Common use of Service Level Agreements (Connectivity Services Clause in Contracts

Service Level Agreements (Connectivity Services. OGS and the Authorized Users require Service Level Agreements (SLA) on all Connectivity Services proposed in response to Section IV of this RFP. Bidders must describe, in their proposal, its standard and optional SLAs for all proposed Connectivity Services. SLA Connectivity Services SPECIFIC Location Bid or SLA (Page/Section) or Service Not Bid Standard SLA’s Supplemental Information: - Domestic Private Line SLA.pdf - Frame Relay SLA.pdf Optional SLA Service not bid (Complete, provide additional explanations if required)

Service Level Agreements (Connectivity Services. OGS and the Authorized Users require Service Level Agreements (SLA) on all Connectivity Services proposed in response to Section IV of this RFP. Bidders must describe, in their proposal, its standard and optional SLAs for all proposed Connectivity Services. SLA Connectivity Services SPECIFIC Location Bid or SLA (Page/Section) or Service Not Bid Standard SLA’s Supplemental Information: - Domestic Private Line SLA.pdf - Frame Relay SLA.pdf (fiber-optic IV.8.5) (cable-modem IV.9.5) Optional SLA Service not bid (Complete, provide additional explanations if required)

Service Level Agreements (Connectivity Services. OGS and the Authorized Users require Service Level Agreements (SLA) on all Connectivity Services proposed in response to Section IV of this RFP. Bidders must describe, in their proposal, its standard and optional SLAs for all proposed Connectivity Services. SLA Connectivity Services SPECIFIC Location Bid or SLA (Page/Section) or Service Not Bid Standard SLA’s Supplemental Information: - Domestic Private Line SLA.pdf - Frame Relay SLA.pdf See Notes IX.6.3 – IX.6.6 Below Optional SLA Service not bid (Complete, provide additional explanations if required)

Service Level Agreements (Connectivity Services. OGS and the Authorized Users require Service Level Agreements (SLA) on all Connectivity Services proposed in response to Section IV of this RFP. Bidders must describe, in their proposal, its standard and optional SLAs for all proposed Connectivity Services. SLA Connectivity Services SPECIFIC Location Bid or SLA (Page/Section) or Service Not Bid Standard SLA’s Supplemental Information: - Domestic Private Line SLA.pdf - Frame Relay SLA.pdf none Optional SLA Service not bid none (Complete, provide additional explanations if required)