Credit Request and Payment Procedures. To receive a Service Credit, the Customer must submit a claim by opening a case in the NAVER CLOUD PLATFORM Customer Support Center by the end of the following month in which the failure occurred (for example, by March 31st if the failure occurred on February 15th), and must submit the claim documents specifying the name of the Product, instance ID, volume ID, task NRN, the time of failure and log data.
Credit Request and Payment Procedures. To receive a Service Credit, you will need to submit a claim by sending an email to xxx@xxxxxxxxx.xxx. To be eligible, the credit request must be received by us within 30 days of the occurrence of the incident and must include:
Credit Request and Payment Procedures. To receive a Service Credit, Customer must submit a request by sending an e-mail message to xxxxxxxx@xxxxxxx.xxx. To be eligible, the credit request must (a) include the list of Libraries that did not meet Service Commitment; (b) include, in the body of the e-mail, the dates and times of each incident that Customer claims to have experienced; (c) include Customer’s server request logs that document and corroborate Customer’s claimed outage (any confidential or sensitive information in these logs should be removed or replaced with asterisks); and (d) be received by Tealium within ten (10) business days after the end of the month in which the Service Commitment was not met.
Credit Request and Payment Procedures. To receive a Service Credit, you must submit a claim by opening a helpdesk ticket at xxxxxxx.xxxxxxxxxxxx.xxx. To be eligible, the credit request must be received by us by the end of the second billing cycle after which the incident occurred and must include:
i. the words "Service Level Credit Request" in the subject line;
ii. the dates and times of each Unavailability incident that you are claiming;
iii. the affected Hosted Services URLs; and iv. your request logs that document the errors and corroborate your claimed outage (any confidential or sensitive information in these logs should be removed or replaced with asterisks). If the Monthly Uptime Percentage of such request is confirmed by us and is less than the Service Commitment, then we will issue the Service Credit to you within one billing cycle following the month in which your request is confirmed by us. Your failure to provide the request and other information as required above will disqualify you from receiving a Service Credit.
Credit Request and Payment Procedures. In order to receive a Service Credit, a credit request must be received by Entrust via email to the following email address XX.Xxxxxxxxxx@xxxxxxx.xxx within thirty (30) days of the Service Level Default and must include:
1. The words “SLA Credit Request” in the subject line;
2. The dates and times of the Service Level Default; and
3. Customer logs and test reporting showing the Service Level Default; If requested by Entrust, Customer will work with Entrust to verify the accuracy of the logs and test reports provided to Entrust so that Entrust, acting reasonably, may confirm that the Service Level Default occurred. Customer’s failure to provide the credit request and/or the information required above will disqualify Customer from receiving a Service Credit.
Credit Request and Payment Procedures. To receive a Service Credit, you must submit a claim by opening a case with Support. To be eligible, the credit request must be received by us by the end of the second billing cycle after which the incident occurred and must include:
Credit Request and Payment Procedures. 4.1 To apply for a Service Credit, the customer must submit a ticket via xxxxxxx@xxx0xxxx.xx.xx within 30 days of the month in which the Unavailable Time occurred. The ticket must include (i) "SLA Claim" as the subject of the ticket; (ii) the dates and times of the Unavailable Time for which you are requesting credit; and (iii) any applicable information that documents the claimed outage.
Credit Request and Payment Procedures. To receive a Service Credit, you must submit a claim by opening a helpdesk ticket at xxxxxxx.xxxxxxxxxxxx.xxx. To be eligible, the credit request must be received by us by the end of the second billing cycle after which the incident occurred and must include:
1. the words "Service Level Credit Request" in the subject line;
2. the dates and times of each Unavailability incident that you are claiming;
3. the affected Hosted Services URLs; and
4. your request logs that document the errors and corroborate your claimed outage (redact or remove any confidential or sensitive information in these logs). If the Monthly Uptime Percentage of said request is confirmed by us and is less than the Service Commitment, then we will issue the Service Credit to you within one billing cycle following the month in which your request is confirmed by us. Your failure to provide the request and other information as required above will disqualify you from receiving a Service Credit.
Credit Request and Payment Procedures. To receive a Service Credit, Client must submit a request by sending an e-mail message within 30 days of the issue to xxxxxxxxx@xxxxxxxx.xxx. You agree to provide Tone with information regarding the request as reasonably requested by Tone. If confirmed by Tone, Tone will issue the Service Credit to Client within one billing cycle following the month in which the request occurred.
Credit Request and Payment Procedures. To receive a Service Credit, Customer must submit a request by sending an e-mail message to xxxxxxxx@xxxxxxx.xxx. To be eligible, the credit request must (a) include a reasonably detailed list of the instances of unavailability that together evidence Tealium's failure to meet Service Commitment in a given month; (b) include, in the body of the e-mail, the dates and times of each incident that Customer claims to have experienced; (c) include Customer’s server request logs that document and corroborate Customer’s claimed outage (any confidential or sensitive information in these logs should be removed or replaced with asterisks); and (d) be received by Tealium within ten (10) business days after the end of the month in which the Service Commitment was not met. In order for Credit to be awarded, Tealium must be able to independently verify the instances of unavailability reported by Customer pursuant to this Section 4.
