Service Level table Sample Clauses
Service Level table. The following service levels are the minimum service levels acceptable to ACSA operated airport, Contractor must at all times comply with and be able to match or better the service levels. Normal airport operational hours shall be from 04:00 to 23:59 for every day of the year but will be confirmed/amended by the Service Manager from time to time. The Contractor must allow for sufficient after-hours work for scheduled work not to interfere with airport operations.
Service Level table. Each finding shall be documented and mutually agreed by both parties. All low performance damages shall be calculated on the total assessment value (i.e. value including all costs, claims and factors) of each completed month. 1 PSR No violations Minus 1% 2 Housekeeping No complaints/CR’s, observations etc. Minus 1% 3 Expired Authorisations All Staff authorisations to be valid Minus 1% 4 Rigging/Lifting performance No shortfalls in rigging & lifting practices Minus 2% 5 Safe worker practices Zero incidents Minus 2% 6 Radiation Protection Zero violations Minus 2%