Common use of Service Disruption Clause in Contracts

Service Disruption. 13.1 Immediately on becoming aware of a Service Disruption, Customer shall notify Leaseweb by email and by telephone of the Service Disruption and shall provide Leaseweb with the appropriate information in accordance with Chapter B of the Support and Service Level Schedule. 13.2 Following notification by Customer in accordance with Clause 13.1, Leaseweb shall: a) notify Customer of the estimated timescale for restoration of the affected Services, on Leaseweb’s website and via e-mail; b) use its best endeavors to end the Service Disruption and to restore the affected Services; and – as necessary - c) provide Customer with information updates on its progress to end the Service Disruption. 13.3 Instead of restoring a Service, Leaseweb may elect to substitute such affected Service by a reasonably equivalent Service. 13.4 In the event of a Service Disruption, Customer may be entitled to compensation in the form of a Service Credit as specified in the Support and Service Level Schedule.

Service Disruption. 13.1 Immediately on becoming aware of a Service Disruption, Customer shall notify Leaseweb LeaseWeb by email e-mail and by telephone of the Service Disruption and shall provide Leaseweb LeaseWeb with the appropriate information in accordance with Chapter B of the Support and Service Level Schedule. 13.2 Following notification by Customer in accordance with Clause 13.1, Leaseweb LeaseWeb shall: a) notify Customer of the estimated timescale for restoration of the affected Services, on LeasewebLeaseWeb’s website and via e-e- mail; b) use its best endeavors endeavours to end the Service Disruption and to restore the affected Services; and – as necessary - c) provide Customer with information updates on its progress to end the Service Disruption. 13.3 Instead of restoring a Service, Leaseweb LeaseWeb may elect to substitute such affected Service by a reasonably equivalent Service. 13.4 In the event of a Service Disruption, Customer may be entitled to compensation in the form of a Service Credit as specified in the Support and Service Level Schedule.

Service Disruption. 13.1 12.1 Immediately on becoming aware of a Service Disruption, Customer shall notify Leaseweb LeaseWeb by email e-mail and by telephone of the Service Disruption and shall provide Leaseweb LeaseWeb with the appropriate information in accordance with Chapter B of the Support and Service Level Schedule. 13.2 12.2 Following notification by Customer in accordance with Clause 13.1Section 12.1, Leaseweb LeaseWeb shall: a) notify Customer of the estimated timescale for restoration of the affected Services, on LeasewebLeaseWeb’s website and via e-mail; b) use its best endeavors to end the Service Disruption and to restore the affected Services; and – as necessary - c) provide Customer with information updates on its progress to end the Service Disruption. 13.3 12.3 Instead of restoring a Service, Leaseweb LeaseWeb may elect to substitute such affected Service by a reasonably equivalent Service. 13.4 12.4 In the event of a Service Disruption, Customer may be entitled to compensation in the form of a Service Credit as specified in the Support and Service Level Schedule.

Service Disruption. 13.1 Immediately on becoming aware of a Service Disruption, Customer shall notify Leaseweb by email and by telephone of the Service Disruption and shall provide Leaseweb with the appropriate information in accordance with Chapter B of the Support and Service Level Schedule. 13.2 Following notification by Customer in accordance with Clause 13.1, Leaseweb shall: a) notify Customer of the estimated timescale for restoration of the affected Services, on Leaseweb’s website and via e-mailemail; b) use its best endeavors to end the Service Disruption and to restore the affected Services; and – as necessary - c) provide Customer with information updates on its progress to end the Service Disruption. 13.3 Instead of restoring a Service, Leaseweb may elect to substitute such affected Service by a reasonably equivalent Service. 13.4 In the event of a Service Disruption, Customer may be entitled to compensation in the form of a Service Credit as specified in the Support and Service Level Schedule.

Service Disruption. 13.1 Immediately on becoming aware of a Service Disruption, Customer shall notify Leaseweb LeaseWeb by email e-mail and by telephone of the Service Disruption and shall provide Leaseweb LeaseWeb with the appropriate information in accordance with Chapter B of the Support and Service Level Schedule. 13.2 Following notification by Customer in accordance with Clause 13.1, Leaseweb LeaseWeb shall: a) notify Customer of the estimated timescale for restoration of the affected Services, on LeasewebLeaseWeb’s website and via e-mail; b) use its best endeavors endeavours to end the Service Disruption and to restore the affected Services; and – as necessary - c) provide Customer with information updates on its progress to end the Service Disruption. 13.3 Instead of restoring a Service, Leaseweb LeaseWeb may elect to substitute such affected Service by a reasonably equivalent Service. 13.4 In the event of a Service Disruption, Customer may be entitled to compensation in the form of a Service Credit as specified in the Support and Service Level Schedule.

Service Disruption. 13.1 Immediately on becoming aware of a Service Disruption, Customer shall notify Leaseweb LeaseWeb by email e‐mail and by telephone of the Service Disruption and shall provide Leaseweb LeaseWeb with the appropriate information in accordance with Chapter B of the Support and Service Level Schedule. 13.2 Following notification by Customer in accordance with Clause 13.1, Leaseweb LeaseWeb shall: a) notify Customer of the estimated timescale for restoration of the affected Services, on LeasewebLeaseWeb’s website and via e-e‐ mail; b) use its best endeavors endeavours to end the Service Disruption and to restore the affected Services; and – as necessary -‐ c) provide Customer with information updates on its progress to end the Service Disruption. 13.3 Instead of restoring a Service, Leaseweb LeaseWeb may elect to substitute such affected Service by a reasonably equivalent Service. 13.4 In the event of a Service Disruption, Customer may be entitled to compensation in the form of a Service Credit as specified in the Support and Service Level Schedule.

Service Disruption. 13.1 Immediately on becoming aware of a Service Disruption, Customer shall notify Leaseweb LeaseWeb by email e‐mail and by telephone of the Service Disruption and shall provide Leaseweb LeaseWeb with the appropriate information in accordance with Chapter B A of the Support and Service Level Schedule. 13.2 Following notification by Customer in accordance with Clause 13.1, Leaseweb LeaseWeb shall: a) notify Customer of the estimated timescale for restoration of the affected Services, on LeasewebLeaseWeb’s website and via e-e‐ mail; b) use its best endeavors endeavours to end the Service Disruption and to restore the affected Services; and – as necessary -‐ c) provide Customer with information updates on its progress to end the Service Disruption. 13.3 Instead of restoring a Service, Leaseweb LeaseWeb may elect to substitute such affected Service by a reasonably equivalent Service. 13.4 In the event of a Service Disruption, Customer may be entitled to compensation in the form of a Service Credit as specified in the Support and Service Level Schedule.

Service Disruption. 13.1 12.1 Immediately on becoming aware of a Service Disruption, Customer shall notify Leaseweb by email e-mail and by telephone of the Service Disruption and shall provide Leaseweb with the appropriate information in accordance with Chapter B of the Support and Service Level Schedule. 13.2 12.2 Following notification by Customer in accordance with Clause 13.1Section 12.1, Leaseweb shall: a) notify Customer of the estimated timescale for restoration of the affected Services, on Leaseweb’s website and via e-mail; b) use its best endeavors to end the Service Disruption and to restore the affected Services; and – as necessary - c) provide Customer with information updates on its progress to end the Service Disruption. 13.3 12.3 Instead of restoring a Service, Leaseweb may elect to substitute such affected Service by a reasonably equivalent Service. 13.4 12.4 In the event of a Service Disruption, Customer may be entitled to compensation in the form of a Service Credit as specified in the Support and Service Level Schedule.

Service Disruption. 13.1 Immediately on becoming aware of a Service Disruption, Customer shall notify Leaseweb by email and by telephone of the Service Disruption and shall provide Leaseweb with the appropriate information in accordance with Chapter B of the Support and Service Level Schedule. 13.2 Following notification by Customer in accordance with Clause 13.1, Leaseweb shall: a) notify Customer of the estimated timescale for restoration of the affected Services, on Leaseweb’s website and via e-mail; b) use its best endeavors to end the Service Disruption and to restore the affected Services; and – as necessary - c) provide Customer with information updates on its progress to end the Service Disruption. 13.3 Instead of restoring a Service, Leaseweb may elect to substitute such affected Service by a reasonably equivalent Service. 13.4 In the event of a Service Disruption, Customer may be entitled to compensation in the form of a Service Credit as specified in the Support and Service Level Schedule.Schedule.‌‌