Common use of Service Level Standards/ Requirements/ Agreement Clause in Contracts

Service Level Standards/ Requirements/ Agreement. The purpose of this Service Level Agreement (hereinafter referred to as SLA) is to clearly define the levels of service which shall be provided by the selected bidder to the tendering authority for the duration of this contract. Following are the service levels and associated penalties: a. For Standard Delivery, e-Mitra/Bulk and Retail Delivery Channel S. No. Activity Delivery Area Estimated Delivery Time Penalty

Service Level Standards/ Requirements/ Agreement. The purpose of this Service Level Agreement (hereinafter referred to as SLA) is to clearly define the levels of service which shall be provided by the selected bidder to the tendering authority for the duration of this contract. Following are The timelines & SOPs for order processing, pickup/ delivery of ordered products will be defined and revised on the service levels and associated penalties: a. For Standard Delivery, basis of e-Mitra/Bulk and Retail Delivery Channel S. Nocommerce industry standards with periodic review or instant requirement. Activity Delivery Area Estimated Delivery Time PenaltyHowever, following SLA will be applicable on delay in delivery of ordered product:

Service Level Standards/ Requirements/ Agreement. The purpose of this Service Level Agreement (hereinafter referred to as SLA) is to clearly define the levels of service which shall be provided by the selected bidder to the tendering authority for the duration of this contract. Following are the service levels and associated penalties: a. For Standard Delivery, e-Mitra/Bulk and Retail Delivery Channel S. No. Activity Delivery Area Estimated Delivery Time Penalty