Service Level Standard. Problems shall be confirmed as received by vendor 100% of the time each reporting month, in accordance with the request response time associated with the problem severity level.
Appears in 10 contracts
Samples: Vendor Master Agreement for Software as a Service, Vendor Master Agreement for Software as a Service, Vendor Master Agreement for Software as a Service
Service Level Standard. Problems shall be confirmed as received by vendor Service Provider 100% of the time each reporting month, in accordance with the request response time Request Response Time associated with the problem severity levelProblem Severity Level.
Appears in 2 contracts
Samples: Software as a Service Agreement, Master Software as a Service Agreement
Service Level Standard. Problems shall be confirmed as received by vendor Vendor 100% of the time each reporting month, in accordance with the request response time Request Response Time associated with the problem severity levelProblem Severity Level.
Appears in 1 contract
Samples: Master Agreement
