Common use of Service Level Monitoring and Reporting Clause in Contracts

Service Level Monitoring and Reporting. Monitoring and reporting Services are the activities associated with monitoring and reporting of service delivery with respect to SLR/SLAs. In addition, ACS shall report system management information (e.g., performance metrics, and system accounting information) to the designated Symetra representatives in a format agreed to by Symetra. The following table identifies each Party’s service level monitoring and reporting roles and responsibilities..

Service Level Monitoring and Reporting. Monitoring and reporting Services are the activities associated with monitoring and reporting of service delivery with respect to SLR/SLAsSLRs. In addition, ACS shall report system management information (e.g., performance metrics, and system accounting information) to the designated Symetra representatives in a format agreed to by Symetra. The following table identifies each Party’s service level monitoring and reporting roles and responsibilities..responsibilities that ACS and Symetra will perform. Table of Contents Symetra Insurance Company (Symetra) Schedule 2A—Cross-Functional Services SOW Service Level Monitoring and Reporting Responsibilities Service Level Monitoring Roles and Responsibilities ACS Symetra