Performance Credit a. Where percentage data recovery response is greater than 99.00%, no performance credit will be due to citizens.
Performance Credit. (a) Where Percentage Response Time is greater than 95.00%, no Performance Credit will be due to Subscriber.
Performance Credit. (a) Where Percentage Response Time is greater than 99.9%: No Performance Credit will be due to City.
Performance Credit. (b) Where Percentage Uptime is equal to or less than 99.98%, Subscriber shall be due a Performance Credit in the amount of 10% of the Services Fees [. . . ] for each full 1% reduction in Percentage Uptime. Contracts are often composed of two parts: 1) the agreement and 2) the exhibits. The agreement describes the general terms of the contract using natural language with no underlying structure. On the other hand, exhibits provide a structured description, still in natural language, about the specific terms of a contract17. The part that we have successfully modeled was “Exhibit A” of the contract under analysis. Nonetheless we have identified that further research and solutions are still required to model the part of the contract agreement due to the complexity of the language used as shown in the following text box.
Performance Credit. (1) Where Percentage Uptime is greater than 99.9%: No Performance Credit will be due to County.
Performance Credit. (a) Problem Severity Level 1 – 2.
Performance Credit. If (i) the aggregate quantity of Conforming Products shipped by Andrx to Purchaser in any calendar quarter, in the case of Fortamet and any calendar quarter following [xxxx]*, in the case of Altoprev, is less than [xxxx]* of the amount ordered by Purchaser for such calendar quarter, (ii) the amount ordered is in accordance with the Forecast for such quarter and not in excess of the maximum available capacity designated for the Product, and (iii) such deficiency continues (in whole or in part) for at least ten (10) days, then, in addition to any other right or remedy of Purchaser under this Agreement, Andrx will issue a credit, applicable against the current invoiced amount, in an amount equal to [xxxx]* of the aggregate price of the Products in such purchase order. [xxxx]*. The provisions of this Section 2.4.6 shall not be applicable for any deficiency resulting from a Force Majeure event or an amount specified in a Purchase Order to the extent it exceeds the maximum amount specified in Section 3.2.4.
Performance Credit. SaaS Severity Level 1 – 2.
Performance Credit. (a) Where Percentage Subscriber Satisfaction is greater than 90.00%, no Performance Credit will be due to Subscriber.
Performance Credit. Where percentage data recovery response is greater than 99.00%, no performance credit will be due to citizens. Where percentage data recovery response is equal to or less than 99.00%, Citizens shall be due a performance credit in the amount of 5% of the services fees (as calculated on a monthly basis for the reporting month) for each full 1% reduction in data recovery resolution. Example calculation. Total requests during the reporting month equal 17. Total requests failing the standard of 100% equal 2. Percentage data recovery response is calculated as follows: ((17 – 2) / 17) * 100 = 88.24% The threshold of 90.01% less the percentage data recovery response of 88.24% = 1.77%. The difference is greater than a 1% reduction but is less than a 2% reduction; therefore, citizens is due 1% of the services fees as a performance credit. ADDENDUM 1 PUBLIC RECORDS ADDENDUM (“ADDENDUM”) Company Name (“Vendor”): Agreement Name/Number (“Agreement”): Primary Vendor Contact Name: Telephone: Email: Citizens is subject to Florida public records laws, including Chapter 119, Florida Statutes. As a part of providing public access to Citizens’ records, Citizens makes its contracts available on Citizens’ external website located at xxx.xxxxxxxxxxx.xxx/xxxxxxxxx. This Addendum is incorporated into the Agreement in order to address Citizens’ public posting of the Agreement and its disclosure to third parties. If Vendor asserts that any portion of the Agreement is exempt from disclosure under Florida public records laws, (the “Redacted Information”), such as information that Vendor considers a protected “trade secret” per Section 815.045, Florida Statutes, then Vendor must select the corresponding declaration below and provide the following to Xxxxxx.XxxxxxxxxxXxxxxx@xxxxxxxxxxx.xxx:
