SERVICE LEVEL: MONITORING AND RESPONSE TIME. Provider will respond to and resolve System faults based on the severity levels detailed below. The time clock will restart any time a severity level is changed. "
Appears in 3 contracts
Samples: Prevalent Software as a Service, Prevalent Software as a Service, Prevalent Software as a Service
SERVICE LEVEL: MONITORING AND RESPONSE TIME. Provider will respond to and resolve System faults based on the severity levels detailed below. The time clock will restart any time a severity level is changed. "β
Appears in 1 contract
Samples: Prevalent Software as a Service
