SERVICE LEVEL: MONITORING AND RESPONSE TIME. Provider will respond to and resolve System faults based on the severity levels detailed below. The time clock will restart any time a severity level is changed. "
Appears in 5 contracts
Samples: Software as a Service Agreement, Software as a Service (Saas) Subscription Agreement, Saas Subscription Agreement
SERVICE LEVEL: MONITORING AND RESPONSE TIME. Provider will respond to and resolve System faults based on the severity levels detailed below. The time clock will restart any time a severity level is changed. "β
Appears in 1 contract
Samples: Saas Subscription Agreement
