Common use of Service Level Breach Reporting Clause in Contracts

Service Level Breach Reporting. The Contractor represents it shall proactively report its own SLA breaches within two billing cycles from the event that invoked the SLA credit provisions herein. Such reports shall be provided to the named CTS Contract Manager in this Technical Addendum and shall be provided in writing. CTS will continue to monitor service levels independent of the Contractor’s self reporting through monitoring the CTS or CTS Users’ tickets opened with the Contractor. In the event CTS finds a breach that the Contractor did not report, the SLA credits shall be three (3) times the calculated and owed amount to cover the cost of auditing SLA's internally. The credits must appear on the CTS billing within two (2) billing cycles from the notification of the finding from CTS to the Contractor. CTS reserves the right to review up to the past twelve months of tickets for this section. The Parties acknowledge and agree that, because of the unique nature of the Services contemplated by this SOW, it is difficult or impossible to determine with precision the specific amount of damages that might be incurred by CTS or any CTS User as a result of a failure of Contractor to meet the Service Level Agreements. It is further understood and agreed by the Parties that CTS shall be damaged by such failure of Contractor to meet the Service Level and that any remedies that become payable under this section are not penalties, are fair and reasonable under the circumstances, and that such payments represent a reasonable estimate of fair compensation.

Service Level Breach Reporting. The Contractor represents it shall proactively report its own SLA breaches within two billing cycles from the event that invoked the SLA credit provisions herein. Such reports shall be provided to the named CTS WaTech Contract Manager in this Technical Addendum and shall be provided in writing. CTS WaTech will continue to monitor service levels independent of the Contractor’s self reporting through monitoring the CTS WaTech or CTS WaTech Users’ tickets opened with the Contractor. In the event CTS WaTech finds a breach that the Contractor did not report, the SLA credits shall be three (3) times the calculated and owed amount to cover the cost of auditing SLA's internally. The credits must appear on the CTS WaTech billing within two (2) billing cycles from the notification of the finding from CTS WaTech to the Contractor. CTS WaTech reserves the right to review up to the past twelve months of tickets for this section. The Parties acknowledge and agree that, because of the unique nature of the Services contemplated by this SOW, it is difficult or impossible to determine with precision the specific amount of damages that might be incurred by CTS WaTech or any CTS WaTech User as a result of a failure of Contractor to meet the Service Level Agreements. It is further understood and agreed by the Parties that CTS WaTech shall be damaged by such failure of Contractor to meet the Service Level and that any remedies that become payable under this section are not penalties, are fair and reasonable under the circumstances, and that such payments represent a reasonable estimate of fair compensation.

Service Level Breach Reporting. The Contractor represents it shall proactively report its own SLA breaches within two billing cycles from the event that invoked the SLA credit provisions herein. Such reports shall be provided to the named CTS Contract Manager in this Technical Addendum and shall be provided in writing. CTS will continue to monitor service levels independent of the Contractor’s self self-reporting through monitoring the CTS or CTS Users’ tickets opened with the Contractor. In the event CTS finds a breach that the Contractor did not report, the SLA credits shall be three (3) times the calculated and owed amount to cover the cost of auditing SLA's internally. The credits must appear on the CTS billing within two (2) billing cycles from the notification of the finding from CTS to the Contractor. CTS reserves the right to review up to the past twelve months of tickets for this section. The Parties acknowledge and agree that, because of the unique nature of the Services contemplated by this SOW, it is difficult or impossible to determine with precision the specific amount of damages that might be incurred by CTS or any CTS User as a result of a failure of Contractor to meet the Service Level Agreements. It is further understood and agreed by the Parties that CTS shall be damaged by such failure of Contractor to meet the Service Level and that any remedies that become payable under this section are not penalties, are fair and reasonable under the circumstances, and that such payments represent a reasonable estimate of fair compensation.

Service Level Breach Reporting. The Contractor represents it shall proactively report its own SLA breaches within two billing cycles from the event that invoked the SLA credit provisions herein. Such reports shall be provided to the named CTS WaTech Contract Manager in this Technical Addendum and shall be provided in writing. CTS WaTech will continue to monitor service levels independent of the Contractor’s self self-reporting through monitoring the CTS WaTech or CTS WaTech Users’ tickets opened with the Contractor. In the event CTS WaTech finds a breach that the Contractor did not report, the SLA credits shall be three (3) times the calculated and owed amount to cover the cost of auditing SLA's internally. The credits must appear on the CTS WaTech billing within two (2) billing cycles from the notification of the finding from CTS WaTech to the Contractor. CTS WaTech reserves the right to review up to the past twelve months of tickets for this section. The Parties acknowledge and agree that, because of the unique nature of the Services contemplated by this SOW, it is difficult or impossible to determine with precision the specific amount of damages that might be incurred by CTS WaTech or any CTS WaTech User as a result of a failure of Contractor to meet the Service Level Agreements. It is further understood and agreed by the Parties that CTS WaTech shall be damaged by such failure of Contractor to meet the Service Level and that any remedies that become payable under this section are not penalties, are fair and reasonable under the circumstances, and that such payments represent a reasonable estimate of fair compensation.