Service Level Interruptions. Participating Agencies or the Data Integration Hub may experience temporary service level interruptions from time to time. These service level interruptions may be planned or unplanned. A service level interruption may result in a Participating Agency or the Data Integration Hub having to temporarily cease Data Sharing with other Participating Agencies. To ensure that all Participating Agencies are aware of service level interruptions, the Participating Agency experiencing the service level interruption agrees to notify the Data Governing Board of the interruption prior to the interruption, if planned, or as soon as reasonably practicable after the interruption begins, if unplanned. The Data Governing Board shall simultaneously notify all other Participating Agencies, as well as members of the Executive Board, of the interruption. The Participating Agency agrees to be responsible for taking all technical actions necessary to resolve a service level interruption. During a service level interruption, the Participating Agency agrees to continue to comply with the terms and conditions of the E-MOU.
Appears in 4 contracts
Samples: Data Sharing Agreement, Data Sharing Agreement, Memorandum of Understanding
