Common use of Service Exclusions Clause in Contracts

Service Exclusions. Without limitation, the scope of Dell’s fault diagnostics and In-Home Hardware Service does not include support for the following: • General usage and “how to” questions with Dell factory-installed software over 30 days. • Configuration and diagnosis of the Dell factory-installed operating system or factory-installed applications for use with customer-installed applications and hardware. • Configuration, installation and validation of non-Dell supplied operating systems, software, applications or drivers/fixes over 30 days. • Commercial upgrades whether purchased from Dell or not, e.g. Microsoft® Office XP Pro upgrade. • Configuration of all communication software, unless required for troubleshooting. • All non-Dell supplied hardware and peripherals, their installation and compatibility with Dell branded hardware. The original manufacturer of the product provides support. • Dell supplied software and peripherals, unless otherwise specified. • BIOS/Firmware upgrades for non-Dell branded systems, unless part of fault resolution. • Invalid software and hardware configurations. • Backing up and restoring customer’s data. • Customer applications and data. • Unnecessary work in Dell's assessment. • Consumables and wear and tear to items such as plastics and diskettes. • Non-critical failures that fall within industry specified tolerances e.g. noise, individual LCD pixels. • Games and add-on packages from date of purchase (e.g. educational packs). • Preventative maintenance. • Repair of system after virus infection other than installation of the operating system to the default Dell factory settings. • Custom factory integration items over 30 days will not be supported unless specifically agreed in a separate writing by Dell.

Service Exclusions. Without limitation, the scope of Dell’s fault diagnostics and In-Home Hardware Service does not include support for the following: •  General usage and “how to” questions with Dell factory-installed software over 30 days. •  Configuration and diagnosis of the Dell factory-installed operating system or factory-installed applications for use with customer-installed applications and hardware. •  Configuration, installation and validation of non-Dell supplied operating systems, software, applications or drivers/fixes over 30 days. •  Commercial upgrades whether purchased from Dell or not, e.g. Microsoft® Office XP Pro upgrade. •  Configuration of all communication software, unless required for troubleshooting. •  All non-Dell supplied hardware and peripherals, their installation and compatibility with Dell branded hardware. The original manufacturer of the product provides support. •  Dell supplied software and peripherals, unless otherwise specified. •  BIOS/Firmware upgrades for non-Dell branded systems, unless part of fault resolution. •  Invalid software and hardware configurations. •  Backing up and restoring customer’s data. •  Customer applications and data. •  Unnecessary work in Dell's assessment. •  Consumables and wear and tear to items such as plastics and diskettes. •  Non-critical failures that fall within industry specified tolerances e.g. noise, individual LCD pixels. •  Games and add-on packages from date of purchase (e.g. educational packs). •  Preventative maintenance. •  Repair of system after virus infection other than installation of the operating system to the default Dell factory settings. •  Custom factory integration items over 30 days will not be supported unless specifically agreed in a separate writing by Dell.