Common use of Service Level Commitments Clause in Contracts

Service Level Commitments. 2.1. Target. In each Service Period, the target for availability of the Solutions is 99.9% (“Availability Target”). “Service Period” means 24 hours per day Monday through Sunday each calendar month that Customer receives the Solutions, excluding Sundays between 12:00 AM and 12:00 PM Eastern Time for scheduled maintenance. During this time, Customers may experience intermittent interruptions. CentralSquare will make commercially reasonable efforts to minimize the frequency and duration of these interruptions and CentralSquare will notify the Customer if the entire maintenance window will be required.

Service Level Commitments. 2.1. Target. In each Service Period, the target for availability of the Solutions is 99.9% (“Availability Target”). (“Service Period” ”) means 24 hours per day Monday through Sunday each calendar month that Customer County receives the Solutions, excluding Sundays between 12:00 AM and 12:00 PM Eastern Time for scheduled maintenance. During this time, Customers Countys may experience intermittent interruptions. CentralSquare Superion will make commercially reasonable efforts to minimize the frequency and duration of these interruptions and CentralSquare will notify the Customer County if the entire maintenance window will be required.

Service Level Commitments. 2.1. Target. In each Service Period, the target for availability of the Solutions is 99.9% (“Availability Target”). “Service Period” means 24 hours per day Monday through Sunday each calendar month that Customer receives the Solutions, excluding Sundays between 12:00 4:00 AM and 12:00 PM Eastern Time in the Customer’s timezone for scheduled maintenance. During this time, Customers may experience intermittent interruptions. CentralSquare Lucity will make commercially reasonable efforts to minimize the frequency and duration of these interruptions and CentralSquare Lucity will notify the Customer if the entire maintenance window will be required.