SERVICE CHARGES AND PAYMENT TERMS. 8.1 In respect of the Services supplied to SARS in terms of this Agreement from time to time, SARS undertakes to pay to the Service Provider the service charges calculated in accordance with the agreed charges within thirty (30) days of receipt of an accurate, complete invoice. 8.2 All fees, charges and disbursements are quoted inclusive of VAT. 8.3 The Service Provider shall on the last day of the month, in which the Services were rendered, issue SARS with an invoice for the relevant month, which is accurate and contains all relevant information as required by law. 8.4 All invoices shall be accompanied by a service report, signed off by the local SARS Facilities Management Representative, detailing the Services that were rendered. 8.5 All payments in terms of or arising out of this Agreement:- 8.5.1 shall be made free of administration costs, bank exchange, commission or any other deduction to the Party thereto; and 8.5.2 subject to Clause 8.7, neither Party shall have the right to defer, adjust or withhold any payment due to the other in terms of or arising out of this Agreement or to obtain deferment of judgment for such amounts or any execution of such judgment by reason of any set-off or counterclaim of whatsoever nature or howsoever arising. 8.6 SARS may on written request reimburse the Service Provider for special or unusual expenses incurred at the South African Revenue Service's specific request and approved in terms of its internal procurement policy. 8.7 SARS may withhold payment of fees, charges and disbursements that SARS disputes in good faith or, if the disputed fees have already been paid, SARS may withhold an equal amount from a later payment, including disputes in respect of an error on an invoice or an amount paid. 8.7.1 SARS shall within five (5) days of receipt of the invoice notify the Service Provider in writing that it is disputing such amount providing a reasonable explanation of the rationale therefor; and the Parties shall promptly first address such dispute in accordance with this Clause. 8.7.2 If the dispute relates to only certain of the amounts included on an invoice (or equals in the case of disputed amounts that have already been paid), then SARS shall pay the undisputed amounts in accordance with Clause 8.1. 8.7.3 If an invoice is identified as incorrect, then the Service Provider shall either issue a correct invoice if the amount has not yet been paid, or make a correction on the next invoice if the amount has been paid. 8.8 The Parties’ senior managers (one level up from the Service Provider’s Project Manager and the SARS Representative) shall meet to resolve the dispute within five (5) days of SARS giving notice of the dispute. The senior managers shall endeavour to resolve the dispute within five (5) days of its referral to them. 8.9 The undisputed portion(s) of the invoice shall be payable on the terms defined in Clause 8.1-8.5; 8.10 Where the dispute remains unresolved after the informal procedures set out in Clause 8.8 above the dispute shall be dealt with in terms of the dispute resolution procedures set out in Clause 27 of this Agreement. 8.11 The fees and/ or charges will be fixed for a period of 12 (twelve) months.
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SERVICE CHARGES AND PAYMENT TERMS.
8.1 In respect of the Services supplied to SARS USP in terms of this Agreement from time to time, SARS USP undertakes to pay to the Service Provider the service charges calculated in accordance with the agreed charges within thirty (30) days of receipt of an accurate, complete invoice.
8.2 . All fees, charges and disbursements are quoted inclusive of VAT.
8.3 . The Service Provider shall on the last day of the month, in which the Services were rendered, issue SARS USP with an invoice for the relevant month, which is accurate and contains all relevant information as required by law.
8.4 . All invoices shall be accompanied by a service report, signed off by the local SARS Facilities USP Estates & Infrastructure Management Representative, detailing the Services that were rendered.
8.5 . All payments in terms of or arising out of this Agreement:-
8.5.1 Agreement:- shall be made free of administration costs, bank exchange, commission or any other deduction to the Party thereto; and
8.5.2 and subject to Clause 8.7, neither Party shall have the right to defer, adjust or withhold any payment due to the other in terms of or arising out of this Agreement or to obtain deferment of judgment for such amounts or any execution of such judgment by reason of any set-off or counterclaim of whatsoever nature or howsoever arising.
8.6 SARS may . USP will on written request reimburse the Service Provider for special or unusual expenses incurred at the South African Revenue Service's USPs specific request and approved in terms of its internal procurement policy.
8.7 SARS . USP may withhold payment of fees, charges and disbursements that SARS USP disputes in good faith or, if the disputed fees have already been paid, SARS USP may withhold an equal amount from a later payment, including disputes in respect of an error on an invoice or an amount paid.
