Common use of Service Commitments and Service Credits Clause in Contracts

Service Commitments and Service Credits. Service Credits are calculated as a percentage of the total charges paid by you (excluding one-time payments such as upfront payments) for the Hosted Services for the monthly billing cycle in which the Unavailability occurred in accordance with the schedule below. Monthly Uptime Percentage Service Credit Percentage Less than 99.9% but equal to or greater than 99.0% 10% Less than 99.0% 30% We will apply any Service Credits only against future payments otherwise due from you. At our discretion, we may issue the Service Credit to the credit card or bank account you used to pay for the billing cycle in which the Unavailability occurred. Service Credits will not entitle you to any refund or other payment from Digital Samba. A Service Credit will be applicable and issued only if the credit amount for the applicable monthly billing cycle is greater than one dollar ($1 USD) or the equivalent thereof. Service Credits may not be transferred or applied to any other account. Unless otherwise provided in the Agreement, your sole and exclusive remedy for any unavailability, non-performance, or other failure by us to provide Digital Samba Services is the receipt of a Service Credit (if eligible) in accordance with the terms of this Service Level Policy.

Service Commitments and Service Credits. Service Credits are calculated as a percentage of the total charges paid by you (excluding one-time payments such as upfront payments) for the Hosted Services for the monthly billing cycle in which the Unavailability occurred in accordance with the schedule below. Monthly Uptime Percentage Service Credit Percentage Less than 99.9% but equal to or greater than 99.0than99.0% 10% Less than 99.0% 30% We will apply any Service Credits only against future payments otherwise due from you. At our discretion, we may issue the Service Credit to the credit card or bank account you used to pay for the billing cycle in which the Unavailability unavailability occurred. Service Credits will not entitle you to any refund or other payment from Digital SambaCloudpresenter. A Service Credit will be applicable and issued only if the credit amount for the applicable monthly billing cycle is greater than one dollar ($1 USD) or the equivalent thereof. Service Credits may not be transferred or applied to any other account. Unless otherwise provided in the Agreement, your sole and exclusive remedy for any unavailabilityUnavailability, non-performance, or other failure by us to provide Digital Samba Cloudpresenter Services is the receipt of a Service Credit (if eligible) in accordance with the terms of this Service Level Policy.