Common use of SERVICE LEVEL EXTENSIONS Clause in Contracts

SERVICE LEVEL EXTENSIONS. 7.1 Subject to clause 7.2 of this Appendix, the LFC Service Level response times set out in this Appendix 1 shall be extended in the following circumstances: (a) Satisfaction of the Service Level is prevented as a direct result of a serious health and safety issue outside of the LFC’s control; (b) Satisfaction of the Service Level is prevented as a direct result of a delay in the provision of materials or information to be supplied by the Service Provider, required to complete the service; (c) Acts or omissions of Service Providers that prevent the LFC from meeting a Service Level (unless the Service Provider has received the LFC’s prior approval for such act or omission); (d) Acts or omissions of End Users that prevent the LFC from meeting a Service Level (unless the End User has received the LFC’s prior approval for such act or omission); (e) Any period of extension agreed with the relevant End User; and (f) A Force Majeure Event prevents satisfaction of the Service Level, including, for the avoidance of doubt, any Force Majeure Event affecting a contractor or supplier of the LFC which, if it occurred in relation to the LFC, would have been a Force Majeure Event (as referenced in clause (g) of the definition of “Force Majeure” in this Agreement), each a Service Impairment.

SERVICE LEVEL EXTENSIONS. 7.1 3.1 Subject to clause 7.2 of this Appendix3.2, the LFC Service Level response times set out in this Appendix 1 shall be extended in the following circumstances: (a) Satisfaction of the Service Level is prevented as a direct result of a serious health and safety issue outside of the LFC’s LFC‟s control; (b) Satisfaction of the Service Level is prevented as a direct result of a delay in the provision of materials or information to be supplied by the Service Provider, required to complete the service; (c) Acts or omissions of Service Providers that prevent the LFC from meeting a Service Level (unless the Service Provider has received the LFC’s LFC‟s prior approval for such act or omission); (d) Acts or omissions of End Users that prevent the LFC from meeting a Service Level (unless the End User has received the LFC’s LFC‟s prior approval for such act or omission); (e) Any period of extension agreed with the relevant End User; and (f) A Force Majeure Event prevents satisfaction of the Service Level, including, for the avoidance of doubt, any Force Majeure Event affecting a contractor or supplier of the LFC which, if it occurred in relation to the LFC, would have been a Force Majeure Event (as referenced in clause (g) of the definition of “Force Majeure” in this Agreement), each a “Service Impairment”.

SERVICE LEVEL EXTENSIONS. 7.1 8.1 Subject to clause 7.2 8.2 of this Appendix, the LFC Service Level response times set out in this Appendix 1 shall be extended in the following circumstances: (a) Satisfaction of the Service Level is prevented as a direct result of a serious health and safety issue outside of the LFC’s control; (b) Satisfaction of the Service Level is prevented as a direct result of a delay in the provision of materials or information to be supplied by the Service Provider, required to complete the service; (c) Acts or omissions of Service Providers that prevent the LFC from meeting a Service Level (unless the Service Provider has received the LFC’s prior approval for such act or omission); (d) Acts or omissions of End Users that prevent the LFC from meeting a Service Level (unless the End User has received the LFC’s prior approval for such act or omission); (e) Any period of extension agreed between the Service Provider and an End User or between the LFC and the Service Provider; (f) In relation to clause 1.3 of this Appendix, also in the following additional circumstances: i. acts or omissions of MDU owner(s) that prevent the LFC from meeting the Service Level in clause 1.3 of this Appendix (unless the MDU owner(s) has received the LFC’s prior approval for such act or omission); and ii. any period of extension agreed with the relevant MDU owner(s) and/or End User; and (fg) A Force Majeure Event prevents satisfaction of the Service Level, including, for the avoidance of doubt, any Force Majeure Event affecting a contractor or supplier of the LFC which, if it occurred in relation to the LFC, would have been a Force Majeure Event (as referenced in clause (g) of the definition of “Force Majeure” in this Agreement), each a “Service Impairment”.