Service Level Agreement Credit Time Limitation. If Xxxxxxx has failed to meet the same SLA for three consecutive months, Customer may elect to: • continue Managed WAN with a limit of six months of credits for any individual SLA within a 12-month period. • discontinue Managed WAN without liability except for charges incurred prior to discontinuation of Managed WAN. Customer must submit a written disconnect notice to their Verizon Account Team within 30 days following the end of either the third or subsequent consecutive month of Verizon's failure to meet the SLA. If 3rd Party Network or Maintenance provider causes in whole or in part the payout of SLA credits for three
Appears in 2 contracts
Samples: Managed Wan Service Level Agreement (Sla), Managed Wan Service Level Agreement (Sla)
Service Level Agreement Credit Time Limitation. If Xxxxxxx Company has failed to meet the same SLA for three consecutive months, Customer may elect to: • continue Managed WAN with a limit of six months of credits for any individual SLA within a 12-month period. • discontinue Managed WAN without liability except for charges incurred prior to discontinuation of Managed WAN. Customer must submit a written disconnect notice to their Verizon Company Account Team within 30 days following the end of either the third or subsequent consecutive month of VerizonCompany's failure to meet the SLA. If 3rd Party Network or Maintenance provider causes in whole or in part the payout of SLA credits for three
Appears in 2 contracts
Samples: Managed Wan Service Level Agreement, Managed Wan Service Level Agreement
Service Level Agreement Credit Time Limitation. If Xxxxxxx CompanyVerizon has failed to meet the same SLA for three consecutive months, Customer may elect to: • continue Managed WAN with a limit of six months of credits for any individual SLA within a 12-month period. • discontinue Managed WAN without liability except for charges incurred prior to discontinuation of Managed WAN. Customer must submit a written disconnect notice to their Verizon CompanyVerizon Account Team within 30 days following the end of either the third or subsequent consecutive month of VerizonCompany'sVerizon's failure to meet the SLA. If 3rd Party Network or Maintenance provider causes in whole or in part the payout of SLA credits for three
Appears in 1 contract