific to the service(s) covered in this Agreement are as follows: ● Telephone support : 9:00 8:00 A.M. to 5:00 6:00 P.M. Monday – Friday o Calls received out of office hours will be forwarded to a mobile phone and best efforts will be made to answer / action the call, however there will be a backup answer phone service ● Email support: Monitored 9:00 7:00 A.M. to 5:00 9:00 P.M. Monday – Friday o Emails received outside of office hours will be collected, however no action can be guaranteed until the next working day ● Onsite assistance guaranteed within 72 24 hours during the business week, however we aim to meet 6 hours.
Appears in 1 contract
Samples: solveit.org.uk
Service Availability. Coverage parameters specific to the service(s) covered in this Agreement agreement are as follows: ● Telephone support support: 9:00 A.M. to 5:00 P.M. Monday – Friday Friday, 9 a.m. 5 p.m. o Calls received out of outside office hours will be forwarded to a mobile phone phone, and best efforts will be made to answer / action and respond to the call; however, however there will be a backup answer phone telephone-answering service ● Email in case no one is available to staff the mobile phone. E-mail support: Monitored 9:00 A.M. to 5:00 P.M. 9 a.m. 5 p.m., Monday – Friday o Emails E-mails received outside of office hours will be collected, however no action can be guaranteed until acted upon the next working day ● Onsite day. Requests for on-site assistance guaranteed will be responded to within 72 a maximum of 48 hours during the business week.
Appears in 1 contract
Samples: Service Level Agreement
Service Availability. Coverage parameters specific to the service(s) covered in this Agreement are as follows: ● • Telephone support : 9:00 A.M. to 5:00 P.M. Monday – Friday o Calls received out of office hours will be forwarded to a mobile phone and best efforts will be made to answer / action the call, however there will be a backup answer phone service ● • Email support: Monitored 9:00 A.M. to 5:00 P.M. Monday – Friday o Emails received outside of office hours will be collected, however no action can be guaranteed until the next working day ● • Onsite assistance guaranteed within 72 hours during the business week
Appears in 1 contract
Samples: Level Agreement
Service Availability. Coverage parameters specific to the service(s) covered in this Agreement are as follows: ● Telephone support support: 9:00 A.M. to 5:00 P.M. Monday – Friday o Calls received out of office hours will be forwarded to a mobile phone and best efforts will be made to answer / action the call, however there will be a backup answer phone service ● unless it is an emergency situation. Email support: Monitored 9:00 A.M. to 5:00 P.M. Monday – Friday o Emails received outside of office hours will be collected, however no action can be guaranteed until the next working day ● Onsite assistance guaranteed within 72 4 hours during the business week
Appears in 1 contract
Samples: Service Level Agreement
Service Availability. Coverage parameters specific to the service(s) covered in this Agreement are as follows: ● • Telephone support : 9:00 A.M. to 5:00 P.M. Monday – Friday o Calls received out of office hours will be forwarded to a mobile phone and best efforts will be made to answer / action the call, however there will be a backup answer phone service ● • Email support: Monitored 9:00 A.M. to 5:00 P.M. Monday – Friday o Emails received outside of office hours will be collected, however no action can be guaranteed until the next working day ● • Onsite assistance guaranteed within 72 hours during the business week.
Appears in 1 contract
Samples: Service Level Agreement
Service Availability. Coverage parameters specific to the service(s) covered in this Agreement are as follows: ● Telephone support : 9:00 A.M. to 5:00 P.M. Monday – Friday o Calls received out of office hours will be forwarded to a mobile phone and best efforts will be made to answer / action the call, however there will be a backup answer phone service ● Email support: Monitored 9:00 A.M. to 5:00 P.M. Monday – Friday o Emails received outside of office hours will be collected, however no action can be guaranteed until the next working day ● Onsite assistance guaranteed within 72 hours during the business week
Appears in 1 contract
Samples: Level Agreement
Service Availability. Coverage parameters specific to the service(s) covered in this Agreement are as follows: ● Telephone support and email support: 9:00 7:00 A.M. to 5:00 4:30 P.M. Monday – Friday o Calls received Received out of office hours will be forwarded to a mobile phone and best efforts will be made to answer / action the callan inbox, however there will be a backup answer phone service ● Email support: Monitored 9:00 A.M. to 5:00 P.M. Monday – Friday o Emails received outside of office hours will be collectedhowever, however no action can be guaranteed until the next working day ● Onsite business day. The Call Center can provide minimal onsite assistance guaranteed within 72 hours during to support the business weekcustomer support services technician.
Appears in 1 contract
Samples: Service Level Agreement
Service Availability. Coverage parameters specific to the service(s) covered in this Agreement are as follows: ● o Telephone support : 9:00 A.M. to 5:00 P.M. PST Monday – - Friday o Calls received out of office hours will be forwarded to a mobile phone and best efforts will be made to answer / action the call, however there will be a backup answer phone service ● o Email support: Monitored 9:00 A.M. to 5:00 P.M. PST Monday – - Friday o Emails received outside of office hours will be collected, however no action can be guaranteed until the next working day ● Onsite assistance o Assistance guaranteed within 72 hours during the business week
Appears in 1 contract
Samples: Level Agreement