Support Terms Sample Clauses

Support Terms. Beginning on the Execution Date and continuing for twelve (12) months thereafter (“Initial Support Term”), CentralSquare shall provide the ongoing Support Services described herein for the corresponding Fees outlined in Exhibit 1. Upon expiration of the Initial Support Term, ongoing Support Services shall automatically renew, with customer paying for additional annual support periods, each a (“Renewal Support Term”). This renewal will continue until termination of this Agreement provided that, CentralSquare shall not give notice of termination if it would be effective prior to a period equal to two times the Agreement’s Initial Term.

Support Terms. Company will provide Technical Support to Customer via both telephone and email on weekdays during the hours of 9:00 am Eastern time through 6:00 pm Pacific time, with the exclusion of Federal Holidays (“Support Hours”).

Support Terms. Subject to Your purchase of support and maintenance as described in Your Service Order and to payment of the applicable fees, You shall be provided with support and maintenance per the applicable service level indicated in your Service Order and for the covered Services thereto (the “Support Services”) The purchase of Support Services shall be governed by the terms of the applicable support program and service level agreement available at xxx.xxxxxxxxxx.xxx/xxxxxxx-xxxxxxxx/xxxxxxx-xxxxx/ or at any successor webpage. Unless otherwise stated in Your Service Order or Your agreement with Check Point, the purchasing of a valid subscription license to a Service does not cover the payment for the corresponding Support Service.

Support Terms. Beginning on the Execution Date and continuing for twelve (12) months thereafter (“Initial Support Term”), Superion shall provide the ongoing Support Services described herein for the corresponding Fees outlined in Exhibit 1. Upon expiration of the Initial Support Term, ongoing Support Services shall automatically renew, with customer paying for additional annual support periods, each a (“Renewal Support Term”). This renewal will continue until termination of this Agreement provided that, Superion shall not give notice of termination if it would be effective prior to a period equal to two times the Agreement’s Initial Term.

Support Terms. Beginning on the Execution Date and continuing for twelve (12) months thereafter (“Initial Support Term”), CentralSquare shall provide the ongoing Support Services described herein for the corresponding Fees outlined in Exhibit 1. Upon expiration of the Initial Support Term, ongoing Support Services shall automatically renew, with customer paying for additional annual support periods, each a (“Renewal Support Term”). This renewal will continue until termination of this Agreement provided that, CentralSquare shall not give notice of termination if it would be effective prior to a period equal to two times the Agreement’s Initial Support Term. With respect to CentralSquare ’s support obligations, CentralSquare will use diligent, commercially reasonable efforts to respond to Notifications from Customer relating to the Solution identified in the Order in accordance with the following guidelines with the time period to be measured beginning with the first applicable CentralSquare “Telephone Support” hour occurring after CentralSquare ’s receipt of the Notification:

Support Terms. 7.1. The Company shall regularly upgrade the CMS to latest versions of the Product software containing new features and fixes at intervals defined at Company's sole discretion. 7.2. All requests for technical support must be submitted to Company's email address: xxxxxxx@xxxxxxxxxxxx.xxx with a sufficiently detailed description of the problem and the circumstances in which such problem arose. The Company shall attempt to process all such requests in line with the service level agreement specified within the Reseller’s Package. The Company shall not be responsible to provide free support on issues caused to the CMS or the apps residing on it resulting from integration of third-party tools or unauthorised changes to Product functions. 7.3. Full terms and conditions relating to the provision by the Company of maintenance, hosting and support services are detailed within Schedule 2.

Support Terms. Subject to the terms hereof, Company will provide Customer with reasonable technical support services in accordance with the terms set forth in Exhibit D (“Technical Support Terms”).

Support Terms. These Support Terms set out the additional terms and conditions related to the provision of the Support Services and shall be incorporated into and form part of Your agreement with the Supplier.

Support Terms. Silver Support Service

Support Terms. Unless provided otherwise in a Marketplace Order, (i) Pindrop will provide the Support Services during the Subscription Term, as detailed in the Support Program Terms; and (ii) Pindrop and its affiliates may use Support Tools. Notwithstanding anything to the contrary in this Agreement and subject to the use restrictions below, Company agrees that Pindrop and its affiliates can also collect, analyze, retain and use the usage, statistical, caller phone number and other log data collected by Support Tools (the “Support Data”) to maintain, develop, manage, administer and improve Pindrop’s and its affiliates products and services, including the Products and Services (the “Product Improvement Purposes”). Except where Pindrop or its affiliates are using the Support Data for Company’s sole benefit in its provision of the Products and Services to Company (such as to respond to trouble tickets), Pindrop and its affiliates will only use the Support Data for Product Improvement Purposes if the Support Data has been aggregated with other comparable data from other customers and then implemented by Pindrop as a general, customer-agnostic improvement to the general usability or efficacy of Pindrop’s or its affiliates’ products and services (i.e., in a manner that does not identify Company or any individual person within Company as the source of that data or any individual or phone number of an individual who called Company for the benefit of other customers). Company agrees that Xxxxxxx’s and its affiliates’ right to retain and use the Support Data for Product Improvement Purposes shall survive any termination or expiration of this Agreement or any Marketplace Orders. Company is responsible for disclosing to and obtaining consent from its Users to the collection and use of Support Data, as required by applicable Laws.