8.7.1 SARS . USP shall within five (510) days of receipt of the invoice notify the Service Provider in writing that it is disputing such amount providing a reasonable explanation of the rationale therefor; and the Parties shall promptly first address such dispute in accordance with this Clause.
8.7.2 If the dispute relates to only certain of the amounts included on an invoice (or equals in the case of disputed amounts that have already been paid), then SARS shall pay the undisputed amounts in accordance with Clause 8.1.
8.7.3 If an invoice is identified as incorrect, then the Service Provider shall either issue a correct invoice if the amount has not yet been paid, or make a correction on the next invoice if the amount has been paid.
8.8 The Parties’ senior managers (one level up from the Service Provider’s Project Manager and the SARS Representative) shall meet to resolve the dispute within five (5) days of SARS giving notice of the dispute. The senior managers shall endeavour to resolve the dispute within five (5) days of its referral to them.
8.9 The undisputed portion(s) of the invoice shall be payable on the terms defined in Clause 8.1-8.5;
8.10 Where the dispute remains unresolved after the informal procedures set out in Clause 8.8 above the dispute shall be dealt with in terms of the dispute resolution procedures set out in Clause 27 of this Agreement.
8.11 The fees and/ or charges will be fixed for a period of 12 (twelve) months.
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Samples: Service Level Agreement
SERVICE CHARGES AND PAYMENT TERMS.
8.1 In respect of the Services supplied to SARS USP in terms of this Agreement from time to time, SARS USP undertakes to pay to the Service Provider the service charges calculated in accordance with the agreed charges within thirty (30) days of receipt of an accurate, complete invoice.
8.2 . All fees, charges and disbursements are quoted inclusive of VAT.
8.3 . The Service Provider shall on the last day of the month, in which the Services were rendered, issue SARS USP with an invoice for the relevant month, which is accurate and contains all relevant information as required by law.
8.4 . All invoices shall be accompanied by a service report, signed off by the local SARS Facilities Management USP Representative, detailing the Services that were rendered.
8.5 . All payments in terms of or arising out of this Agreement:-
8.5.1 Agreement:- shall be made free of administration costs, bank exchange, commission or any other deduction to the Party thereto; and
8.5.2 subject to Clause 8.7, and neither Party shall have the right to defer, adjust or withhold any payment due to the other in terms of or arising out of this Agreement or to obtain deferment of judgment for such amounts or any execution of such judgment by reason of any set-off or counterclaim of whatsoever nature or howsoever arising.
8.6 SARS may . USP will on written request reimburse the Service Provider for special or unusual expenses incurred at the South African Revenue Service's USPs specific request and approved in terms of its internal procurement policy.
8.7 SARS . USP may withhold payment of fees, charges and disbursements that SARS USP disputes in good faith or, if the disputed fees have already been paid, SARS USP may withhold an equal amount from a later payment, including disputes in respect of an error on an invoice or an amount paid.
8.7.1 SARS . USP shall within five (5) days of receipt of the invoice notify the Service Provider in writing that it is disputing such amount providing a reasonable explanation of the rationale therefortherefore; and the Parties shall promptly first address such dispute in accordance with this Clause.
8.7.2 . If the dispute relates to only certain of the amounts included on an invoice (or equals in the case of disputed amounts that have already been paid), then SARS USP shall pay the undisputed amounts in accordance with Clause 8.1.
8.7.3 accordingly. If an invoice is identified as incorrect, then the Service Provider shall either issue a correct invoice if the amount has not yet been paid, or make a correction on the next invoice if the amount has been paid.
8.8 . The Parties’ senior managers (one level up from the Service Provider’s Project Manager and the SARS USP Representative) shall meet to resolve the dispute within five (5) days of SARS USP giving notice of the dispute. The senior managers shall endeavour endeavor to resolve the dispute within five (5) days of its referral to them.
8.9 . The undisputed portion(s) of the invoice shall be payable on the terms defined in Clause 8.1-8.5;
8.10 this clause Where the dispute remains unresolved after the informal procedures set out in Clause 8.8 above 7 the dispute shall be dealt with in terms of the dispute resolution procedures set out in Clause 27 26 of this Agreement.
8.11 . The fees and/ or charges will be fixed for a period of 12 36 (twelvethirty six) months.
Appears in 1 contract
Samples: Service Level Agreement