Service Interruption. A “Service Interruption” means a total loss of Fiber Service. A Service Interruption is not a default under the Agreement, but may entitle Customer to credits as provided in these Additional Terms and Conditions. A Service Interruption period begins when Customer makes a Trouble Report (as defined below) to Vyve under the methods and procedures set forth in Section 4 of these Additional Terms and Conditions and ends when Vyve restores the Fiber Service to Customer.
Appears in 6 contracts
Samples: Vyve Broadband Business Services Subscriber Agreement, Vyve Broadband Business Services Subscriber Agreement, Vyve Broadband Business Services Subscriber Agreement
