Service Level Standard. Problems shall be confirmed as received by Contractor 100% of the time each reporting month, in accordance with the Request Response Time associated with the SaaS Severity Level.
Appears in 8 contracts
Sources: Contract for Web Application Services, Munimobile Application Service Agreement, Contract
Service Level Standard. Problems shall be confirmed as received by Contractor 100% of the time each reporting month, in accordance with the Request Response Time associated with the SaaS Severity Level.
i. Calculation. ((Total Problems β Total Problems failing Standard)
Appears in 1 contract
Sources: Software Agreement