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Support Terms Sample Clauses

Support Terms. Beginning on the Execution Date and continuing for twelve (12) months thereafter (“Initial Support Term”), CentralSquare shall provide the ongoing Support Services described herein for the corresponding Fees outlined in Exhibit 1. Upon expiration of the Initial Support Term, ongoing Support Services shall automatically renew, with customer paying for additional annual support periods, each a (“Renewal Support Term”). This renewal will continue until termination of this Agreement provided that, CentralSquare shall not give notice of termination if it would be effective prior to a period equal to two times the Agreement’s Initial Term.
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Support Terms. Company will provide Technical Support to Customer via both telephone and email on weekdays during the hours of 9:00 am Eastern time through 6:00 pm Pacific time, with the exclusion of Federal Holidays (“Support Hours”).
Support Terms. Beginning on the Execution Date and continuing for twelve (12) months thereafter (“Initial Support Term”), Superion shall provide the ongoing Support Services described herein for the corresponding Fees outlined in Exhibit 1. Upon expiration of the Initial Support Term, ongoing Support Services shall automatically renew, with customer paying for additional annual support periods, each a (“Renewal Support Term”). This renewal will continue until termination of this Agreement provided that, Superion shall not give notice of termination if it would be effective prior to a period equal to two times the Agreement’s Initial Term.
Support Terms. Silver Support Service
Support Terms. Beginning on the Execution Date and continuing for twelve (12) months thereafter (“Initial Support Term”), CentralSquare shall provide the ongoing Support Services described herein for the corresponding Fees outlined in Exhibit 1. Upon expiration of the Initial Support Term, ongoing Support Services shall automatically renew, with customer paying for additional annual support periods, each a (“Renewal Support Term”). This renewal will continue until termination of this Agreement provided that, CentralSquare shall not give notice of termination if it would be effective prior to a period equal to two times the Agreement’s Initial Support Term. With respect to CentralSquare ’s support obligations, CentralSquare will use diligent, commercially reasonable efforts to respond to Notifications from Customer relating to the Solution identified in the Order in accordance with the following guidelines with the time period to be measured beginning with the first applicable CentralSquare “Telephone Support” hour occurring after CentralSquare ’s receipt of the Notification:
Support TermsSubject to the terms hereof, Company will provide Customer with reasonable technical support services in accordance with the terms set forth in Exhibit D (“Technical Support Terms”).
Support Terms. 7.1. The Company shall regularly upgrade the CMS to latest versions of the Product software containing new features and fixes at intervals defined at Company's sole discretion. 7.2. All requests for technical support must be submitted to Company's email address: xxxxxxx@xxxxxxxxxxxx.xxx with a sufficiently detailed description of the problem and the circumstances in which such problem arose. The Company shall attempt to process all such requests in line with the service level agreement specified within the Reseller’s Package. The Company shall not be responsible to provide free support on issues caused to the CMS or the apps residing on it resulting from integration of third-party tools or unauthorised changes to Product functions. 7.3. Full terms and conditions relating to the provision by the Company of maintenance, hosting and support services are detailed within Schedule 2.
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Support Terms. These Support Terms set out the additional terms and conditions related to the provision of the Support Services and shall be incorporated into and form part of Your agreement with the Supplier.
Support Terms. Supplier hereby agrees to provide the following parts and service for the OEM Products.
Support Terms. Software Support & Maintenance, and Application Operations Support will be provided under the following Service Level Agreement - STANDARD The Ataccama Support team engineers work diligently to respond to any and all Product and Infrastructure issues in the shortest possible timeframes (typically well within the agreed SLAs). The Customer will be assigned a dedicated support engineer who will be familiar with the solution in place and will build a relationship with the Customer’s team to ensure timely resolution of any issues that may arise. The Ataccama Support team is available within local business hours.
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