Common use of Service Exclusions Clause in Contracts

Service Exclusions. a. Customer acknowledges and agrees that it shall not permit anyone other than personnel who are approved by or acting under the guidance of XXXXXX (“Authorized Personnel”) to attempt to repair, replace, or otherwise provide maintenance services with respect to the Internet Access Equipment and Licensed Software. i. To the extent that anyone other than Authorized Personnel attempts to repair or replace Internet Access Equipment or to perform maintenance services on the Internet Access Equipment, SONIFI shall not be liable to Customer or its affiliates and subsidiaries and their respective owners, shareholders, members, partners, officers, employees, contractors, agents, guests or invitees for any resulting loss or damage, or the costs of Internet Access Equipment repair or replacement, and remediation of or compensation for such loss or damage, including without limitation: (a) loss of or damage to the Internet Access Equipment or Licensed Software, or loss of or diminishment to Internet Access Equipment features and functions;