Common use of Service Level Response and Coverage Times Clause in Contracts

Service Level Response and Coverage Times. SISW will strive to provide a first response to any incident report or support request in accordance with the following table, which is based on the complexity and severity of an incident report: Incident Report Classification Level #1 – Critical #2 – High #3 – General And #4 – Low Target Response Time 12 hours 24 hours 36 hours Response times are identified in accordance with SISW’s GTAC Incident Report Classification Level, which can be found on the GTAC Web Portal.

Service Level Response and Coverage Times. SISW will strive to provide a first response to any incident report or support request in accordance with the following table, which is based on the complexity and severity of an incident report: Incident Report Classification Level #1 – Critical #2 – High #3 – General And #4 – Low Target Response Time 12 hours 24 hours 36 hours 48 hours Response times are identified in accordance with SISW’s GTAC Incident Report Classification Level, which can be found on the GTAC Web Portal.

Service Level Response and Coverage Times. SISW will strive to provide a first response to any incident report or support request in accordance with the following table, which is based on the complexity and severity of an incident report: Incident Report Classification Level #1 – Critical #2 – High #3 – General And #4 – Low Target Response Time 1 hours 6 hours 12 hours 24 hours 36 hours Response times are identified in accordance with SISW’s GTAC Incident Report Classification Level, which can be found on the GTAC Web Portal.

Service Level Response and Coverage Times. SISW will strive to provide a first response to any incident report or support request in accordance with the following table, which is based on the complexity and severity of an incident report: Incident Report Classification Level #1 – Critical #2 – High #3 – General And #4 – Low Target Response Time 1 hours 6 hours 12 hours 24 hours 36 hours Incident reports or support requests with a severity classification “1- Critical” must be initiated by phone. Response times are identified in accordance with SISW’s GTAC Incident Report Classification Level, which can be found on the GTAC Web Portal.