Common use of Service Level Standards/ Requirements Clause in Contracts

Service Level Standards/ Requirements. Agreement The purpose of this Service Level Agreement (hereinafter referred to as SLA) is to clearly define the levels of service which shall be provided by the selected bidder to the tendering authority for the duration of this contract. Following are the service levels and associated penalties

Service Level Standards/ Requirements. Agreement Agreement‌ The purpose of this Service Level Agreement (hereinafter referred to as SLA) is to clearly define the levels of service which shall be provided by the selected bidder to the tendering authority for the duration of this contract. Following are The timelines & SOPs for order processing, pickup/ delivery of ordered products will be defined and revised on the service levels and associated penaltiesbasis of e-commerce industry standards with periodic review or instant requirement. However, following SLA will be applicable on delay in delivery of ordered product: