Support Terms. Beginning on the Execution Date and continuing for twelve (12) months thereafter (“Initial Support Term”), CentralSquare shall provide the ongoing Support Services described herein for the corresponding Fees outlined in Exhibit 1. Upon expiration of the Initial Support Term, ongoing Support Services shall automatically renew, with customer paying for additional annual support periods, each a (“Renewal Support Term”). This renewal will continue until termination of this Agreement provided that, CentralSquare shall not give notice of termination if it would be effective prior to a period equal to two times the Agreement’s Initial Term.
Support Terms. Company will provide Technical Support to Customer via both telephone and email on weekdays during the hours of 9:00 am Eastern time through 6:00 pm Pacific time, with the exclusion of Federal Holidays (“Support Hours”).
Support Terms. Beginning on the Execution Date and continuing for twelve (12) months thereafter (“Initial Support Term”), Superion shall provide the ongoing Support Services described herein for the corresponding Fees outlined in Exhibit 1. Upon expiration of the Initial Support Term, ongoing Support Services shall automatically renew, with customer paying for additional annual support periods, each a (“Renewal Support Term”). This renewal will continue until termination of this Agreement provided that, Superion shall not give notice of termination if it would be effective prior to a period equal to two times the Agreement’s Initial Term.
Support Terms. 7.1. The Company shall regularly upgrade the CMS to latest versions of the Product software containing new features and fixes at intervals defined at Company's sole discretion.
7.2. All requests for technical support must be submitted to Company's email address: xxxxxxx@xxxxxxxxxxxx.xxx with a sufficiently detailed description of the problem and the circumstances in which such problem arose. The Company shall attempt to process all such requests in line with the service level agreement specified within the Reseller’s Package. The Company shall not be responsible to provide free support on issues caused to the CMS or the apps residing on it resulting from integration of third-party tools or unauthorised changes to Product functions.
7.3. Full terms and conditions relating to the provision by the Company of maintenance, hosting and support services are detailed within Schedule 2.
Support Terms. Beginning on the Execution Date and continuing for twelve (12) months thereafter (“Initial Support Term”), CentralSquare shall provide the ongoing Support Services described herein for the corresponding Fees outlined in Exhibit 1. Upon expiration of the Initial Support Term, ongoing Support Services shall automatically renew, with customer paying for additional annual support periods, each a (“Renewal Support Term”). This renewal will continue until termination of this Agreement provided that, CentralSquare shall not give notice of termination if it would be effective prior to a period equal to two times the Agreement’s Initial Support Term. With respect to CentralSquare ’s support obligations, CentralSquare will use diligent, commercially reasonable efforts to respond to Notifications from Customer relating to the Solution identified in the Order in accordance with the following guidelines with the time period to be measured beginning with the first applicable CentralSquare “Telephone Support” hour occurring after CentralSquare ’s receipt of the Notification:
Support Terms. Silver Support Service
Support Terms. Subject to the terms hereof, Company will provide Customer with reasonable technical support services in accordance with the terms set forth in Exhibit D (“Technical Support Terms”).
Support Terms. These Support Terms set out the additional terms and conditions related to the provision of the Support Services and shall be incorporated into and form part of Your agreement with the Supplier.
Support Terms. Technical support hours: weekdays during the hours of 9:00 am through 6:00 pm UK
Support Terms. 10.1. March Hare shall provide and the Customer shall accept the Support Services for the initial period of 12 months from the date set out in the Product Schedule and automatically thereafter provided that either party shall have the right to terminate the Support Services upon giving the other not less than three months prior written notice to expire on the first or subsequent anniversary of the date set out in the Product Schedule or the date specified by March Hare pursuant to clause 3.2
10.2. The Customer hereby further agrees that March Hare may upon each anniversary of the date hereof increase the Support Fees so that they are a fixed percentage of March Hare’s most current undiscounted list price for the Software as published from time to time, as follows;
(i) 100% for subscription only products
(ii) 1000% for Software purchased with Incident Support
(iii) 20% (Support Fee) for all products not described by clause (i) or (ii)
(iv) 50% (Email Support Fee) for all non-subscription products
(v) 100% (Telephone Support Fee) for all non-subscription products with a 2 day service level agreement
(vi) 150% (Telephone Support Fee) for all non-subscription products with a 1 day service level agreement
(vii) 200% (Telephone Support Fee) for all non-subscription products with a 2 hour service level agreement
10.3. Customer acknowledges that should it wish to re-instate the Support Services following termination pursuant to Clause 10.1 March Hare shall as a condition of re-instatement require payment of a re-instatement fee to be determined as follows:
