Service Level Standard. Problems shall be resolved by vendor 100% of the time each reporting month, in accordance with the request resolution time associated with the problem severity level.
Appears in 7 contracts
Samples: Vendor Master Agreement for Software as a Service, Vendor Master Agreement for Software as a Service, Vendor Master Agreement for Software as a Service
Service Level Standard. Problems shall be resolved by vendor one hundred percent (100% %) of the time each reporting month, in accordance with the request resolution time associated with the problem severity level.
Appears in 3 contracts
Samples: Vendor Master Agreement for Software as a Service, Vendor Master Agreement for Software as a Service, Vendor Master Agreement for Software as a Service
Service Level Standard. Problems shall be resolved by vendor Service Provider 100% of the time each reporting month, in accordance with the request resolution time Request Resolution Time associated with the problem severity levelProblem Severity Level.
Appears in 2 contracts
Samples: Software as a Service Agreement, Master Software as a Service Agreement
Service Level Standard. Problems shall be resolved by vendor Vendors 100% of the time each reporting month, in accordance with the request resolution time Request Resolution Time associated with the problem severity levelProblem Severity Level.
Appears in 1 contract
Samples: Master Agreement
