Technical Support Problem Resolution Sample Clauses

Technical Support Problem Resolution. This service level is similar to the technical support problem response service level described above, except that this service level measures the important element of resolution time (versus response time). This service level measures the resolution time of the table below of a vendor that is providing some sort of support, such as help desk or “how to” support. Severity Description Response Time
Sample 1Sample 2Sample 3See All (7)
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Technical Support Problem Resolution. This service level is similar to the technical support problem response service level described above, except that this service level measures the important element of resolution time (versus response time). This service level measures the resolution time of the table below of a vendor that is providing some sort of support, such as help desk or “how to” support. Severity Description Resolution Time 1 Multiple customers impacted; critical problems that stop customer from functioning or doing any productive work within 2 hours 2 One customer impacted; major problem with severe impact on customer’s business, but does not stop it from functioning within 4 hours 3 Minor problem that does not seriously affect service or customer’s business (e.g., installation questions) within 24 hours 4 No problem; customer’s business is not impacted; incident may be a request for information within 48 hours Follow Up For Severity Level 1 and 2; written email communication updates until resolved Every 1 hour
Sample 1
Technical Support Problem Resolution 
Sample 1

Related to Technical Support Problem Resolution

  • Technical Support State Street will provide technical support to assist the Fund in using the System and the Data Access Services. The total amount of technical support provided by State Street shall not exceed 10 resource days per year. State Street shall provide such additional technical support as is expressly set forth in the fee schedule in effect from time to time between the parties (the “Fee Schedule”). Technical support, including during installation and testing, is subject to the fees and other terms set forth in the Fee Schedule.

  • Purchase Order Flip via Ariba Network (AN) The online process allows suppliers to submit invoices via the AN for catalog and non- catalog goods and services. Contractors have the ability to create an invoice directly from their Inbox in their AN account by simply “flipping” the purchase order into an invoice. This option does not require any special software or technical capabilities. For the purposes of this section, the Contractor warrants and represents that it is authorized and empowered to and hereby grants the State and the third-party provider of MFMP the right and license to use, reproduce, transmit, distribute, and publicly display within the system the information outlined above. In addition, the Contractor warrants and represents that it is authorized and empowered to and hereby grants the State and the third-party provider the right and license to reproduce and display within the system the Contractor’s trademarks, system marks, logos, trade dress, or other branding designation that identifies the products made available by the Contractor under the Contract.

  • CONTRACTING OF WORK (i) Grievances charging a violation of the Company's express commitments set forth in Paragraphs (168)(a), (b) and

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